PPI Reclaiming successes and failures

di3004

theflowerpotman wrote: »

Congratulations Gill and to all who succeed!

I am having an interesting time with Barclays at the moment, and would be grateful for any suggestions for next move. In brief, wrote using free forms in mid July reclaiming credit card PPI. They replied very quickly (17th July) cancelling PPI and said we would hear from them soon. Another letter 9th August saying cannot provide full rsponse at present. Then the great line "I remain committed to resolving this as quickly as possible and I will contact you again by 7th September 2010". Thank goodness they were acting as quickly as possible...needless to say, I have heard nothing. What do I do now?

Many thanks for any comments

Hi there

You have 2 choices really, you could complain to the FOS, or just give them a few days longer before doing this, say another week the latest. Because you can never guarantee of them giving a decision on the time stated as annoying as it is I know.

And there is also an email contact of the Chief Executive officer (ICO), it may help to email him to let him know that your not happy and still waiting to hear of a decision etc.
[EMAIL="john.varley@barclays.com"]john.varley@barclays.com[/EMAIL]

Good luck with this, please keep us posted, cheers.:);)

maxdp

theflowerpotman wrote: »

Congratulations Gill and to all who succeed!

I am having an interesting time with Barclays at the moment, and would be grateful for any suggestions for next move. In brief, wrote using free forms in mid July reclaiming credit card PPI. They replied very quickly (17th July) cancelling PPI and said we would hear from them soon. Another letter 9th August saying cannot provide full rsponse at present. Then the great line "I remain committed to resolving this as quickly as possible and I will contact you again by 7th September 2010". Thank goodness they were acting as quickly as possible...needless to say, I have heard nothing. What do I do now?

Many thanks for any comments

Hi There

They have 8 weeks to reply to the letter. If they do not respond in that time then write another letter give them one week to respond and inform them that you will then go to the FOS.

If you could settle it straight with Barclays then that would be better as it can take a while for FOS to sort it out.

Good Luck

theflowerpotman

di3004 wrote: »

Hi there

You have 2 choices really, you could complain to the FOS, or just give them a few days longer before doing this, say another week the latest. Because you can never guarantee of them giving a decision on the time stated as annoying as it is I know.

And there is also an email contact of the Chief Executive officer (ICO), it may help to email him to let him know that your not happy and still waiting to hear of a decision etc.
[EMAIL="john.varley@barclays.com"]john.varley@barclays.com[/EMAIL]

Good luck with this, please keep us posted, cheers.:);)

Thanks Di...I think I will use both bits of your advice. Namely, wait a couple of days (not a week!) and then email the CEO.

Of course I will keep all posted as to the outcome.

John

di3004

theflowerpotman wrote: »

Thanks Di...I think I will use both bits of your advice. Namely, wait a couple of days (not a week!) and then email the CEO.

Of course I will keep all posted as to the outcome.

John

Your very welcome John, please keep us posted.;)

theflowerpotman

maxdp wrote: »

Hi There

They have 8 weeks to reply to the letter. If they do not respond in that time then write another letter give them one week to respond and inform them that you will then go to the FOS.

If you could settle it straight with Barclays then that would be better as it can take a while for FOS to sort it out.

Good Luck

Thanks maxdp, only just seen your reply. But is it eight weeks from my original submission (around 12th July) or eight weeks from their reply of early August?

John

theflowerpotman

theflowerpotman wrote: »

Thanks maxdp, only just seen your reply. But is it eight weeks from my original submission (around 12th July) or eight weeks from their reply of early August?

John

PS you cannot believe how appropriate your wonderful quote

'Mothers of teenagers know why animals eat their young'

is to me at this moment!!!

estimator

gil8967 wrote: »

Originally Posted by gil8967
What were you reclaiming: Payment Protection Insurance
Who was the provider: Clydesdale Bank
How much did you get back: £8446.00
:money:
:money:
Hi to all,:):):)

Just wanted to let you know that my Payment Protection Insurance was refunded into my account today, plus interest total of £8446. I am so grateful to all on this site who inspired me to do this. :A:T:T A REALLY BIG THANK YOU TO DI who helped me with well, EVERYTHING!!

For all you people wondering if you can do it yourself then just go for it. It is so easy to do and whenever you need help you will always find it on this site. There are lots of wonderful people who know EVERYTHING!!:T:T:T:T

THANK YOU AGAIN,

Gil8967
That is wonderful, :T:j:beer:, some money there, well done to you and Many Congratulations!:beer:

Its my pleasure.:A XXX

Thank You,

This is my second refund, the 1st was PPI with RBS for £1632. I am waiting on the payment for my final PPI which should be paid out just shortly. That will be roughly another £2000. But this was the Big One!! I really can't thank you enough:o:A.:beer: Gill

Congrats firstly!!!!
I am chasing a claim through the same bank and just wondered what the process was for you..I made the claim to the bak in Oct 09, went to FOS after 8 weeks and since then the bank have just not responded to the FOS and I was told last week that it will now go to the Ombudsman for final decision and this could take 3-4 months.......any advise on how long it took and what you did would be great x

catharsis

theflowerpotman wrote: »

Thanks Di...I think I will use both bits of your advice. Namely, wait a couple of days (not a week!) and then email the CEO.

Of course I will keep all posted as to the outcome.

John

Barclays are slower on average and they have a very annoying tendency of sending out their own questionnaire which simply repeats the info in the FOS questionnaire.
They claim not to have records beyond 6 yrs, but will accept if you provide it. Their method of calculation of refunds also does not follow FSA policy.
Say you provide evidence that you have had a card since 2000 but can only provide statements for a number of these months - they will calculate the average across the entire period, even though the balance of the card probably increases. If they do this, fight them. LTSB has a fairer approach which for missing data beyond 6 years will take the average of the nearest statement before and after the missing statement(s). This can result in several hundred pounds difference.
Good luck

The_Honnaill

The_Honnaill wrote: »

After 2 years with teh Ombudsman and various rejection and appeals Loans.co.uk now owe me a tidy sum. They have 12 weeks to pay, knowing them it will take them that long to pay.

As predicted Loans.co.uk have until next Friday, the 17th, to pay but received a letter yesterday saying it will take another 2-3 weeks to calculate the refund. After three years of having no money due to this I'm a but angry that they can't even meet the deadlines set by the Ombudsman. 12 weeks is ample time to have sorted this out!! Is there any way I can speed this process up?:mad:

di3004

The_Honnaill wrote: »

As predicted Loans.co.uk have until next Friday, the 17th, to pay but received a letter yesterday saying it will take another 2-3 weeks to calculate the refund. After three years of having no money due to this I'm a but angry that they can't even meet the deadlines set by the Ombudsman. 12 weeks is ample time to have sorted this out!! Is there any way I can speed this process up?:mad:

Do you know who the chief executive officer is? (CEO), it may be worth contacting him or or with an email or a hard copy letter.

If you send by letter just address it to the CEO/Manager of Loans.co.uk/
Maybe have a word with the fos first and see if your able to do this.
Good luck.;)