PPI Reclaiming successes and failures

mozl01

Hi All,

Could anyone provide me with the CEO E-MAIL address for santander please ??? I am having a right time with them !! They are just fobing me off 1st put a complaint in about ppi on the 6th June 2011, got letter back on the 8th July saying that they were investigating, got another letter 12th July saying it's taking longer than they thought, got another letter on the 2nd Aug saying still taking longer than they thought so I rang them, on the 19th Aug to see what was going on ???

Anyway they have told me that because my complaint is re a old A&L Credit card (which I sent off an old statement with) they have to wait for MBNA to investigate and to ring back in a couple of week so I rang back on the 24th Aug to be told they are no further on and have heard nothing from MBNA!! So I asked the question should I ring them ??? No you prob wouldn't get anywhere I was told!!!! so I left it, but found on here a e-mail address for the bank of America e-mail the address (which is the MBNA) After a couple of e-mails spoke to a lovely man who had no record of my compliant Anyway he told me he would take my compliant over the phone but he could only investigate the yrs the card was under MBNA (Fair enough) So today I have rang Santander back and the have told me they have sent me a letter today to tell me that they have got to wait for MBNA to finish their investigation and they have passed my complaint onto them !!!! WHAT THE HELL ????? They should have done that weeks ago and according to the letters they have been sending me they have been investigating ? so what have they been doing for to months !!!!***????? ///

so I really want to give someone a piece of my mind I am so mad !!!

Please can someone help ?????

Thank you in advance

bhoqoN

caza888 wrote: »

Thank you for replying:) Has your husband rang the FOS to get them to chase up your refund? The FOS told me that I'd they haven't paid me within 8 weeks they would contact them to find out what is holding them up.

caza888,

He called FOS and was told that they had till the end of September to make payment according to the FOS records. Its a waiting game! All the best with yours.

lucygooseyb

The_Marksman wrote: »

:rotfl::j:beer: well done :beer::j

& thanks for your update, One quick question, did you notice your return envelope was colour coded? bottom left.

Thanks! Can't wait for the day when the cheque arrives

No, just looked and there's no colour coding that I can see.

lucygooseyb

precious12 wrote: »

im just gonna let them get on with it all the hard work has been done hopefully it will arrive by christmas:)

Ah wouldn't it be lovely - perfect little Christmas parcel

caza888

bhoqoN wrote: »

caza888,

He called FOS and was told that they had till the end of September to make payment according to the FOS records. Its a waiting game! All the best with yours.

Thanks, good luck with yours too

smitchy73

24710274 wrote: »

Thanks for those email addresses i will try carol craig and see if she is any more helpful than the girls on the phone , they are saying it could be the end of october before they issue a response that would be 24 weeks , the stock answer is go to FOS!
well done on your result with clydesdale any way cheers dave.:T

Not that i'm in favour of them by any matter, but surely waiting 24 weeks, although absolutely ridiculous, is better than 18 months with FOS, although the CB and the rest of them deserve all they get, I'd even try phoning the FSA it's them that set the deadlines and issue the punishment's(aye right)

HappyLadybird

:beer:
After only 4 months of starting my claim for the mis-selling of PPI ,I recieved a letter the co-operative bank with the best news ever!!! A FULL and undisputed refund of all PPI I have previously paid!!!!
Free of my "loan" at last. What started out as a £1000 loan quickly spiralled into £5000 loan......I honestly had no clue that the majority of the repayments were down to the PPI. It was sold to me quickly/confusingly and I did not understand the process or the paperwork. I have learnt the hard way but thanks to the high profile of the PPI misselling I gained the confidence to do something about it and won!!!!!!
Thank you so very much Martin Lewis.If I can do it then anybody can do it. It proves to me that the banks deliberately target less well off people and bamboozle us with "corporate bank talk" to bag a sale!! Morally wrong but we mere mortals are winning and the more we stand up to blantant corporate greed the better for everyone! Slight overuse of exclamation marks throughout but I still cant believe the outcome of my case :T I have become a part of stamping out the corporate greed...little old me and I cant stop smiling!!! :money::money::money::j:j

nemo77

Hi All,

I've posted this elsewhere but without any luck - can anybody help???

I'm currently having problems with a Halifax PPI claim. I sent a claim in a month or so ago. Halifax then ackowledged receipt of my claim to the address I lived at when I took the loan out (I only received the incorrectly addressed letter by fluke as a family member happened to be doing the post that day!). Its frustrating because I provided my current address with the PPI claim.

I have since wrote to Halifax twice to advise them of the change but have heard nothing back . I'm now concerned that future correspondence will go to my old address.

The telephone number on the letter I received is constantly engaged which is adding to my frustration.

Could anybody please provide an email address for complaints?

Thanks in advance!

The_Marksman

HappyLadybird wrote: »

:beer:
After only 4 months of starting my claim for the mis-selling of PPI ,I recieved a letter the co-operative bank with the best news ever!!! A FULL and undisputed refund of all PPI I have previously paid!!!!
Free of my "loan" at last. What started out as a £1000 loan quickly spiralled into £5000 loan......I honestly had no clue that the majority of the repayments were down to the PPI. It was sold to me quickly/confusingly and I did not understand the process or the paperwork. I have learnt the hard way but thanks to the high profile of the PPI misselling I gained the confidence to do something about it and won!!!!!!
Thank you so very much Martin Lewis.If I can do it then anybody can do it. It proves to me that the banks deliberately target less well off people and bamboozle us with "corporate bank talk" to bag a sale!! Morally wrong but we mere mortals are winning and the more we stand up to blantant corporate greed the better for everyone! Slight overuse of exclamation marks throughout but I still cant believe the outcome of my case :T I have become a part of stamping out the corporate greed...little old me and I cant stop smiling!!! :money::money::money::j:j

:rotfl::j:beer: WELL DONE :beer::j:rotfl:

The_Marksman

lucygooseyb wrote: »

Thanks! Can't wait for the day when the cheque arrives

No, just looked and there's no colour coding that I can see.

haha i hope it one of those massive cardboard type chegue's due to all the zero's on the end!

Mmmmmmm........... Still wondering what my colour coding is all about? anyone else noticed this? :cool: