PPI Reclaiming successes and failures

gkb_2

di3004 wrote: »

Hi there

First of all well done on your success.:beer:

Due to backlogs of these complaint they are asking for more time, you could perhaps email the Chief Executive Officer (CEO) if your not happy with the way this is being dealt with, or if you feel you are being fobbed off with the same usual response.

In regards of the rejected reclaims, have they confirmed if the final decision?
If not then write back further, and ask them to reconsider with any further information you may have to support these cases.
They should otherwise let you know if your able to complain to the FOS or not, and if eligible they will or should enclose the leaflet on how to complain to the FOS.

If you've not received the leaflet, I would be writing back and asking them to reconsider on the rejected cases, good luck.;)

Cheers for that, I think I was so pleased with the quick and easy resolution on the Northern Rock one I hoped the others would be as easy !!

Nationwide do say that its their final decision and enclosed the leaflet so I guess its ombudsman or accept it, will see what the offer is for the 2 that they have upheld and see if its worth the delay in taking it to the ombudsman.

The Tesco one I dont have a great worry about the delay its just that they have not asked for x weeks they just say they need more time, its only just over 8 weeks so I will probably wait for a few more weeks before chasing for an exact date.

philzi

IANC wrote: »

The PPI on a loan is effectively a second loan.

They take the lump sum, apply the interest to it on day one and thn divide that amount by the term in months, which gives the monthly PPI premiums.

If you pay the loan to then end then you will have paid the entire PPI loan + the interest.

This is why their refund is higher than the PPI lump sum.

Thanks for the response, are the Simple Interest figures quoted by LTSB correct?

lostcount

di3004 wrote: »

Hi there

Was this confirmed as the final response?
If not then write to them again and if you've not mentioned about the pre-ticked boxes then tell them so, ask them to reconsider, but otherwise yes complain to the FOS.

Did they actually enclose details of the FOS/the leaflet?

Yes they did add the FOS leaflet and told me not to corresponed with them again.

cinders13

started claim at beginning of june with mbna. sent off letter but only had account number, no other info. they wrote back acknowledging receipt of my letter and said i would hear within 28 days. they then wrote again saying it was taking longer and they would write by 2nd august, then just last week another letter saying it would take another 21 days and enclosed details of ombudsman if i didn't want to wait, then letter arrived yesterday saying they would be sending a cheque for £3721 within 28 days. cannot believe it!! thanks to everyone who guided me!!

di3004

cinders13 wrote: »

started claim at beginning of june with mbna. sent off letter but only had account number, no other info. they wrote back acknowledging receipt of my letter and said i would hear within 28 days. they then wrote again saying it was taking longer and they would write by 2nd august, then just last week another letter saying it would take another 21 days and enclosed details of ombudsman if i didn't want to wait, then letter arrived yesterday saying they would be sending a cheque for £3721 within 28 days. cannot believe it!! thanks to everyone who guided me!!

Well done Cinders!:T

Congratulations!:beer:

waterbaby2

Someone was looking for an email address for the CEO of Capital One ? (Can't remember who). I found this address somewhere on the forums - I've no idea if it's right/up to date, but I emailed a few days ago and it hasn't 'bounced back'.

[EMAIL="rich.fairbank@capitalone.com"]rich.fairbank@capitalone.com[/EMAIL]

Good luck!

offcumden

Lisa9982 wrote: »

There is no option on the declaration that you have to send back that tells them what you want them to do with it - its all a little confusing. First of all in the main letter it says something about refunding you, less any debt you have with the group...... but then on the declaration it says the money will be paid by cheque / to your current account??

Do some companies automatically take whatever refund you get off of the balance of your loan? Are they legally allowed to do this?

Surely any PPI refund shouldn't affect your loan so any refund should come directly to you and you carry on paying the loan as per your terms currently set up?

Only reason I ask is that my PPI refund will cover my credit card balance fully so ideally I want them to give me the cash in my account so I can pay that off completely and just carry on paying the loan till the agreed end date.

Then thats your option cross out cheque and circle to current account

offcumden

waterbaby2 wrote: »

Someone was looking for an email address for the CEO of Capital One ? (Can't remember who). I found this address somewhere on the forums - I've no idea if it's right/up to date, but I emailed a few days ago and it hasn't 'bounced back'.

[EMAIL="rich.fairbank@capitalone.com"]rich.fairbank@capitalone.com[/EMAIL]

Good luck!

Thats the one Good Luck:money:

spurs1970

Received phone call from loans.co.uk on friday claim upheld £10,655. breakdown being sent this week.
RBS - claim upheld £2666. started claim in feb.
Cahoot - claim upheld - £1765. only took 2 weeks just waiting for payment.
MBNA - claim upheld £3765.00 stated chq would take upto 6 weeks received within 2 weeks.
Just thought I would share this with you all. At least we can have a nice holiday now!

IANC

spurs1970 wrote: »

Received phone call from loans.co.uk on friday claim upheld £10,655. breakdown being sent this week.
RBS - claim upheld £2666. started claim in feb.
Cahoot - claim upheld - £1765. only took 2 weeks just waiting for payment.
MBNA - claim upheld £3765.00 stated chq would take upto 6 weeks received within 2 weeks.
Just thought I would share this with you all. At least we can have a nice holiday now!

Excellent :j:beer:

I'd be ineterested to know the deatils of the loans.co.uk one. Ie loan amount, ppi amount, term and when the loan started/finished.

Must have been a decent sized loan I would imagine, either that or an old one.