PPI Reclaiming successes and failures

Emmamr

I claimed on 2 loans that I had with Lloyds and received the letter saying I had been successful in my claim on both loans on 29th July. So I sent both acceptance slips in the same envelope recorded deliver. I chased them up last week as had heard nothing and today got 2 letters - one with the calculation for one loan and one saying sorry but we don't have the acceptance slip for the other.
I am furious after phoning their Customer Service Team where the rudest man ate down the phone at me and said 'we have lost it' and 'you need to send a new one in' even though that will delay the whole process by weeks! He wouldn't even see if it had been scanned on with the other acceptance letter in error.
He was going on about how they had had staff doing overtime scanning letters - as if I cared! I work in a call centre and the least you can do is your job ie to deal with the complaints and concerns of the person on the other end of the phone -not chew down it at them
I am so, so angry. I am away to write another snotty complaint email.
Grrrrrr, lol
Emmax

di3004

Emmamr wrote: »

I claimed on 2 loans that I had with Lloyds and received the letter saying I had been successful in my claim on both loans on 29th July. So I sent both acceptance slips in the same envelope recorded deliver. I chased them up last week as had heard nothing and today got 2 letters - one with the calculation for one loan and one saying sorry but we don't have the acceptance slip for the other.
I am furious after phoning their Customer Service Team where the rudest man ate down the phone at me and said 'we have lost it' and 'you need to send a new one in' even though that will delay the whole process by weeks! He wouldn't even see if it had been scanned on with the other acceptance letter in error.
He was going on about how they had had staff doing overtime scanning letters - as if I cared! I work in a call centre and the least you can do is your job ie to deal with the complaints and concerns of the person on the other end of the phone -not chew down it at them
I am so, so angry. I am away to write another snotty complaint email.
Grrrrrr, lol
Emmax

Hi Emma

How frustrating for you!!!:mad:

I would ask them to compensate for distress on this - its down to them and not you, and also write a letter or email Lloyds TSB Chief Executive officer (CEO) to put him in the picture too.....

[EMAIL="customer.care.insurance@lloydstsb.co.uk"]customer.care.insurance@lloydstsb.co.uk[/EMAIL]

Remember if emailing them to give the claim number details, good luck with this.;)

But well done on your success anyway!:beer:

sue3156

Hi all after reading about all the success stories here i decided to see if i could reclaim my PPI back from HFC bank, i was a bit uncertain if i would be successful as i had made a claim on it back in january 2005 but thought nothing ventured, nothing gained, well im pleased to say that today i hv received a letter from them stating that as a good will gesture they will pay back all my PPI less the amount that i had received for my claim, a total of over £1000 also including 8% interest, am now looking at other loans etc that i have had with different companies. just one question if someone could answer it for me, is there any time limit as to how far back you can claim.

Am so pleased that i found this site, thanks to everyone that posted on here couldnt hv done it without your help. :j

di3004

sue3156 wrote: »

Hi all after reading about all the success stories here i decided to see if i could reclaim my PPI back from HFC bank, i was a bit uncertain if i would be successful as i had made a claim on it back in january 2005 but thought nothing ventured, nothing gained, well im pleased to say that today i hv received a letter from them stating that as a good will gesture they will pay back all my PPI less the amount that i had received for my claim, a total of over £1000 also including 8% interest, am now looking at other loans etc that i have had with different companies. just one question if someone could answer it for me, is there any time limit as to how far back you can claim.

Am so pleased that i found this site, thanks to everyone that posted on here couldnt hv done it without your help. :j

Hi and welcome

That is fab, :T well done to you and Congratulations!:beer:

theflowerpotman

Emmamr wrote: »

I claimed on 2 loans that I had with Lloyds and received the letter saying I had been successful in my claim on both loans on 29th July. So I sent both acceptance slips in the same envelope recorded deliver. I chased them up last week as had heard nothing and today got 2 letters - one with the calculation for one loan and one saying sorry but we don't have the acceptance slip for the other.
I am furious after phoning their Customer Service Team where the rudest man ate down the phone at me and said 'we have lost it' and 'you need to send a new one in' even though that will delay the whole process by weeks! He wouldn't even see if it had been scanned on with the other acceptance letter in error.
He was going on about how they had had staff doing overtime scanning letters - as if I cared! I work in a call centre and the least you can do is your job ie to deal with the complaints and concerns of the person on the other end of the phone -not chew down it at them
I am so, so angry. I am away to write another snotty complaint email.
Grrrrrr, lol
Emmax

I share your frustration Emma. I sent off two acceptance slips to Lloyds several weeks ago. Ten days ago I got one text saying my loan was being processed, (Probably should have been two texts?) but nothing since. Looks like they are trying exactly the same on me as they did with you. Good luck and please let all know how you get on. I especially liked Di's suggestion advising compensation for distress!!

John

Seb2000

What were you reclaiming: PPI Payment Protection Insurance
Who was the provider: Alliance and Leicester
How much did you get back: £2264.40
Did you get it back after a letter or did you go to the Financial Ombudsman: 1st Letter including questionaire

Go for it guys!

tophies

tophies wrote: »

3 more cheques today for 3 seperate business loans that I had with Barclays totalling £5601.91 which gives me a grand total of £15400.43 sucessfully claimed back so far. 3 have been refused though due to time scales being too long and no original paperwork but ho hum i was taking a long shot they were from 1992,93 and 94

Another cheque in the post today for £2023.67 from Barclays...Grand total £17424.10 I cant say thankyou enough to Moneysavingexpert and Martin Lewis for this site and giving me the where with all and the information to claim this money back..thankyou thankyou thankyou:T:T:beer:

di3004

Seb2000 wrote: »

What were you reclaiming: PPI Payment Protection Insurance
Who was the provider: Alliance and Leicester
How much did you get back: £2264.40
Did you get it back after a letter or did you go to the Financial Ombudsman: 1st Letter including questionaire

Go for it guys!

Hi and welcome.

That is wonderful news, well done and Congratulations!:T:beer::j

di3004

tophies wrote: »

Another cheque in the post today for £2023.67 from Barclays...Grand total £17424.10 I cant say thankyou enough to Moneysavingexpert and Martin Lewis for this site and giving me the where with all and the information to claim this money back..thankyou thankyou thankyou:T:T:beer:

WOW, what a lotta money, :T:T well done and Congratulations!:j:beer::j

tophies

sue3156 wrote: »

Hi all after reading about all the success stories here i decided to see if i could reclaim my PPI back from HFC bank, i was a bit uncertain if i would be successful as i had made a claim on it back in january 2005 but thought nothing ventured, nothing gained, well im pleased to say that today i hv received a letter from them stating that as a good will gesture they will pay back all my PPI less the amount that i had received for my claim, a total of over £1000 also including 8% interest, am now looking at other loans etc that i have had with different companies. just one question if someone could answer it for me, is there any time limit as to how far back you can claim.

Am so pleased that i found this site, thanks to everyone that posted on here couldnt hv done it without your help. :j

Hi Sue3165

I have made successful claims as far back as 1992 with Barclay card and as far back as 2000 with Barclays Bank so far without original paperwork, so i would say there is no harm in writing a letter claiming back any PPI, the cost of a stamp and a little of your time may pay dividends....:D