PPI Reclaiming successes and failures

Chick08

It was with Mint

mumofjanda

smitchy73 wrote: »

Mumof, here are a couple of points from the FSA guidance ps10_12_fsa_guidance that might help you to go back to them, you should give the whole document a read, i've read it a couple of times preparing myself for my replies from the banks.


3.3.9 G In determining a particular

[FONT=TimesNewRoman,Italic]complaint[/FONT], the [FONT=TimesNewRoman,Italic]firm [/FONT]should (unless there are reasons

not to because of the quality and plausibility of the respective evidence) give

more weight to any specific evidence of what happened during the sale

(including any relevant documentation and oral testimony) than to general

evidence of selling practices at the time (such as training, instructions or sales

scripts or relevant audit or compliance reports on those practices).

3.3.10 G The [FONT=TimesNewRoman,Italic]firm [/FONT]should not assume that because it was not authorised to give advice (or

because it intended to sell without making a recommendation) it did not in fact

give advice in a particular sale. The [FONT=TimesNewRoman,Italic]firm [/FONT]should consider the available evidence

and assess whether or not it gave advice or made a recommendation (explicitly

or implicitly) to the complainant.

Thanks Smitchy!

Took me a couple of times reading this to grasp but got it now!:rotfl:

I work in a Contact Centre and actually quality check calls to see if the very stringent script is being followed. Very rare that anyone gets 100% score and even if someone gets a high score with one call they may deviate from the script in another call and get a lower score....so I know a script and call monitoring does not mean we were sold correctly.

Will take a look at the FSA guidance as you suggest. It's certainly an education all this,isn't it?

Thanks again Smitchy, I really am grateful for all advise.

Amersall, my fellow Numpty have you grasped the 8% rule yet?:rotfl:

amersall

Chick08 wrote: »

It was with Mint[/QUOTE
sorry, you said that in your first post

amersall

mumofjanda wrote: »

Thanks Smitchy!

Took me a couple of times reading this to grasp but got it now!:rotfl:

I work in a Contact Centre and actually quality check calls to see if the very stringent script is being followed. Very rare that anyone gets 100% score and even if someone gets a high score with one call they may deviate from the script in another call and get a lower score....so I know a script and call monitoring does not mean we were sold correctly.

Will take a look at the FSA guidance as you suggest. It's certainly an education all this,isn't it?

Thanks again Smitchy, I really am grateful for all advise.

Amersall, my fellow Numpty have you grasped the 8% rule yet?:rotfl:

:D:DHow very dare you :D:D:D

I know more about the 8% now,even more than the maths gurus on here :cool::cool::cool:

And then i woke up :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

mumofjanda

amersall wrote: »

:D:DHow very dare you :D:D:D

I know more about the 8% now,even more than the maths gurus on here :cool::cool::cool:

And then i woke up :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

By the time we've finished with all this we'll have enough knowledge about legislation and interest rate calculations to be either a lawyer or an accountant..........maybe even a new career in banking!!!!!!!!:eek::rotfl::rotfl::rotfl:Think I'm right in thinking the banks make it their policy to employ numpties!:rotfl::rotfl::rotfl::rotfl:

di3004

If there had been more success on winners since I last posted earlier, then well done to you all.:beer:

bhoqoN

bflare wrote: »

Hi,

I unfortunately got 2 letters exactly the same as you did this morning which to be honest has pi**ed me off big style. I was promised a full response by tomorrow, i was also promised a phone call from Barclays which did not happen. I emailed the CEO of Barclays again today complaining & i will email him / his team tomorrow & the day after & the day after that. As i have been told by my boss in the past "answer the person first who shouts the loudest ".

Tony. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Hi bflare,

Couldnt' agree with you more there! I for one cannot understand how they will pay everyone by the 31st of August. aint it amazing that they were the first bank to own up and promise no quibbles payment. Now they are masters at delaying tactics. Its a farce!!!:mad::mad:

PPIclaimer_3

Hi everyone,

I've been reading these forums on a regular basis and learning lots and...... today I received a letter for Lloyds confirming my complaint was upheld !!

Thank you !!!

I am wondering if someone could help me with the last bit, how much roughly I should expect - as its beyond my simple mind. I only have bits of information which I will provide below. Fingers crossed someone can make some sense of it all !

I took out the intial loan in May 2003:

Cash loan - £4,500
Loan to pay of exsisting debts - £2,500
PPI - £1,500

Total loan - £8,500 -

This was paid monthly at £170.00 (of which £28.00 was PPI)

I ran into finanical difficulties and defaulted on the loan - with hindsight 30ish pounds of PPI a month certainly contributed.

In August 2006 The loan was refinanced as follows

Total amount to be refinanced: £6,500
This was an outstanding loan balance of £5,000 and an overdraft of £1,500
No PPI was taken out on this loan*

*This is my confusion, although I didn't take PPI out on the second loan, I think that figure of £5,000 may have been carried from the original loan of £8,500 (inclusive of the PPI) rather than the original loan minus the PPI - so I still ultimatley paid all of the PPI charge on the intial loan as it formed the basis of the amount of the refinanced loan. Is this possible ? Would a bank typically refinance a loan in this way ?

Unfortunatley I don't have a breakdown of the £6,500.....

I think it's a bit wrong they don't present thier calculations to you when they uphold you complaint - so you can have them checked.

If anyone can roughly help it would be massively appreciated.

Thank you

smitchy73

mumofjanda wrote: »

Thanks Smitchy!

Took me a couple of times reading this to grasp but got it now!:rotfl:

I work in a Contact Centre and actually quality check calls to see if the very stringent script is being followed. Very rare that anyone gets 100% score and even if someone gets a high score with one call they may deviate from the script in another call and get a lower score....so I know a script and call monitoring does not mean we were sold correctly.

Will take a look at the FSA guidance as you suggest. It's certainly an education all this,isn't it?

Thanks again Smitchy, I really am grateful for all advise.

Amersall, my fellow Numpty have you grasped the 8% rule yet?:rotfl:

Yeah its the most education i've had in years;);)

smitchy73

mumofjanda wrote: »

By the time we've finished with all this we'll have enough knowledge about legislation and interest rate calculations to be either a lawyer or an accountant..........maybe even a new career in banking!!!!!!!!:eek::rotfl::rotfl::rotfl:Think I'm right in thinking the banks make it their policy to employ numpties!:rotfl::rotfl::rotfl::rotfl:

...I had a dream, that I won the Euro Millions jackpot all by myself and I set up a charity with all you guys working(paid of course) and we done all the reclaims for all the poor folk who wanted it, and we put all the cmc companies out of business because we could do it for free and with better knowledge than them!

...then I woke up
:mad: