PPI Reclaiming successes and failures

michelle45_2

Hi Di
That was quick.
I sent a second letter to Santandar saying that I still disputed the ppi selling as nothing was discussed, I did not fill in the form just got asked to sign and the merits of getting 10% off my first purchase was discussed nothing about ppi, plus stressed I had cover elsewhere but they have still said no with a final letter. The thing is that if Im reading it correctly I took the card out in 2000 and it was GE Capital at the time and they were not covered by FOS. So who do I contact in this case, or should I forget it

Michelle

di3004

michelle45 wrote: »

Hi Di
That was quick.
I sent a second letter to Santandar saying that I still disputed the ppi selling as nothing was discussed, I did not fill in the form just got asked to sign and the merits of getting 10% off my first purchase was discussed nothing about ppi, plus stressed I had cover elsewhere but they have still said no with a final letter. The thing is that if Im reading it correctly I took the card out in 2000 and it was GE Capital at the time and they were not covered by FOS. So who do I contact in this case, or should I forget it

Michelle

Hi Michelle
I would not leave it there.
Many of us who have been in this situation have been advised to go the actual insurer direction, so even if not covered where the FOS are unable to investigate, ring them anyway and ask for their suggestions on this one.
http://www.financial-ombudsman.org.uk/contact/index.html
They may suggest this to you, if not then mention this to them and see what they think.

Good luck.:)

oldnthrifty

What were you reclaiming:
Bank Loan

Who was the provider:
NatWest

How much did you get back:
£4,640.20 in cash and a further £3,724.52 reduction in loan for future payments And interest (Reducing my total debt by £8,364.72)

Did you get it back after a letter or did you go to the Financial Ombudsman:
Used the templates,then used FOS

And then write your brief reclaim tale
Look at my thread http://forums.moneysavingexpert.com/showthread.html?t=1976279&highlight=oldnthrifty


It is worth mentioning the profesional manner with which the FOS dealt with the case...They treat you with respect and do not lose your files, they even call you back if you are on a mobile. They could not speed the whole process up but they never fobbed me off with excuses. Just to have someone listen to YOUR SIDE OF THE STORY is fantastic. So a big hand to all at FOS :T

What a fantastic community we have, sharing the knowledge and achieving great feats. So a massive big hand to all of us and of course the marvelous MSE team.:T:T:T:T:T:T


di3004 you are of course an :A

:beer:

di3004

Hi hun, WOW, this is fantastic :T:j:T:j

Well done and Many Congratulations :beer::beer:
So happy for you !!!!

And its my pleasure, cheers and now go and spoil yourself, you deserve it.:beer:XXX

amersall

:j:jpat on the back for this weeks winners:beer::beer::beer: and fingers crossed for all those waiting :j:j:j

deeb604

CherryPie wrote: »

Posted off another 3 letters yesterday, CitiBank, CapitalOne & another CitiFinancial one. 2 cards & 1 loan. Will see what happens for the price of a few stamps.

Not sure if it was on this thread or another one (I'm a bit obsessed with this site! ) But I checked my credit report with experian and found I had another credit card which I'd forgotten all about! Thankfully the account is closed. So I shall get another letter out just as soon as I buy a new printer as mine has given up the ghost!

This has become a bit of a challenge in itself. I've sent the link to so many people and hope they have as much success as I have, so far......

CherryPie x
:beer:

HI I was wondering if you had heard anything, I have sent letters off to these companies too.

finatra26

:j:jWell done all those still winning - keep up the good fight:)

kp126

* Who was your lender: Black Horse (secured loan)
* Reason for mis-sell: Told that purchase of PPI was essential for loan application to be successful
* How much did you get back: £5,814 (100% of PPI payments including 8% interest)
* How many stages to success: After first refund request letter.
* Brief Tale: 01/02/10: Sent adapted first template letter for Loan via recorded delivery.

13/02/10: Received letter from Black Horse to say that their investigations show that PPI was not mis-sold. However as a gesture of goodwill they will refund all PPI payments paid so far, including 8% interest and reduce future repayments to exclude the PPI. The letter included paperwork to sign to accept the settlement offer

13/02/10: Sent back acceptance form via recorded delivery

01/03/10: Loan repayments reduced from c£595 to c£472


22/04/10 c£5,814 refund directly into bank account (in account the direct debit is paid from)


Note that between sending the acceptance and receiving the refund I did make a few calls to follow up how long the refund would take. i was told that because the amount was above £5,000 there were special authorization channels that took so long.

Thank you Martin :money:

di3004

khush126 wrote: »

* Who was your lender: Black Horse (secured loan)
* Reason for mis-sell: Told that purchase of PPI was essential for loan application to be successful
* How much did you get back: £5,814 (100% of PPI payments including 8% interest)
* How many stages to success: After first refund request letter.
* Brief Tale: 01/02/10: Sent adapted first template letter for Loan via recorded delivery.

13/02/10: Received letter from Black Horse to say that their investigations show that PPI was not mis-sold. However as a gesture of goodwill they will refund all PPI payments paid so far, including 8% interest and reduce future repayments to exclude the PPI. The letter included paperwork to sign to accept the settlement offer

13/02/10: Sent back acceptance form via recorded delivery

01/03/10: Loan repayments reduced from c£595 to c£472


29/04/10 c£5,814 refund directly into bank account (in account the direct debit is paid from)


Note that between sending the acceptance and receiving the refund I did make a few calls to follow up how long the refund would take. i was told that because the amount was above £5,000 there were special authorization channels that took so long.

Thank you Martin :money:

Well done to you and Congratulations :beer::T:j:beer:

buffbuff

dippynina wrote: »

The FOS had been dealing with a case I had with RBS. I sent back the acceptance form and called RBS about a fortnight later for an update, they were very pleasant and helpful and I received a cheque a week later. So all in all it was about 3 weeks. Hope this helps. Well done with yours and good luck.

thank you i will get on to them tommorow.