PPI Reclaiming successes and failures

sunny8_2

smitchy73 wrote: »

Sunny, was it some with initials CC who emailed you back?

IT was smitchy, Carol Craig. Take it she was the one who emailed you..i only complained about 2 weeks ago so i have a long wait i would say but it's just courtesy that they should reply isnt it :cool:
Good luck with yours & your oh :)xx

Tiny_Terror

I received a letter out of the blue at the start of August from the Clydesdale Bank saying they had been "reviewing the position regarding your borrowing and have concluded that this insurance was not suitable for you". This was without having submitted any claims ! I rang them to ask them about it and they stated that I would hear within 8 weeks as they only had 8 weeks in which to respond and that they were unable to tell me which loans were being investigated or why it had been deemed "not suitable" for me !

Has anyone else received a letter from their bank without having made any claims ?

Tiny Terror

24710274

smitchy73 wrote: »

If you allow them the full 16 weeks you'd be due a decision by the 7th September, however, YB and CB weren't part of the Judicial Review so haven't been given the 16 weeks, we've had a loan ppi complaint in with them for just over 12 weeks and after we hadn't heard anything I sent an email to an email address I had for them, and also copied in the ceo.

[EMAIL="AQU.PPI@eu.nabgroup.com"]AQU.PPI@eu.nabgroup.com[/EMAIL]

and Ceo is

[EMAIL="david.thorburn@eu.nabgroup.com"]david.thorburn@eu.nabgroup.com[/EMAIL]

I would send them a nice email quoting your reference number, no other details, and just say that you are disappointed that you have not heard anything from them since your claim went, in and that although you know you are entitiled to go to the FOS to complain about their service, you are aware that there is financial penalties against the bank should you do this, but that you don't want to do that at this time. I did this I got the usual crappy reply from the aqu.ppi address, but got contacted by a senior manager about 12 hours later from the ceo's email that had been sent, the following day my OH(in her name) got a call to say that an offer would be in the post in the next few days, this was only last week so we're giving till the end of this week and if nothing received we'll email the manager back.

Just for info their mail seems to take about 6/7 days to receive from the date that is dated by them.

Hope this helps, and remember to keep us posted on how you get on.:D

Thanks for that we will try another email tonight and see what response we get , it does sound like they are just dragging it out and just bothering with the ones that shout the loudest! Well we will try and see what happens THANKS i really appreciate you taking the time to reply cheers Dave

smitchy73

sunny8 wrote: »

IT was smitchy, Carol Craig. Take it she was the one who emailed you..i only complained about 2 weeks ago so i have a long wait i would say but it's just courtesy that they should reply isnt it :cool:
Good luck with yours & your oh :)xx

hi sunny, yeah it was carol who emailed first for more info, then she phoned the OH and told her that an offer was being prepared and would be in the post in the next couple of days, we're allowing to the end of this week as it seems to be taking their mail about 6/7 days to reach us, certainly from the date on their letter.

smitchy73

24710274 wrote: »

Thanks for that we will try another email tonight and see what response we get , it does sound like they are just dragging it out and just bothering with the ones that shout the loudest! Well we will try and see what happens THANKS i really appreciate you taking the time to reply cheers Dave

It's not necessarily about who shouts the loudest, it's more to me about getting your point across correctly, I explained that I felt that as the CB/YB weren't one of the one's that had been holding up complaints because of the JR I would've hoped that we would've heard sooner, and as I said in the previous post, knowing that if you go to FOS costs them and at this point you don't want to do that, shows you're willing to reason.

Hope this helps.:D

trish22_2

Phoned LLoyds Tsb this afternon chasing my ppi claim i put in on the 6th may (i say 6th they say 9th)well a really nice lady told me that a letter went into the post to me on the 2oth Aug (did not know they worked saturdays)stating that an offer is going to be made which i have to sign the form,she did say that it will be 100% ppi payments,100% of all the interest on them and 8% simple interest,and that to return the form asap.
i did ask when on return of the form do i get paid out ,her answer was ,she did'nt know as they are trying to get through the backlog at the moment,possible in a few weeks.
Anyone else heard from Lloyds tsb today

:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:jyippeeeeeeee--so happppppy:j:j:j:j:j:j:j:j:j:j:j:j:j:j

trish22_2

Me again,forgot to say,as soon as i hear how much i will post on here.

will keep all informed,
just sent back to Santander,as they have sent my SAR back with £10 cheque,ignoring it saying account numbers required,

So have sent it back stating thats why i want all my info,just waiting to see what happens now.

Sent a SAR to HFC a couple of weeks ago,still heard nothing yet,does anyone know how long it usually takes them please???

Thanks all

sophosh

trish22 wrote: »

Phoned LLoyds Tsb this afternon chasing my ppi claim i put in on the 6th may (i say 6th they say 9th)well a really nice lady told me that a letter went into the post to me on the 2oth Aug (did not know they worked saturdays)stating that an offer is going to be made which i have to sign the form,she did say that it will be 100% ppi payments,100% of all the interest on them and 8% simple interest,and that to return the form asap.
i did ask when on return of the form do i get paid out ,her answer was ,she did'nt know as they are trying to get through the backlog at the moment,possible in a few weeks.
Anyone else heard from Lloyds tsb today

:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:jyippeeeeeeee--so happppppy:j:j:j:j:j:j:j:j:j:j:j:j:j:j

We have heard diddly squat from Lloyds and our claim went in end of April. Glad to hear of your good news though. Let's hope you get the sum you were looking for

smitchy73

sophosh wrote: »

We have heard diddly squat from Lloyds and our claim went in end of April. Glad to hear of your good news though. Let's hope you get the sum you were looking for

Hve you had your complaint acknowledged that they received it?

Rae115

sorryitsme wrote: »

Hiya all,

Does anyone know the address and complaints telephone number of Capital Bank?

Thanks in advance:)

hiya i had one with them back in 1999 - they are apart of bank of scotland / halifax - i just called halifax online banking and got through to their ppi and registered it over the phone. had a letter 2 days later saying they are looking into this.

if u dont mind me asking was yours a loan? do you remember what their interest rate was????

telephone on the letter i had on the 16.8.11 is- 0845 601 4034