PPI Reclaiming successes and failures

di3004

irnbru74 wrote: »

Hi,
Got a rejection letter from Santander about misselling complaint I put in, store card was opened in 1993, when I was 19. The card limit was £240.
However due to the length of time thay say they can't find original documentation.
My complaint was the I didn't realise it was optional (I didn't really elaborate further, totally my fault and coupled with the fact they are not mind readers) although now I realise this has made it appear as if were asked about PPI which I definately wasn't. In hindsight I should have expanded ie that although I seen it on statement I thought this was complusary and that it came automatically with card. I got template letter from Which.
Because of my stupidity they have rejected on the following:-
Process they had in place was made clear that it was not compulsary and it was appears it was made clear to me and that I elected to take insurance.
policy summary etc sent out, 30 days to cool off and that this time would let me compare policies with other companies.
In relation to sales process there was no requirement for them to record sales process and so they have no way off knowing what took place, but if I had could have complained at that time if i was unhappy with sales process.
I just remember being asked in topshop if wanted to aply for a topshop budget card (no longer in use)being asked the usual questions and then being asked to sign. I don't remember ticking/crossing any boxes, am I deluding myself that I have vailid complaint?
Is there any way I can redress this?

Hi there

Personally I would write back and ask them how did they get the information then, if they say they made it clear and so on, they must have had some details to go on.

Some will change a final decision but its rare, you could ask them to reconsider and expand more on this/with further information.

Give it a go, ask them to reconsider but to let you know by 14 days, then confirm if you hear nothing or if they don't change the decision in your favour, you will consider taking this matter further.

You could contact the FOS and see what they suggest, if the business were not regulated at the time you taken out the policy, they may suggest the underwriter/insurer direction of the company instead as they would have probably been regulated.

Good luck.;)

maryspecial

Whoah folks we've just come back after a few days away and im so excited to read how many success stories have been posted AND im even more excited to say we are one of them!!:j:j:j Got offer from Halifax for our credit card!!!!! Really thought we would have to fight for this one, even had all smitchy's quotes ready to fire at them when they turned us down!! :rotfl::rotfl:
Can't believe it and my oh whose card it was is delighted. He was so surprised and now has no complaints at the hours i spend on this forum!! No figures yet , have to return the acceptance form and wait. Should be big though, average £20 over 8 yrs so cant't wait to see what they come up with. Wish i had have SAR'd them so i had all premiums paid info to check their offer when it comes!!
What a great end to a great August, we got 465 from santander to!!
Again a huge thanks to Di,Amersall,Marksman and all the others on here for keeping us all right , I'll definitely come to the big upheld party , i owe you all a drink!! :beer::beer::beer:

maryspecial

IANC wrote: »

All Halifax/HBOS acceptance forms signed and sent special delivery. :T:beer::j:D

Now the redress from the loans will be paid directly into my Halifax bank account and the Credit Cards funds will be paid via a cheque.

Can I just ask how long it has taken refunds to be made to people after they have sent the acceptance forms back to halifax?
:money:

Hi Ian, just got offer letter from halifax too, theyre obviously doing may ones now!! When i read yours last week i had a feeling ours would come soon though was convinced it would be bad news!! So pleased it was upheld and hope you keep us posted re payment times so we know when ours might come through. Going to post form back when post office opens on tues. 3wks sounds good to me if your info is correct but will prepare for 8 wks just in case. Looking forward to seeing their calculations!! Good luck on yours and well done again!

di3004

maryspecial wrote: »

Whoah folks we've just come back after a few days away and im so excited to read how many success stories have been posted AND im even more excited to say we are one of them!!:j:j:j Got offer from Halifax for our credit card!!!!! Really thought we would have to fight for this one, even had all smitchy's quotes ready to fire at them when they turned us down!! :rotfl::rotfl:
Can't believe it and my oh whose card it was is delighted. He was so surprised and now has no complaints at the hours i spend on this forum!! No figures yet , have to return the acceptance form and wait. Should be big though, average £20 over 8 yrs so cant't wait to see what they come up with. Wish i had have SAR'd them so i had all premiums paid info to check their offer when it comes!!
What a great end to a great August, we got 465 from santander to!!
Again a huge thanks to Di,Amersall,Marksman and all the others on here for keeping us all right , I'll definitely come to the big upheld party , i owe you all a drink!! :beer::beer::beer:

Absolutely fab Mary, Congratulations!:beer:
And what a lovely surprise to come home too, well done, we are so happy for you!

And it's been our pleasure xx;)

yodacat

maryspecial wrote: »

Hi Ian, just got offer letter from halifax too, theyre obviously doing may ones now!! When i read yours last week i had a feeling ours would come soon though was convinced it would be bad news!! So pleased it was upheld and hope you keep us posted re payment times so we know when ours might come through. Going to post form back when post office opens on tues. 3wks sounds good to me if your info is correct but will prepare for 8 wks just in case. Looking forward to seeing their calculations!! Good luck on yours and well done again!

I hope they are doing the May ones, I applied about mid may! Their sixteen weeks is up on 13th September so hopefully will hear soon!

Congrats to you!

pigsmightfly

Hi everyone,

Great to see all the success stories people are getting :beer:

Think I am getting somewhere with mine finally.

Sent the questionnaire to Halifax for my loan in March. I got a letter back in May saying it was been investigated then another letter saying they had 16 weeks etc. in June. Finally last week I got a letter saying they would repay and I had to sign the form to accept then they will work out the figures and send me the offer.

Can anyone advise normally how long they waited from this point with Halifax to hear the amount?

Also, I wondered if anyone could work out roughly what they think I should receive so I can compare it to what they say, my details are below:

I took out a Halifax unsecured personal loan October 2004 for £5,000. The APR was 12.7%.

Amount of Credit (Cash Loan) £5,000
Total Charge for credit for Cash Loan £2,577.64
Total amount you pay for cash loan £7,577.64
Insurance Loan (Cash price of insurance) £1,498.44
Total charge fir credit for insurance loan £772.08
Total amount you pay for insurance loan £2,270.52
84 monthly payments of £117.24
APR 12.7%
Loan £6,498.44
Total charge for credit of loan £3,349.72
Total amount you pay £9,848.16
Monthly interest rate 0.987%
Arrangement Fees £64.98

(I was totally shocked when I realized this as I would never have agreed to take insurance at this price and as you can see from the above, a £5,000 loan is costing me almost double with a repayment amount of £9,848.16 in total!! :eek:)

Thanks in advance

pigsmightfly

pigsmightfly wrote: »

Hi everyone,

Great to see all the success stories people are getting :beer:

Think I am getting somewhere with mine finally.

Sent the questionnaire to Halifax for my loan in March. I got a letter back in May saying it was been investigated then another letter saying they had 16 weeks etc. in June. Finally last week I got a letter saying they would repay and I had to sign the form to accept then they will work out the figures and send me the offer.

Can anyone advise normally how long they waited from this point with Halifax to hear the amount?

Also, I wondered if anyone could work out roughly what they think I should receive so I can compare it to what they say, my details are below:

I took out a Halifax unsecured personal loan October 2004 for £5,000. The APR was 12.7%.

Amount of Credit (Cash Loan) £5,000
Total Charge for credit for Cash Loan £2,577.64
Total amount you pay for cash loan £7,577.64
Insurance Loan (Cash price of insurance) £1,498.44
Total charge fir credit for insurance loan £772.08
Total amount you pay for insurance loan £2,270.52
84 monthly payments of £117.24
APR 12.7%
Loan £6,498.44
Total charge for credit of loan £3,349.72
Total amount you pay £9,848.16
Monthly interest rate 0.987%
Arrangement Fees £64.98

(I was totally shocked when I realized this as I would never have agreed to take insurance at this price and as you can see from the above, a £5,000 loan is costing me almost double with a repayment amount of £9,848.16 in total!! :eek:)

Thanks in advance

Forgot to add, I missed payments on this loan, does this affect anything to do with the claim at all? Thanks

sunny8_2

Scotty1.7 wrote: »

Cheers I will give that a try on Tuesday- mind if I ask how long it took for your cheque to arrive?

Well i rang monday to find out what was happening & they told me the amounts i was to receive & that the cheques were raised & would take a week..they came on sat morning...but i emailed my caseworker nearly everyday to see if they arrived in his office & he was brilliant...he emailed me when they came & when he had posted them:j:j:j lovely Colin!!:A:A Good luck scottxx

sunny8_2

sunny8 wrote: »

Well i rang monday to find out what was happening & they told me the amounts i was to receive & that the cheques were raised & would take a week..they came on sat morning...but i emailed my caseworker nearly everyday to see if they arrived in his office & he was brilliant...he emailed me when they came & when he had posted them:j:j:j lovely Colin!!:A:A Good luck scottxx

Good morning guys..congrats to everyone on their good news yest....2 days to go till lift off!!:money::money:xx

di3004

pigsmightfly wrote: »

Forgot to add, I missed payments on this loan, does this affect anything to do with the claim at all? Thanks

Hi there & Congratulations!:beer:

I'm sure someone will be along soon to check the calculations for you.

You will receive all that you have paid of ppi, don't worry about the missed payments.;)