PPI Reclaiming successes and failures

Pleaseadvise

Only minutes ago I checked my bank account and Natwest have repaid me £5,100!
We had PPI on 3 loans taken out between the late 1990s and 2007. All were fully paid off.

I downloaded and filled in the questionnaire and sent it in with a copy of the original loan agreement. The PPI (which we didn't ask for, and was not explained to us, nor were we told it wasn't compulsory) was paid for by single premium added to the loans at the beginning.

I only sent in the form 3 weeks ago, got the refund offer last Thursday and accepted it the same day, and they have paid in the money without a delay or quibble!

quidsy

mad_dr wrote: »

I realise that many people have only flimsy justifications for why they feel they were missold PPI but I have to say that I find the following blanket rejection offered by some of the banks, completely inadequate. "The consumer credit agreement shows that we required additional consent to confirm you wanted a PPI policy to be added to your loan. I am persuaded that this required a verbal explanation ensuring that you were made aware of what you were purchasing."

I realise that the burden of proof is on the accuser (the customer) but I don't suspect that it would go down very well if I got stopped for doing 50mph in a 40mph zone and used the defence "The speed limit in this area is 40mph. Therefore I am persuaded that I would not have been travelling at more than 40mph. Thank you. Goodbye."

Even though I feel that the compensation I received from Lloyds was completely justified, I count myself lucky to have 'won', when I read some of the accounts of responses that some of the banks are providing these days. Good luck to you all in your legitimate claims.

Absolutely, I have no recollection of signing for PPI or of being asked if I wanted it & the response in relation to both claims have been identical. I am happy to accept a rejection if they can provide these agreements & proof that I was given verbal explanation but as it stands the response given is so arbitrary. Considering the total ppi paid for both is over 3,000 it is worth persuring a bit longer. many thanks for all your replies so far.

hitback

Have posted on my success in Sept reclaiming £3,200 from MBNA (only took 3 weeks) Unfortunately my luck with the other ran out. Story to date is:
Nastywest - rejected on grounds PPI was provided on a 'non-advice' basis, and even though this was automatically applied to the card without my requesting the bank said it was my responsibility to cancel :mad: so that's now with the Ombudsman
Goldfish (now Barclaycard) rejected on the grounds they cannot find a policy in my name even though I sent copies of the statements proving it was paid.! Now back with Barclaycard for reinvesitigation
Morgan Stanley (now Barclaycard) also rejected on grounds THEY (not me) are satisfied I was provided with clear and accurate information at the time of taking out the credit card (no proof though) now with the Ombudsman
Capital One - Claim sent in August, letter back to say they are working through a backlog and will let me have their decision no later than 26th November- 8 weeks eh? :mad:
To everyone who has had success congratulations it really does pay to claim to everyone with the Ombudsman good luck!

quidsy

Just an fyi, I called the number on the rejection letter & was told that I can get copies of the CCA from my local branch byu fillign in a Data subject access request so I will pop in this week & see what I can find out.

[Deleted User]

quidsy wrote: »

I called the number on the rejection letter & was told that I can get copies of the CCA from my local branch

Not if your loans are paid off you can't.

A Subject Access Request (SAR) will not provide you with copies of your credit agreement I'm afraid. You will however receive everything that has been kept on file for you for the last six years(sometimes more). A SAR usually comes on spreadsheets containing details of account numbers and other financial "bric a brac".
A SAR costs £10 and they have forty days in which to comply.

It's very hard to see where you would go with this information, to be honest.

You have already had your "full and final" rejection.

Another 40 days waiting for your SAR and then how ever long the Bank takes to respond with the inevitable reiteration of their original response is all time you could have had your complaint referred to the Ombudsman.

If you wanted to do this research, you really should have done it BEFORE making your complaint.

As the other poster advised:

stu1960 wrote: »

Either forget it, or refer it straight to the FOS. Unless you can present Lloyds with new verifiable evidence you are wasting time that could be spent in the FOS queue.
Your reasons for mis-sell seem flimsy at best to me

dunstonh

quidsy wrote: »

Absolutely, I have no recollection of signing for PPI or of being asked if I wanted it & the response in relation to both claims have been identical. I am happy to accept a rejection if they can provide these agreements & proof that I was given verbal explanation but as it stands the response given is so arbitrary. Considering the total ppi paid for both is over 3,000 it is worth persuring a bit longer. many thanks for all your replies so far.

They dont have to provide proof that you were given a verbal explanation. Evidence has to point to a wrong doing.

Agreements are not relevant in a complaint about PPI. They are not required and do not help or hinder a PPI complaint in any way.

[Deleted User]

dunstonh wrote: »

Agreements are not relevant in a complaint about PPI. They are not required and do not help or hinder a PPI complaint in any way.

The problem here is that the MSE advice article still places entirely too much prominence on procuring the credit agreement before a complaint is possible. The reason is that, at just a £1, requesting a CCA is eminently cheaper than asking for a full DSAR.
I think that part of the article should be substantially re-written to emphasise that the agreement is not essential (nor even available for closed accounts).

Dillydillon

amersall wrote: »

Take the money and then give them a call and set the arrangement up with them again, they did this with a friend of mine, make sure you have income and expenditure ready.

The arrangement should carry on as before if you are not due a
review of your plan.

Thanks for that bit of info, I've recently spoken to a family member who works for CAB, and he advises phoning NRAM when I've got the money to offer a pro-rata payment, which sounds good because as you know I'm not supposed to show favouritism to 1 creditor over another. Just a quick query tho, do I include the 8% simple interest into the 'pot' as such or is it just the refund. Thanks

Moose2003

Oliver40 wrote: »

Hi I have been turned down by MBNA too because they said I ticked the box but you could see the box was automatically ticked on the application form, but off to the ombudsman with them, I will win in the end.:D

Just to say that I had an email from FOS today to say that they are now looking at my case - its 4 months since I refered MBNA to FOS. Fingers crossed!

Moose2003

Kerry13 wrote: »

Hi all

I've been watching adverts for claims companies for missold PPI for months now and I decided to do it myself today. The trouble is I'm still a customer with the bank that I'm planning to claim against and apart from being owed what I think could amount to a lot of money, I've not had any trouble. Does anyone know if claiming will affect me as a customer in the future?

Thanks - any help appreciated

It makes no difference to you as a customer at all. I received compensation from HSBC and it's all been ok!:)