PPI Reclaiming successes and failures

kjd35aqua

calw wrote: »

I'm in exactly the same boat as you...now on week 14 of my complaint being sent, I phoned barclaycard today for an update to be told they had all the info they needed now and were working as fast as the could to deal with it....when I rang last week they tolld me they had requested more info from egg to check the compliancy of it with it been an online application taken in 2003 yet a couple of weeks before this they told me they had all statements and everything they needed, I can't help feeling I'm being fobbed off now........

i'm in same boat as you,barclaycard saying waiting for info to get to them, over 12 weeks waiting now,last phone call was told still not got info they needed,and was welcome to go to the fos.
will keep you informed on any updates. good luck in your claims.

Benji_58

Benji_58 wrote: »

I have phoned RBS twice this week
1st - Asked them to look if they could get the loan number from information of claim thats ongoing was told they would look into it

2nd - Asked why nobody had contacted me was told they cant get any information I would have to request a SAR.:mad:

:j so happy I don't have to request a SAR.
I have got start date,end date.loan amount and last 5 digits of account number. So will be sending nice letter to them on Tuesday. :j

teleop

kjd35aqua wrote: »

i'm in same boat as you,barclaycard saying waiting for info to get to them, over 12 weeks waiting now,last phone call was told still not got info they needed,and was welcome to go to the fos.
will keep you informed on any updates. good luck in your claims.

I have been waiting ages for barclays also same as you we have still not got all the info we need but you can go to FOS if you wish. I put 2 claims in with them one was upheld and i waited ages to get funds . This one i phone each week & i get the same reply. Please let me know if you get any joy & i will do same . I have my doubts with this , i think i might get letter saying no thanks, but will have to wait & see. :mad:

calw

kjd35aqua wrote: »

i'm in same boat as you,barclaycard saying waiting for info to get to them, over 12 weeks waiting now,last phone call was told still not got info they needed,and was welcome to go to the fos.
will keep you informed on any updates. good luck in your claims.

I've been ringing them every week for an update and each time I get a different story one mintue they tell me they have everything they need and the next they tell me theyve requested even more info aaarrggghhh the last time I rang the lady on the phone said they would contact me when it waas resolved I didn't need to keep calling them, well I will keep ringing them, like you said in your other post if you don't keep pestering them you'll probably go to the bottom of the pile.....

calw

teleop wrote: »

I have been waiting ages for barclays also same as you we have still not got all the info we need but you can go to FOS if you wish. I put 2 claims in with them one was upheld and i waited ages to get funds . This one i phone each week & i get the same reply. Please let me know if you get any joy & i will do same . I have my doubts with this , i think i might get letter saying no thanks, but will have to wait & see. :mad:

Will do I'll let you know how I get on, I have my doubts too so will have to wait and see, fingers crossed for us all with barclaycard complaints at the minute....

teleop

I received my cheque from Citi this week. This has taken awhile to come after it was upheld & a few phone calls . Am only waiting now for one with Barclaycard.This one has been on the go since Jan 2011. I also had a letter the other day from MBNA saying sorry your claim has taken so long we will send you our decision before 21/05/12. However this claim i received a rejection about 4 weeks ago as they said they had not got the form , so based on thWWe info they had @ there end they declined it. So i sent this to FOS . Now MBNA must have found my complaint form & are now looking into it , so will wait to see the outcome. When barclays & mbna reply that is all my claims finished. The ones that were declined i have sent to FOS . Good Luck to all who are claiming . Thanks to Di & Amersall for there vast ammount of help & encouragement much appreciated. You deserve a medal haha. :j:j:j

Benji_58

teleop wrote: »

I received my cheque from Citi this week. This has taken awhile to come after it was upheld & a few phone calls . Am only waiting now for one with Barclaycard.This one has been on the go since Jan 2011. I also had a letter the other day from MBNA saying sorry your claim has taken so long we will send you our decision before 21/05/12. However this claim i received a rejection about 4 weeks ago as they said they had not got the form , so based on thWWe info they had @ there end they declined it. So i sent this to FOS . Now MBNA must have found my complaint form & are now looking into it , so will wait to see the outcome. When barclays & mbna reply that is all my claims finished. The ones that were declined i have sent to FOS . Good Luck to all who are claiming . Thanks to Di & Amersall for there vast ammount of help & encouragement much appreciated. You deserve a medal haha. :j:j:j

Well Done :j :beer: :j
I agree with you - Di & amersall are saints. :A

amersall

ian7269 wrote: »

hi all newbie here wondering if anyone can help me ..i took out a loan/mortgage in 2005 sum was about 42 000 and was told by my broker to take out ppi cost me 623 for 3 yrs cover but i remortgaged my house after a year with a different company but the company who sold me the ppi have been desolved and now i have sent all my information off to deloitte have i got a case for miss selling of ppi many thanks

Some MPPI is not reclaimable it depends on the type that it was, see what deloittes come back with.

amersall

Benji_58 wrote: »

:j so happy I don't have to request a SAR.
I have got start date,end date.loan amount and last 5 digits of account number. So will be sending nice letter to them on Tuesday. :j

Brilliant, fingers crossed.

amersall

Claymore68 wrote: »

Hi All,
Just a quick question in regards to a PPI refusal from Barclaycard. The good lady has had her card for over 15 years and has had ppi on it from day one. However she has always been employed by large corporates who provided full illness cover. Barclaycards letter states that it was a postal application and therefore was not miss-sold, she cant remember doing it via post but it was such a long time ago, would anyone have any advice where she should go from here? many thanks in advance

Get back in touch and tell them this was mis sold, reiterate the reasons for mis sell and if they come back and say they sent the literature that explained the PPI in full, then get back to them again and tell them they cannot use that as a reason for not upholding your complaint, you had no need of this PPI regardless of literature they sent you.

This is from the FOS website

So whilst it is important that the customer has access to the full policy documentation, it is not enough for the firm to say it met its obligations simply by sending the customer the policy document and highlighting the customer’s right to cancel the policy.