PPI Reclaiming successes and failures

volfram

giddy-aunt wrote: »

I sent a letter of complaint...yesterday recieved a reply from LX ...
Sorry I have copied it below.ITS LONG!

Further to our letter of 2/2008 concerning your complaint in relation to Extra Care Advantage Insurance (ECI).

Please accept our apologies that you have found it necessary to complain.

In the interests of improving the service we offer to our customers, all complaints received are taken very seriously and a full investigation is always carried out.

Our understanding of your complaint is as follows:

• You state you were mis-sold ECI.
• You are requesting a full refund on any insurance charges plus statutory interest at 8%.
We have made a full investigation, assessed your concerns and can confirm our findings as follows:

In relation to the sale of ECI:

• The original insurance was offered to you on the telephone when you placed an order on your account on 1999. At that time a Certificate of Insurance was sent to you outlining all the terms of the cover. The certificate of insurance highlighted the various benefits along with the relevant exclusions.
Within your policy documents it advises you to read the certificate and if you decide you do not want to go ahead with the insurance, send the certificate back to Littlewoods within 30 days and we will cancel the cover.

As the insurance is offered and accepted over the phone there is no paperwork to be signed. It would have shown on each statement since the acceptance date whenever you had a closing balance on your account. It is also charged on Buy Now Pay Later goods so that they are covered should you need to make a claim.

Our ECI telephone sales process confirms to customers the basis for the calculation of their premiums. You have been charged 1.98% of your outstanding monthly balance on your home shopping account and the premium charged is shown on every monthly statement which contains an outstanding balance. The price and payment procedures are also explained in the back of our catalogues.

On 2000 you upgraded this policy to Extra Care 500. On 2005 you upgraded your policy further to Extra Care Advantage Plus Insurance.

Each time you accepted Extra Care Insurance (ECI) you were sent a set of policy documents detailing the terms and conditions for each of the variants of ECI. These include all the benefits and exclusions of the product. Should you have decided that ECI was not suitable to your needs you were given a 30-day period to cancel the policy without incurring a charge. After this period the policy can be cancelled at any stage, however, no premiums will be refunded.

In relation to your request for a full refund of all premiums that have been applied to your account, plus the 8% interest you feel is payable under the County Courts Act 1984:

• Whilst you have requested a full refund of all premiums applied to your account since 2000, I would respectfully point out that you have had the benefit of the cover for this time and had you made a valid claim which fully satisfied the terms and conditions of your policy, whilst your cover was still in force this would have been accepted. The limitation or exclusions included in the policy were detailed in the original literature and would have explained the many benefits available to you.

I note your comments regarding a full refund of charges applied to your account, and to this end we note that you claim to be entitled to recover interest at 8% being the amount a court would award, to be added to each payment made. We do not agree with your comments.

We are aware that the 8% rate is awarded at the discretion of the Court and it is not an entitlement `as of right'. It is only payable if a claim was successful and interest at the Court rate is awarded as part of a County Court Judgement.
Taking these facts into consideration, I am not in a position to be able to refund any premiums you have been charged as you have had full benefit of the cover should you have met the criteria needed to make a claim.

I trust that our explanation meets with your satisfaction and confirm that this letter concludes our investigation into your complaint.

As your policy was sold before 22nd December 03, unfortunately you are unable to refer your complaint to the Financial Ombudsman Service (FOS) as we were not a member of a Dispute Resolution Service until this date. I feel it is appropriate to point out that, if you do decide to refer to FOS, it is unlikely that they will consider your complaint. However, they will require you to confirm that we have issued a final response, and to that end you may consider this letter as our final response.

No wonder people are put off...theyve just stated that they are not interested and the last paragraph says-oh by the way-the FOS wont back you up anyway!....
Any advice would be appreciated.
Thank you in advance.

I have been trying to find out how much extracare i have been paying over the years ( really maddening as I had shred my statements a few months ago) sent of letter to ask for statements with £10 . waited and waited then noticed £10 payment had been paid into NDR (who took over my debt when i ran into problems with payments) Then I recieved letter to tell me to get in touch (telephone) which i never feel comfortable doing. anyway E-mailed and sent letter still no reply feel like i am going to get same respose as you!!

kerilouellis

Having recently found out your amazing website we tried to claim back some PPI from a loan we took out with the HSBC 8 years ago. The term was 5 years so it finished 1st March 2005. We do not have the original agreements so we asked for a copy. HSBC have called us today to say they do not keep the documents after 6 years.

Is this correct as the loan only finished 5 years ago?

Thanking you for any help in this matter

skysaver

i have just received an offer of £918 for mis-sold loan insurance. my loan was from alliance & leicester personal finance whose representative told me overthe phone that i had to take out loan insurance to get the loan.
i read an article in a sunday paper which drew attention to this type of mis-selling and also mentioned MoneysavingExpert.com. i drafted a letter using extracts from the templates on the site and sent it off.
a&lpf were very quick to reply and i had their offer within 7 days. :beer: i don't normally post on forums but on this occasion the least i can do is say a very big THANK YOU !! from Skysaver.

TwinsMum_2

skysaver wrote: »

i have just received an offer of £918 for mis-sold loan insurance. my loan was from alliance & leicester personal finance whose representative told me overthe phone that i had to take out loan insurance to get the loan.
i read an article in a sunday paper which drew attention to this type of mis-selling and also mentioned MoneysavingExpert.com. i drafted a letter using extracts from the templates on the site and sent it off.
a&lpf were very quick to reply and i had their offer within 7 days. :beer: i don't normally post on forums but on this occasion the least i can do is say a very big THANK YOU !! from Skysaver.

Congratulations, you must be chuffed, well done, spend wisely

Debbie2K7

What were you reclaiming: PPI
Who was the provider: First Plus
How much did you get back: £1826.12
Did you get it back after a letter or did you go to the Financial Ombudsman: FO
Received a cheque today for the above amount, sent off 1st & 2nd letter to FP, NOT INTERESTED! Sent 1 letter to FO just before Xmas, after 2 letters and a phone call from them i received cheque today. They've refunded the PPI i've paid over the last 14 months, cancelled the PPI & recalculated my payments..........£130 better off a month!

Thanks Martin & everyone for your advice.........don't give up!!:money: :beer: :T :easter_os :j

jennyred

What were you reclaiming: PPI
Who was the provider: HSBC
How much did you get back: £2807.92
Did you get it back after a letter or did you go to the Financial Ombudsman: An Email only!!!!! cut and pasted Martins letter to a email and sent it to the complaints dept. got an email back a couple of days later to say they were looking in to it. then a letter 2 weeks ago saying they were still investigating and a letter yesterday saying they are upholding my complaint!!!
didnt even cost a stamp!!!!

thank you to everyone, especially Martin

alleybabes

Hi i am in same boat as you you and got sent exaxctly the same letter! I am still thinking of what to do next

giddy-aunt

Hi alleybabes...just going to study the terms and conditions thoroughly.May have missed something. I think the link is here.
I have never claimed by the way.
Ill let you know what I do.
till then.....

alleybabes

Hi again the trouble is they are saying even if we were miss sold the insurance they dont care as its before 2003 and they were not a member of the dispute resolution service then...... great!

thunders79

alleybabes wrote: »

Hi again the trouble is they are saying even if we were miss sold the insurance they dont care as its before 2003 and they were not a member of the dispute resolution service then...... great!

Hi,
I am in exactely the same boat. Got exactely the same letter! - I phoned them up and said I wasn't at all happy with the outcome as i didn't even know I was paying it! - They said it was always on my statements. But as bad as this seems, I never check the statements. I always check my payments due via the website.
Anyway, I said to the lady that I was going to the FO and she said, "Well that won't get you anywhere as they won't help you because it was prior to 2003" Seems very unfair! :mad: