MSE News: Major price hikes coming for TalkTalk broadband, TV & home phone customers

gmkforum

Talk Talk just talk talk. They miss-sold us a deal 12 months ago, forced us onot another package, now pushing us out of the 18mts contract. We did everything right, doublechecked small print with sales rep 4+ times, TT guaranteed deal for 12 +6 mths and if we broke contract, we'd have to pay the full 18 months. having credited our account to make up difference intially, they are now hiking up prices again and saying we can leave. so, it seems whilst Talk Talk can legally break/change contracts with customers, customers cannot do the same. If customer is unprofitable, they can be forced into bad contracts until htey are foirced to leave. Discriminatin? Unjust? Possibly. The contracts were pushed upon us, with TT saying that these prices rices went across the board. When I check with friends who were with Talk Talk, they said, no, we received no such change of contract. Discrmination? Unjust? Possibly.
What can be done?

gmkforum

We were actually told we could leave. When we asked about cheaper deals a rep said, sure we have cheaper deals we can offer you. However, can Talk Talk be trusted? I ask this because it appears that they can legally change packages/deals so long as they give you good notice (a month or so)? we have been with them for ages and when we needed addition of internet to the package, we tood got a good deal. Too good it now appears, as it was miss-sold, afterwhich we've been struggling with them to honour their deal. So the thing is, does it really matter what you sign up for when it appears they can legally change the deals at any time? What then is a 'contract'? How ca nyou be sure you will get what they have assured you that you have bought? and this could apply to any telecomms compnay I suppose, it's just that we are experienceing this with Talk Talk