PPI Reclaiming successes and failures

lostcount

tifosi wrote: »

MBNA are most definitely NOT covered by the timeline extension -

:mad:

This only covers Barclays/RBS/HSBC and Lloyds (plus their associated companies such as NatWest, HFC, etc)

Get on to them, give them hell and ask why they are not meeting the required 8 week timeline

If you want ammo, search this thread - there are plenty of people being settled by MBNA well inside the 8 week line

:cool:

Thanks tifosi for the info.

IANC

Derwent wrote: »

The fact that you were successful gives me hope that I will be too. Did they refund your actual interest paid or apply a newly calculated interest on your premiums on a % per day basis ?

My case was a bit different.

I only paid 9 payments of PPI and then closed the card.

I rang the claims handler and told him that the associated interested was only £20-£30 and he said "well how about we give you the £30 then", so I accepeted, because I calculated it as if all of the payments were made on day one and sat there for 9 months, rather than the first payment for 9 months, the next for 8 months and so on.

Try calling this guy

Ray Grant (Senior Regulated Sales Complaints Manager )

02380 723611

He was very helpful to me.

Derwent

IANC wrote: »

Try calling this guy

Ray Grant (Senior Regulated Sales Complaints Manager )

02380 723611

He was very helpful to me.

Yes, he's the guy I'm dealing with. He is actually a decent bloke and has acknowledged the fact that I have a valid point.

Emma2588

thegaffer wrote: »

Hi All,

MBNA would appear to be paying out a lot of claims (1 paid out and awaiting the outcome of another) However reading through the threads Ive not seen many Lloydstsb claism for credit cards ? Im at week 12 with my claim (4 weeks left !) but wondered if anyone had been successful with Lloydsat all ?

Hi

My claim went in with Lloyds on the 29th October 2010 and I'm still waiting for a final response. :mad:

Scotty1.7

tifosi wrote: »

MBNA are most definitely NOT covered by the timeline extension -

:mad:

This only covers Barclays/RBS/HSBC and Lloyds (plus their associated companies such as NatWest, HFC, etc)

Get on to them, give them hell and ask why they are not meeting the required 8 week timeline

If you want ammo, search this thread - there are plenty of people being settled by MBNA well inside the 8 week line

:cool:

Co-op Bank are still claiming ther are invloved in this and have sent letters to all effected customers

Even the staff seem to have been told that they are invloved but can't provide details to confirm if this is the case

Still no response from the FSA about this either. email was sent last friday.

Getting very worried they are pulling a fast one on this with there 'members; as they describe us all.

Has anyone got a concrete answer from them on how they thionk they are involved?

Scotty1.7

FSA/PN/049/2011
13 June 2011
The Financial Services Authority (FSA) today agreed to temporary arrangements for Barclays, Lloyds Banking Group and RBS to handle Payment Protection Insurance (PPI) complaints. The arrangements extend the time periods the firms have to deal with their backlog of stayed PPI complaints and the high volume of new complaints on PPI. These arrangements have been put in place to ensure that the firms are able to handle the PPI complaints properly.

Under FSA rules PPI complaints have to be responded to within eight weeks. The extension agrees a timeframe for the firms to deal with the claims that have been put on hold and also agrees additional time for the firms to deal with PPI complaints received since the end of their involvement in the judicial review:

• PPI complaints still with the firm but put on hold during the judicial review will receive a decision by the end of August;
• PPI complaints received after the conclusion of judicial review but on or before the 31 August will be responded to within 16 weeks; and
• PPI complaints received on or after 1 September and before 31 December 2011 will be responded to within 12 weeks.

Strict conditions have been imposed on the temporary time extensions; the firms with the temporary time extension will have to:

• keep PPI complainants and their customers fully informed; and
• provide the FSA with regular reports on compliance.

The FSA expects all PPI complaints handling to return to the requisite eight-week standard by 1 January 2012 at the latest.
This arrangement only applies to the three named firms. All other PPI complaints are unaffected.

Seems the Co-op are trying to be very crafty and jump onboard with this

http://www.co-operativebank.co.uk/cfscombi/pdf/bank/PPI_waiver.pdf

They have this on there site????

julieprit2

tifosi wrote: »

Unfortunately the banks appear to be a law unto themselves in this matter, they vary greatly but I'm afraid it is entirely possible you could be made to wait 16 weeks to receive a rejection

Though of course you would still be able to place the complaint with the FOS if that did happend

Fingers crossed for a good outcome!

:cool:

if you had sent a letter off believing you had been missold PPI but were not really 100% sure it had been applied to your account as no documents, do you think they would make you wait the 16 weeks to tell you you had no PPI or would they just write to you straight saying you didn't have it - does this make sense :rotfl:

lostcount

amersall wrote: »

MBNA do not have the extention,but under normal claiming rules without the jr, if a bank asks for more time you either give it to them or take it to FOS,MBNA are doing nothing wrong by requesting more time,if you are unhappy about this,then go to FOS but i think you would be better off giving MBNA the extra time,as FOS could be a lot longer than you would have to wait with MBNA.
Fingers crossed you hear something soon x.

:j:j:j:j:jWell done on the Egg one :beer:

Thanks amersall 21 days is not to long.

scottishmum_2

After another phone conversation with Bank of Scotland I am even more frustrated! :mad:

There is just under 2 weeks to go before the 16 weeks is up and still nothing, I just keep getting told it is at the review managers etc!!!

mrs_boop

WELL DONE TO EVERYONE WHO HAS RECLAIMED PPI.

Your stories have spurned me on to have a go myself.

I am going to send the first letter off asking for my agreement and terms and conditions.

should be a millionaire by the time i have finished been a silly girl in my youth and now i'm paying for it.

keep up the good work everyone, I will probably need your help in the next couple of months.

thanks in advance
mrsboop