PPI Reclaiming successes and failures

[Deleted User]

martinkd wrote: »

I can only assume that they were trying to get away with the '6 year' thing and either someone pushed them into admitting they had the records or they realised just how shaky the ground was.

Or perhaps, as it says in their letter, they actually discovered records that they thought previously destroyed? Why would they withhold the money at first and then later decide to pay up if nothing has changed? You had already accepted their original offer, so they were under no obligation to pay you any more.

Regardless, well done on your additional payment.:T

Drivereight

· Whatwere you reclaiming: Loan and Credit Cards
· Who wasthe provider: HSBC
· How muchdid you get back: £11,243.50
· Did youget it back after a letter or did you go to the Financial Ombudsman: Just the letter downloaded from MSE
· And thenwrite your brief reclaim tale


I didn’tthink I had a case until a friend told me that if I was in full time work witha sick pay entitlement, other savings, death in service, critical illness coverand if required a better than statutory redundancy policy, I might have a complaintagainst the PPI being miss-sold.

So Ifilled in the form with very little information as I didn't have it pretty muchmy name address and a credit card number as I have done all my banking withHSBC for years I just ticked the boxes for all CC and loans.

Theygot back to me with details of two loans and all the credit cards detailsdating back to 1995.

I had aphone conversation with them about my complaint and it basically went the wayof when you took this out what did you expect? To which i replied that if I wasmade redundant or couldn't work due to illness I would have expected the PPI topay out, but I have been told it wouldn't.

so 12weeks later an offer letter arrived and I have accepted it today.

lmoss

Hi,

Hope someone can help, and I appologise if this is in the wrong thread but it might be relevant.

Today I received the following letter from Amberloan, addressed from PO Box 22
The Bailey
Skipton
North Yorkshire
BD23 9AJ

It basically says something along the lines of:

---

We've discovered that, following changes to the CCA, we have inadvertently sent a number of customers, including yourself, incorrect info on their annual load statements. There was certain prescribed information the should have been inc in your annual statements to comply with changes under CCA and so we will refund you any interest charged beyond the date these changes came into effect which was 31st october 2009.

They are asking if you would accept a cheque, and asking that I fill a slip in and return.

---

I have phoned skipton/amerloan and it seems this is a legitimate letter. I'm waiting for someone from the amber team to call me back.

Does this mean they miss sold me PPI therefore am i entitled to more than they will offer. The loan ended in December 2011 so there is only around £120 paid in interest paid over that period. I'm not going to turn my nose up at this but my thinking is banks don't just give money away so maybe they are trying get me agree to an amount much less than I could be entitled to.

Can anyone help out... what questions should I be asking when/if they call?

Thanks in advance

dunstonh

lmoss wrote: »

Hi,

Hope someone can help, and I appologise if this is in the wrong thread but it might be relevant.

Today I received the following letter from Amberloan, addressed from PO Box 22
The Bailey
Skipton
North Yorkshire
BD23 9AJ

It basically says something along the lines of:

---

We've discovered that, following changes to the CCA, we have inadvertently sent a number of customers, including yourself, incorrect info on their annual load statements. There was certain prescribed information the should have been inc in your annual statements to comply with changes under CCA and so we will refund you any interest charged beyond the date these changes came into effect which was 31st october 2009.

They are asking if you would accept a cheque, and asking that I fill a slip in and return.

---

I have phoned skipton/amerloan and it seems this is a legitimate letter. I'm waiting for someone from the amber team to call me back.

Does this mean they miss sold me PPI therefore am i entitled to more than they will offer. The loan ended in December 2011 so there is only around £120 paid in interest paid over that period. I'm not going to turn my nose up at this but my thinking is banks don't just give money away so maybe they are trying get me agree to an amount much less than I could be entitled to.

Can anyone help out... what questions should I be asking when/if they call?

Thanks in advance

Nothing to do with PPI. They made an error which meant they breached the consumer credit act. You would never have noticed and indeed are not actually out of pocket in any way but the error means they cannot charge you interest for that period and they are refunding it. You are getting lucky. Be happy about it.

amourada

1.Got letter from Lloyds about old forgotten loan.
2.Followed your advice.
3.Another letter and a phone call from them.
4.£2700 returned to its rightful owner.
5.All in just under 5 weeks.
6.Thanks guys - :rotfl:

andy.m_2

About to start the process, firstly to find out if I ever had PPI on any previous borrowing.
Thing is, I'm pretty sure I robustly turned down any offer to have PPI on my loan/CC.
I also haven't had any borrowing for a number of years so have no paperwork, although I recall who I have borrowed with in the past.
In which case this could be the shortest process ever!

I freely admit that this is a speculative thing.

[Deleted User]

andy.m wrote: »

I freely admit that this is a speculative thing.

Please don't tie up the complaints departments of any financial institutions with speculative "complaints" about non-existent policies. This is grossly unfair to those with genuine complaints who are waiting longer as a result of such actions.

Ring them first and simply ask if PPI was applied to any of your finances. If you have cause to disbelieve them, then you can send speculative Subject Access Request (SAR) letters to each of your lenders at a cost of £10 for each.

martinW88

Using the PPI template and a bit of my time I submitted claim on 12 May and received cheque this morning for £265.14 from CPP for mis-selling. Seems about right as I didn't have the policy very long.

Shortly before the CPP cheque arrived this morning I'd just changed my electricity supplier from nPower to OVO - should be saving about £240/annum - we shall see! Hopefully a profitable mornings work?

Also, using your advice/template I'm now about to embark on claim direct against Monarch Airlines for an 18-hour flight delay last week. Fingers crossed and will advise success or otherwise.

Many thanks for your assistance/advice/templates.

andy.m_2

Moneyineptitude wrote: »

Please don't tie up the complaints departments of any financial institutions with speculative "complaints" about non-existent policies.

I didnt say I would, I need to find out if I had the stuff first, I freely admitted it could be the shortest process ever

[Deleted User]

andy.m wrote: »

I freely admitted it could be the shortest process ever

Plenty of people contact Banks to discover if they have had PPI. No "process" is required.