PPI Reclaiming successes and failures

hieveryone

Moneyineptitude wrote: »

Unfortunately, this is an unsubstantiated "hearsay" complaint that one would expect to be rejected unless the bank found other faults during their investigation.
You still have the option to go to FOS...

Thanks, will try that. It's only in the region of £300-£500 max so wouldn't have expected them to drag their feet so much :rotfl:

Giz

I sent a letter to MBNA this time last year and they refused it as they said I had ticked the box for PPI (on their advice!). I decided it was worth a try through the ombudsman and after 12 months they have got back to me with a letter stating that they feel I was mis-sold PPI. They have written to MBNA and recommend a settlement. They have asked for a reply from they by 31st October so I am waiting and hoping for a decent outcome as I had a credit card with them since 1996 until last year ans was paying PPI all that time. Fingers crossed! It may take a while but could be worth filling out the forms..

emmared17

Contacted ombudsman about my Evans account I had years ago and they put genworth onto it it's been months so I rang a couple of weeks ago and they said I had to get in touch with Santander myself now. I rang them an a foreign bloke said I would hear something in post but that was 2 weeks ago and still nothing! Anyone else having fun with Santander?

pop_gun

Moneyineptitude wrote: »

Many many people who have had success with FOS would disagree with your assertion. It's important to realise, though, that they are not a consumer champion and so they can side with the Bank just as easily as with the customer.
I'm not sure a link to a site which champions potentially expensive litigation over the free complaints process is very constructive.

Are we talking about the same FOS? An organisation funded through levies by the banks and various other companies. Who have an upheld rate of as little as 6%. What about the time it takes for them to respond. You could be waiting, anything from 6 months to 4 years.
The ombudsman doesn't have to conform to any statues when arriving at a decision.

In the link I provided there is a FOS employee who comments every couple of pages. He posts absolute tripe. I wonder if you are him?

[Deleted User]

pop_gun wrote: »

In the link I provided there is a FOS employee who comments every couple of pages. He posts absolute tripe. I wonder if you are him?

I've never worked for FOS or the Banks, mate! All I know is that I was able to retrieve close to £20,000 from my Bank for mis-sold PPI using the free complaint process. I didn't even have to refer my complaint to FOS.
As for posting "tripe", well....

dunstonh

Are we talking about the same FOS? An organisation funded through levies by the banks and various other companies.

The FOS sets the levy which FSA regulated companies are forced to pay.

Who have an uphold rate of as little as 6%.

I have an uphold of 0% but still pay a levy each year. I begrudge paying it as I believe the firms with the high uphold rates should pay the bulk.

What about the time it takes for them to respond. You could be waiting, anything from 6 months to 4 years.

Yes. Just imagine how much quicker it would be if the fraudulent complaints and blackmail style complaints were taken out of the system. It was never designed to handle that level of consumer fraud.

The ombudsman doesn't have to conform to any statues when arriving at a decision.

Which aids the consumer. It means not only law is followed along with FSA guidelines but also consumer protection.

pop_gun

dunstonh wrote: »

Which aids the consumer. It means not only law is followed along with FSA guidelines but also consumer protection.

How can it be a good thing for consumers for an organization such as the ombudsman to ignore the law when arriving at a decision?

The ombudsman don't have to explain why or how they came to the conclusions they did.

and that's suppose to be a good thing? If it is I'd hate to know what isn't a good thing.

dunstonh

How can it be a good thing for consumers for an organization such as the ombudsman to ignore the law when arriving at a decision?

It does not ignore the law (although magpiecottage will mention areas where it does ignore the law in favour of the consumer).

The ombudsman don't have to explain why or how they came to the conclusions they did.

The ombudsman nearly always gives a thorough explanation.

pop_gun

Moneyineptitude wrote: »

I've never worked for FOS or the Banks, mate! All I know is that I was able to retrieve close to £20,000 from my Bank for mis-sold PPI using the free complaint process. I didn't even have to refer my complaint to FOS.
As for posting "tripe", well....

So you've never used the FOS, but you're defending them as though your job depended on it.

hmmm... interesting

pop_gun

dunstonh wrote: »

It does not ignore the law (although magpiecottage will mention areas where it does ignore the law in favour of the consumer).



The ombudsman nearly always gives a thorough explanation.

So we're suppose to believe the FOS isn't a consumer champion, yet it can choose to ignore the law in favour of the consumer?

Even you must admit that is no longer commonsense.

Well I've used the FOS and they didn't give me an explanation of why they rejected my complaint. My complaint was supported by a court order, no less!

Even when I telephoned the complaint handler he just kept repeating the decision and refused to give reasons as to how he reached his conclusion.

In the link I provided there were reports of the ombudsman forcing complainants to accept derisory PPI offers from their banks. When the complainant (rightly) refuse those offers the ombudsman closed their complaints.

you clearly have never used the FOS. It's a shame some desperate people will read your post and think because it's free they should use it.
Nothing worth having is often given freely.