PPI Reclaiming successes and failures

di3004

ellmae wrote: »

Hi does anyone have the addresses for ppi compaints for both Lloyds tsb and southern percific personal loans limited
thank you

Hiya

Lloyds TSB - if you directly on their website, all details of reclaiming, the questionnaire and address are all there.;)
http://www.lloydstsb.com/payment_protection_insurance_complaints.asp

Will have to check the other company out, but if you ring the financial ombudsman service in working hours, they should hold all the address details as well. x

Right, just checked on the FSA register and in regards of Southern Pacific, found this address here.

St. Jons Place
Easton Street
High Wycombe
Buckinghamshire
HP11 2WX

Riggsy1367

The_Marksman wrote: »

MASSIVE THANK YOU;)

Di, Amersall & all who have helped me on my way!

What were you reclaiming: Loan from 2002
Who was the provider: Egg
How much did you get back: £4632.94
Did you get it back after a letter or did you go to the Financial Ombudsman: filled in the consumer compliant questionnaire & took all your good advice

And then write your brief reclaim tale



sent off my questionnaire on 6th May, got a letter from egg stating they had my questionnaire for 4 weeks 25th May, then got a we need more time on the 23rd June, then a cheque for the above in the post today! Result :j

All the very best to everyone with your progessions

Brilliant news, well done! Sorry my congrats are late but I've been in Beirut all week!

Here's hoping for some similar good news...and soon!
:T:T:T:T

Miranda7

One down, three to go!

Just got a cheque from Egg for over £6,700 for the last loan I had with them, paid off in 2006.

I complained in Feb about two loans I had with them, and the second, which they've paid out on, was a top-up from the first in 2003, so I'm expecting another cheque soooooon.

Then with my husband's two from Lloyds we should be doing ok!

di3004

Miranda7 wrote: »

One down, three to go!

Just got a cheque from Egg for over £6,700 for the last loan I had with them, paid off in 2006.

I complained in Feb about two loans I had with them, and the second, which they've paid out on, was a top-up from the first in 2003, so I'm expecting another cheque soooooon.

Then with my husband's two from Lloyds we should be doing ok!

Well done Miranda :T:j Congratulations!:beer:

smitchy73

amersall wrote: »

Try to keep positive with this, i know it is hard but it will not get you or your sis any further forward by thinking about this, when this is all sorted (and it will be!!) you will wonder why you allowed your selves to get so het up about this.
I am not demeening what is happening to you both,but i feel your healths are more important than any "financial institution" and you need to step back and take a deep breath and put this in perspective before one or both of you are taken really ill with the stress of this, everyone on here is on your side 100% so if you want a rant to get it off your chest :eek::eek: then come on here and do just that :D:D
Please dont let this take over to the detriment of both of your sanity :(:(:( at the end of the day, you have to remember that you are dealing with "ruthless people" and no amount of talking or letter writing will make them bend,or move any faster.

I am with you all the way with this and i would hate to see this taking over your lives,be strong,take a deep breath and let this come to fruition at the pace that it will,give your sis our best from this site :A and keep your pecker up xxxxxxxxxx

With reference to phoning and asking about reducing the payment before your win,then do not do this,this will cause arrears on the account and extra interest,this will take up a % of the win,so please do not do this.

I hope it is not too long before you post with a win :j:j:j
And do as Di says and email your mp and tell him about this situation and how your sis was spoken too on the phone by the
"jumped up person".
xxxx.

I agree with Amersall and Di. Time to get some more help, contact your local MP and or if Scotland your MSP. I'm sure a letter from them will more than kick their backsides into shape as well. The FSa is also a good point of contact too, I'm pretty sure their handbook gives direction in regards to this, unfortunately GE and others are still regarding this.

Read this part of the FSA new guidance in regards to redress.

[FONT=TimesNewRoman,Bold]

3.7 Approach to redress

[/FONT]

General approach to redress: all contract types
3.7.1 E Where the [FONT=TimesNewRoman,Italic]firm [/FONT]concludes in accordance with [FONT=TimesNewRoman,Italic]DISP [/FONT]App 3.6 that the complainant
would still have bought the [FONT=TimesNewRoman,Italic]payment protection contract [/FONT]he bought, no redress
will be due to the complainant in respect of the identified breach or failing,
subject to [FONT=TimesNewRoman,Italic]DISP [/FONT]App 3.7.6E.
3.7.2 E Where the [FONT=TimesNewRoman,Italic]firm [/FONT]concludes that the complainant would not have bought the

[FONT=TimesNewRoman,Italic]

payment protection contract [/FONT]he bought[FONT=TimesNewRoman,Italic], [/FONT]and the [FONT=TimesNewRoman,Italic]firm [/FONT]is not using the alternative
approach to redress (set out in [FONT=TimesNewRoman,Italic]DISP [/FONT]App 3.7.7E to 3.7.15E) or other appropriate
redress (see [FONT=TimesNewRoman,Italic]DISP [/FONT]App 3.8), the [FONT=TimesNewRoman,Italic]firm [/FONT]should, as far as practicable, put the
complainant in the position he would have been if he had not bought any

[FONT=TimesNewRoman,Italic]

payment protection contract[/FONT].
3.7.3 E In such cases the [FONT=TimesNewRoman,Italic]firm [/FONT]should pay to the complainant a sum equal to the total
amount paid by the complainant in respect of the [FONT=TimesNewRoman,Italic]payment protection contract

[/FONT]

including historic interest where relevant (plus simple interest on that amount).
If the complainant has received any rebate, for example if the [FONT=TimesNewRoman,Italic]customer [/FONT]cancelled
a single premium [FONT=TimesNewRoman,Italic]payment protection contract [/FONT]before it ran full term and
received a refund, the [FONT=TimesNewRoman,Italic]firm [/FONT]may deduct the value of this rebate from the amount
otherwise payable to the complainant.
3.7.4 E Additionally, where a single premium was added to a loan:
(1) for live [FONT=TimesNewRoman,Italic]policies[/FONT]:
(a) subject to [FONT=TimesNewRoman,Italic]DISP [/FONT]App 3.7.5E, where there remains an outstanding
loan balance, the [FONT=TimesNewRoman,Italic]firm s[/FONT]hould, where possible, arrange for the loan
to be restructured (without charge to the complainant but using any
applicable cancellation value) with the effect of:
(i) removing amounts relating to the [FONT=TimesNewRoman,Italic]payment protection
contract [/FONT](including any interest and charges); and
(ii) ensuring the number and amounts of any future repayments
(including any interest and charges) are the same as would
have applied if the complainant had taken the loan without
the [FONT=TimesNewRoman,Italic]payment protection contract[/FONT]; or
(b) where the [FONT=TimesNewRoman,Italic]firm [/FONT]is not able to arrange for the loan to be restructured
(e.g. because the loan is provided by a separate [FONT=TimesNewRoman,Italic]firm[/FONT]), it should pay
the complainant an amount equal to the difference between the
actual loan balance and what the loan balance would have been if
the [FONT=TimesNewRoman,Italic]payment protection contract [/FONT](including any interest and

[FONT=TimesNewRoman,Bold][FONT=TimesNewRoman,Bold]

FSA 2010/36

[/FONT][/FONT]

Page 11 of 14

charges) had not been added, deducting the current cancellation
value. The [FONT=TimesNewRoman,Italic]firm [/FONT]should offer to pay any charges incurred if the

complainant uses this amount to reduce his loan balance;

You can email your MP at any time, tell them the whole story, and I'm sure you'll hear back from them very soon. You could always check to see when their next constiuency surgery is.

As the others have said we're all here to help and listen to when you want to rant about it.

sophosh

Hi folks

My other half managed to successfully do a PPI claim with Egg for a loan back in 2004. We sent the questionnaire off end of April, got an acknowledgement etc, chased after 8 weeks, got a we need more time letter just under 2 weeks ago and a settlement cheque today for £5254.85 which includes 8% interest

We are thrilled to bits with this. Thanks very much Martin's MSE!! We managed to claim back PPI with an HSBC loan back in 2009 and got just over £6000 back with that one.

Now we await Lloyds TSB but apparently we have to wait until end of August now for that one. Will post news from that when we get it...

Miranda7

One thing that confuses me about the accompanying letter for my cheque. The third par says: "Please be aware that this letter is for information purposes onely. As you have made a previous successful claim on your policy which is greater than the total refund due amount, in line with FSA guidelines no further redress is payable."

It makes no sense to me! I never claimed on the policy as I didn't know it existed?

Alisonj11

I read through the advice on this site regarding reclaiming PPI and felt I had a good case. On submitting an internet based loan application I was contacted by phone to be asked why I hadn't applied for PPI, what funds did I have in place to cover my loan should I lose my job or be long term sick and was then told I could only have the loan if I took out PPI. My claim was on the basis I didn't need or want the PPI and was not advised I could source this protection myself. I completed the form from this site and NRAM have upheld my case and are refunding all premiums totalling £1052 + interest of £222. A brilliant result. Thanks:j

becksy0168

jo-urney wrote: »

hi, could i please ask how long it took them to send you out a claim form? i put in an initial enquiry on their website on 27th june and was told they were now dealing with backlogs from enquiries at the beginning of june so there may be a wait for mine to be assessed. i havent received anything from them yet. i heard from a different member on here that it took about a week for them to send a claim form for him after initial enquiry - i guess this was before the backlog!

thanks.

hi, i didnt apply for the claims form from fscs they just sent it out to me automatically, thats why i'm not sure if i have a claim or not because i havent applied for it, or are they sending the claims forms out to people who they know have got a case???:)

ginger5092

Hi Kuffs

Send the whole bloody lot to the FOS as Di says
How absolute dare they talk to your sister like that.
Remember they are all back tracking now like cornered rats,shame on them all

Listen and do as the people on this site advise you to and these morons will be sorted out

Keep us informed