PPI Reclaiming successes and failures

Bainybabes

can anyone please help its a long one lool , took our first loan in 2003 with ppi and refinanced all the way to 2010 and still paying . put complaints in with natwest last year and had three loans paid out and said the one were paying now and the first one didnt have ppi on it so went to fos because i know it had , they agreed with fos to make us an offer on these and without any letters money apperred in our bank and our loan was reduced , i rang natwest who told me it was for the loan we are paying now and they will email the payments team to say we still need the first loan looking at . on each offer we had they pointed out that the loans were part of a chain and that these will be good will offers, had a phone call today from the payments team to say they have over paid us by 3000 and they didnt realise until they had to re look at them ........... can they do this , they are still saying the first loan doesnt have ppi on it even though they told fos they would make an offer and the money they paid into our bank account and loan account is wrong and an over payment because it was apart of a chain on loans can they do this , can they really say they have over paid a goodwill payment which we agreed to and are they going to be hard on us because we didnt recieve a letter for the last payment it just went into out bank , which i have now spent!!! and im still getting nothing for my first loan!! please help

derek3882

Moneyineptitude wrote: »

Do let us know how you get on.
I'd be putting aside quite some time for that call if I were you, it's likely to be swamped with callers and I suspect you may find yourself on "hold".

so i rang this number took 15 mins to get through to get some one who didnt have a clue what she was talking about :mad::mad::mad::mad:
she said "i don't know why you got a letter saying 28 days everyone gets them but it takes longer then 28 days but i will logg that you have rang and get it recalulated but will take 2-3 weeks for payment . :mad::mad::mad: i then refferd her to the website section 3 under ppi complaints in where it states if 28 days has passed then ring this number and they will endevour to make payment within 5 days she then said that her own website is lying that is not the case but i can make a sepprate comaplint about that if i wanted and would take another 8 weeks to resolve that comaplint ???


so you can imagine how shocked i am now sorry about spelling and stuff just so raging i couldn't even think whilst i was typing

rachnaid

Moneyineptitude wrote: »

1.You send a SAR letter for ALL details one bank has on file for you. You only need send another letter if you want details from another bank.

2.You can just take it to your local branch to forward on for you.

3.You can't request a SAR from the Ombudsman.

I actually called the HSBC and the lady on the phone was able to give me all the PPI policy numbers linked to my loan accounts and my credit card....shaved 2-3 weeks off the process:j

[Deleted User]

rachnaid wrote: »

I actually called the HSBC and the lady on the phone was able to give me all the PPI policy numbers linked to my loan accounts and my credit card....shaved 2-3 weeks off the process:j

Yes, but we were talking about situations where people have closed accounts or re-paid loans over six years old.

With a SAR, Banks and lenders are required by law to provide any information they may hold.

[Deleted User]

derek3882 wrote: »

so i rang this number took 15 mins to get through to get some one who didnt have a clue what she was talking about :mad::mad::mad::mad:
she said "i don't know why you got a letter saying 28 days everyone gets them but it takes longer then 28 days but i will logg that you have rang and get it recalulated but will take 2-3 weeks for payment . :mad::mad::mad: i then refferd her to the website section 3 under ppi complaints in where it states if 28 days has passed then ring this number and they will endevour to make payment within 5 days she then said that her own website is lying that is not the case but i can make a sepprate comaplint about that if i wanted and would take another 8 weeks to resolve that comaplint ???


so you can imagine how shocked i am now sorry about spelling and stuff just so raging i couldn't even think whilst i was typing

Nothing about this post surprises me. The words "smoke" and "mirrors" come to mind.:(

tucker72

craig_uk wrote: »

What were you reclaiming: Loan
Who was the provider: HSBC
How much did you get back: Just over £5000
Did you get it back after a letter or did you go to the Financial Ombudsman: Sent in questionnaire and chase e-mail
And then write your brief reclaim tale

I took out a personal loan in 2007 to come off an existing managed loan and to buy a new car. I'd already been refused a loan 6 months previously so when I went into the branch I was advised I was more likely to be accepted if I took out PPI. Naturally needing a new car I felt I had no choice but to accept this.

I sent a questionnaire in by recorded delivery back on 6th April and sent a chase e-mail a fortnight later as I hadn't received any acknowledgement my claim had been received. A letter came through the post earlier this week advising it was being looked into, and I was expecting another month or so before hearing anything else. However, through my door today came an offer of full redress for PPI. They have used part of this to pay my final payment also honoured my repayment reward due at the end of this month. In total, I'm left with a little over £5000 after the final payment is taken off.

I really really can't stress how grateful I am to this site for helping me out. I've been meaning to reclaim for quite a few months but just thought it was too much hassle. I finally bit the bullet and sent the questionnaire in and now I'm £5k better off which will go some way to repaying some further debts and a nice holiday for myself and my partner. Acceptance letter was sent today and should be paid within 4 weeks (out of interest, anyone who has had HSBC successes before know how long it actually took for it to go in?)

The only downside is they didn't look at my old credit card or my previous personal loan automatically, but I guess beggars can't be choosers! I'll deal with those in due course I guess.

Only thing left to say is a HUGE thank you to every single person helping people out in this topic. You're all doing a fantastic job and without the advice and success stories I've read on here over the past few weeks I really wouldn't have done it!

As for anyone else thinking about reclaiming, just do it. £1.10 to send the questionnaire along with a bit of printer ink has resulted in me receiving £5,000 which would otherwise been sitting in the banker's pockets!

Hi
Just wondered when you sent your claim as you have put 6th April and who did you email to chase it up ??

[Deleted User]

tucker72 wrote: »

Hi
Just wondered when you sent your claim as you have put 6th April and who did you email to chase it up ??

Here's your answer, the poster in question is talking about sending his claim on 6th March.

https://forums.moneysavingexpert.com/discussion/comment/51594457#Comment_51594457

An incredibly fast turnaround on that one, then!

I sent my complaint in February and have received two letters from them; one a simple acknowledgement and the other an apology for continued delay.

I doubt craiguk's E-Mail had any influence.

Pmac82

I know i was sold PPI when i had my Virgin credit card a number of years ago, the problem is dont have any documention as i no longer have the card and i have prob binned any proof/evidence that i had. Can I still claim???:mad:

[Deleted User]

Pmac82 wrote: »

I know i was sold PPI when i had my Virgin credit card a number of years ago, the problem is dont have any documention as i no longer have the card and i have prob binned any proof/evidence that i had. Can I still claim???:mad:

Go here for a SAR template letter which should provide the account numbers you require
https://forums.moneysavingexpert.com/discussion/1475553

Then when you have the account numbers go here, but you don't need the terms and conditions as it says:
http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance

Monkeyhands_2

Hi all,

Wanted to say thanks for all the info and posts on this site.

Had a result today. Took out TMPP in 2001, paid £49 a month for 84 months before we paid off the mortgage.

Sent a form (from the Halifax site, not this one but they are pretty similar) 20th Feb 2012. Basis of complaint:-

1) I get 6 months full pay, 6 months half pay for sick leave.

2) We were told that we would not be given the mortgage if we didn't take out their TMPP product.

Got a holding letter on 23rd Feb 2012. I spoke to them on the phone today, they have agreed to pay out £3139 in compensation. This is less than we paid in in total, but someone posted a few days ago here, stating that Halifax will refund the PPI element (sick leave, redundancy) but not the life cover element. Given the amount offered, I'm assuming when the letter arrives, this will be the same principle.

£3,000 is a cracking result, especially as lots of people on this forum have stated that Mortgage PPI is rarely misold (although I couldn't find a single post about an actual refusal).

£3,000 equals cleared credit card, modest family holiday and a PS3! In your face, Halifax!