Windows 10

custardy

50Twuncle wrote: »

This is NEWS to me - I never realised that MS were even set up to offer remote assistance - especially for private individuals ?
Are you sure that you were dealing with Microsoft - not Murcoshaft - the well known MS impersonators ?

Its built into windows. why wouldnt they have it?

50Twuncle

custardy wrote: »

Its built into windows. why wouldnt they have it?

But why should MS offer to use remote assistance for a private individual ?
This may happen if you have an expensive support contract (although I have never experienced MS actually logging on to a PC) - But for a free upgrade ??
I am not saying that it wouldn't happen - just rare !!

bod1467

50Twuncle wrote: »

But why should MS offer to use remote assistance for a private individual ?

Because they know the free upgrade is going to cause people problems, so they've decided to take this step?

As Custardy says, it's part of the OS ... in fact it's one of the options offered if you decide to downgrade back from Win 10.

LavenderBees

I used to be happy...and then I took in Windows 10


Dear me! What a mess.


I've had huge problems trying to link to the internet - sometimes it does, often it doesn't.


But the latest much bigger problem is that I have an error message on start up of "Critical Error - Start menu and Cortana are not working. We'll try to fix it next time you sign in" And then it forces sign out... and no, it doesn't fix it when next signing in,


I've googled it and can see various suggestions to rectify the problem but the little going around thingy is just going round and round, which means I can't left click or right click on the start menu or anywhere along that line.


I seem to be completely stuck.


How do I uninstall the darn upgrade and go back to Windows 7 where I was quite happy really. What's the point of swishy modern screens if they don't bloomin work??


Any help very gratefully received


LB xx

Up_For_Grabs

Welcome to my club LavenderBees.

I can't remember exactly how I got back as I stumbled on it. I think I went to Update/Security and then to the option 'Recovery' on the left of the page. That took me through to a page that gave an option of reverting back.

I hope that may be of some help and that everything goes back to how it was. I must admit I crossed my fingers when I pushed the button.

JJ_Egan

Reads to me as a failed upgrade .
Linking to the internet ( whatever that is )and critical error read as missing files or disk errors .

LavenderBees

But for me, the problem is that I can't get into the start menu and I can't find anyway of looking for things like the system controls.


I think Windows 10 looks ok and if I could just get the start button working again, then I could then look at the intermittent internet problem, and then I might be happy again.


When I have the internet connection (like now), I can get into chrome ok, and I've managed to do a few bits and pieces (like check my personal emails), but I can't find a way into anything useful like system controls.


So, I can't seem to go back to windows 7 and can't move forward to clear the windows 10 problems


Poo!


LB xx

bod1467

Press Windows Key and Pause to open a system info window. Or right-click the desktop and select Display Settings. Either way should allow you access to the main Settings display, and from there you can access Update & Recovery to then access the Recovery menu - which allows you to get back to the previous OS.

LavenderBees

Hmmm...no, afraid not - the windows key and pause doesn't do anything, but the display settings looked better until it came up with "This file does not have a program associated with it for performing this action"


Anything else I can try, please?

Yolina

LavenderBees wrote: »

Anything else I can try, please?

Would any of these keyboard shortcuts be of any use?

Windows key + I brings up the Settings
Windows key + X is like right-clicking on the Menu button and brings up a menu you can access Control Panel from

Edit: other idea:
Right click on your desktop and create a new folder.
Change the name of the folder to Recovery.{9FE63AFD-59CF-4419-9775-ABCC3849F861}
Should take you straight to the right place when you click on it