MSE News: Major price hikes coming for TalkTalk broadband, TV & home phone customers

pmduk

Have these emails already been sent? I've not received one yet.

Ian011

jamesg123 wrote: »

... offered me a deal £2.50 per month for 12 months (18month contract) for my broadband + eve/weekend calls. (line rental extra, I pay 12 months upfront)

They will soon recover the difference whenever you phone 01, 02 or 03 numbers at 11p per minute plus 16p connection fee per call for calls made on weekdays in the daytime or early evening. It takes only about 40 minutes of calls per month for a deal with anytime inclusive calls to be better value for money. When you have an anytime call plan you can make as many calls as you like, to 01, 02 and 03 numbers, at any time of the day or night, without incurring any additional charges.

oliverbrown

TalkTalk's Anytime Calls also includes calls made to mobiles, which is unusual.

Ian011

oliverbrown wrote: »

TalkTalk's Anytime Calls also includes calls made to mobiles, which is unusual.

In the 1990s, the Mobile Termination Rate was 40p per minute or more. Even mobile phone contracts didn't include calls to other mobile networks.

As the rate fell, mobile contracts started to include calls to other mobile networks. By 2009, the MTR had dropped to about 4p per minute. Ofcom intervened in the market to force further annual reductions. As the rate fell further, the number of inclusive minute dramatically increased.

The current MTR, since 1 April 2014, is 0.84p per minute. This rate applies only to the major mobile networks. Others are supposed to charge 'fair and reasonable rates'. Not all have done so. Some mobile numbers are used by various instant-access international dial-through services or by various other automated and interactive services. Some of these have termination fees as high as 15p per minute. The high termination fee funds the service. Some smaller mobile networks keep their outgoing call prices down by charging high MTR. The service is disproportionately subsidised from revenue raised by incoming calls. This is why some "mobile numbers" are excluded from inclusive allowances.

From 1 May 2015, the new rate is 0.68p per minute and it will apply to all mobile providers using numbers starting 071 to 075 and 077 to 079, except for those in Jersey, Guernsey and Isle of Man. They each have their own regulator and do not fall under Ofcom regulation.

The result of this change should be a much shorter list of prefixes that do not count towards inclusive allowances. Genuine mobile providers will need to comply with the 0.68p per minute rate. The various "value added non-mobile services" will need to move to an appropriate 087 or 09 number where they can properly declare their Service Charge.

The projected rate for the MTR from April 2017 onwards is 0.51p per minute. This is slightly less than the current termination rate for calls to 03 numbers. By then, inclusive calls to mobiles from landlines should be commonplace. For further comparison, the current termination rate for calls to 01 and 02 numbers is around 0.21p per minute.

pvr

Hi, I am unclear who will be affected by the scrapping of free local calls. I am on a current package - Essentials TV (with fibre). I have been with TalkTalk for years and I have free local calls carried over from a previous package. Will I lose the the free local calls?

oliverbrown

pvr wrote: »

Hi, I am unclear who will be affected by the scrapping of free local calls. I am on a current package - Essentials TV (with fibre). I have been with TalkTalk for years and I have free local calls carried over from a previous package. Will I lose the the free local calls?

Yes, you will lose free local calls if you do not have a call plan. You will need to get a call plan which includes free calls (e.g. anytime call plan). Essentials TV includes evening and weekend calls already.

http://sales.talktalk.co.uk/pricing/info/pricing-notification

"From 1st July, TalkTalk will stop providing a service called "Free local calls". These changes won't impact evening and weekend or/and Anytime call plans."

pvr

oliverbrown wrote: »

Yes, you will lose free local calls if you do not have a call plan. You will need to get a call plan which includes free calls (e.g. anytime call plan). Essentials TV includes evening and weekend calls already.

http://sales.talktalk.co.uk/pricing/info/pricing-notification

"From 1st July, TalkTalk will stop providing a service called "Free local calls". These changes won't impact evening and weekend or/and Anytime call plans."

Sorry I forgot to say Essentials TV comes with (and I have) evening & weekend calls to UK landlines. Will I lose free local calls Mon-Fri daytime?

oliverbrown

pvr wrote: »

Sorry I forgot to say Essentials TV comes with (and I have) evening & weekend calls to UK landlines. Will I lose free local calls Mon-Fri daytime?

Yes. You'd need to purchase anytime calls for that from 1st July 2015.

lowmiles

Anyone else get an email with another price rise. This is the third in 2 years for me. How can they just change their prices whenever they want? If I complain will ī get anywhere? May have to change my provider I guess

JJ_Egan

No restriction on prices its always subject to the market and costs .To many ISPs have been selling to cheap .

Ask for MAC code see if they come back with an offer .