PPI Reclaiming successes and failures

dunstonh

Is the uphold rate still 90% and is average waiting time still 18 months?

No. The Cap One uphold rate at the FOS is very low. Floats between 10-35% depending on monitoring period). It has never been anywhere near 90%.

oorbrian

dunstonh wrote: »

No. The Cap One uphold rate at the FOS is very low. Floats between 10-35% depending on monitoring period). It has never been anywhere near 90%.

I thought that was having your claim upheld initially where wins are low. I was led to believe that the ombudsman overturning the views of adjudicators was very low

[Deleted User]

oorbrian wrote: »

I thought that was having your claim upheld initially where wins are low. I was led to believe that the ombudsman overturning the views of adjudicators was very low

I wouldn't be relying on any such statistics, since every complaint is judged on it's own merits (or lack of them).

The Banks don't generally appeal adjudicator decisions unless they have good reason to do so.

dunstonh

oorbrian wrote: »

I thought that was having your claim upheld initially where wins are low. I was led to believe that the ombudsman overturning the views of adjudicators was very low

Ahh, that stat. Was looking at Cap Ones rate. The Ombudsman overturn rate is about 11%. Very low. They nearly always go with the adjudicator.

Paula202

Hi there, I received a form regarding a loan with PPI I had taken out in 2006 with Ulster Bank. I completed the form stating I felt the PPI was missold as I had an excellent sick pay policy with my job and I had an existing medical condition which could have prevented a successful claim anyway. I also felt I was given no choices regarding the PPI and felt I may not have gotten the loan if I hadn't have taken it. The loan was for £13,000 so a substantial amount.

I received a couple of phone calls from the bank asking for clarification on my form which I gave as best I could given the time passed since taking the loan.

I received my letter today saying they would not be upholding the complaint along with a lengthy letter detailing my complaint and their response to each part. One of the comments was I ticked the box to say I wanted the PPI and signed forms stating I understood what I was purchasing etc. Copies of the forms were included and although there is a tick, it is not like a tick I would draw and surely everyone has signed the forms.

Another thing I noticed was, in the comments from the member of staff dealing with my application, in support of my application he mentioned "she and her fiance..." I was married at the time of application and in the same comments he mentions me as Mrs ... - can this show negligence if I appeal? Is it even worth appealing?

Thanking you in advance
Paula

amersall

Was the PPI paid in with the loan monthly payment?.

Paula202

Hi, yes, I think so, it was a lump sum added to the loan so interest was paid for the term of the loan if that makes sense

[Deleted User]

Paula202 wrote: »

in the comments from the member of staff dealing with my application, in support of my application he mentioned "she and her fiance..." I was married at the time of application and in the same comments he mentions me as Mrs ... - can this show negligence if I appeal? Is it even worth appealing?

A mistake of this kind on the form is just a simple mistake and could never be deemed "negligence" unless it somehow had any bearing on whether you could claim on the insurance. It doesn't have any such bearing.

Similarly, the ticks on the boxes don't have to be personally made by you as long as they weren't applied after you signed the document. It was common practice for staff to fill in the boxes on behalf of the customer, but it is not mis-selling if you subsequently signed to say you agreed to the terms as detailed on the document.

You need to look for new and compelling evidence of mis-sale (not in your original complaint) if you want to challenge the Bank's rejection. If you don't have anything new to add , you should refer your complaint to the Ombudsman if you remain dissatisfied.

Paula202 wrote: »

it was a lump sum added to the loan so interest was paid for the term of the loan

This is a strong complaint reason, did you mention this "front-loading" of the PPI in your original complaint?

Paula202

Moneyineptitude wrote: »

A mistake of this kind on the form is just a simple mistake and could never be deemed "negligence" unless it somehow had any bearing on whether you could claim on the insurance. It doesn't have any such bearing.

Similarly, the ticks on the boxes don't have to be personally made by you as long as they weren't applied after you signed the document. It was common practice for staff to fill in the boxes on behalf of the customer, but it is not mis-selling if you subsequently signed to say you agreed to the terms as detailed on the document.

You need to look for new and compelling evidence of mis-sale (not in your original complaint) if you want to challenge the Bank's rejection. If you don't have anything new to add , you should refer your complaint to the Ombudsman if you remain dissatisfied.

Ok, thank you

amersall

Write back and reject their decision, this was Single Premium PPI and it was in fact a loan on the loan to term end with interest, if you settled the loan early, you would have received a % of the PPI back but would have repaid the remaining PPI back in with the settlement figure, the PPI, total cost and unfair rebate at early settlement were not explained fully to you at the point of sale to make an informed decision, ask if they have proof that the above was fully explained to you and if not, ask them to look at your claim again or you will pass this to the FOS.