EXPIRED £10 to spend at Tesco for £5 MightyDeals

SeduLOUs

If they just admitted from the outset what went wrong they might have gotten away with it.

If that first email had explained they'd been massively overwhelmed with orders and it was impossible to fulfil them all, then apologised profusely and explained that the sheer number of refunds means that it is going to take some time, possibly even weeks, and that they are really really sorry but will ensure that everybody gets their money back plus some store credit as an apology, then I'd still have been annoyed but much more forgiving.

Instead, they chose to accuse people of lying, then made empty promises of quick refunds through generic emails whilst ignoring everyone. It was only ever going to result in tears, and the bad publicity is absolutely justified.

It's by far the worst example of bad customer service that I've ever seen, and I will be telling anyone who will listen to avoid them like the plague.

hippychicky

Cash flow problems over ? ..until the next time!

JAG

hippychicky wrote: »

Cash flow problems over ? ..until the next time!

The latest Annual Accounts submitted to Companies House for the year up to 31/12/2013 reported 'cash at bank' of £1,186.

miketaff1408

if you wish to check that your refund has now been paid or to check the status if it is still in process please contact either:

Caroline.jones@worldpay.com
or
Russell.green@worldpay.com

NO!!!!!

I paid my money to MightyDeals, therefore my contract is with MightyDeals. So if there is any problems with the transaction, whether it be due to MightyDeals or Worldpay, then my redress lies with MIGHTYDEALS.

If I buy something from Tesco, it is faulty and I return it and there is a problem with the processing of the refund, I do not expect to have to chase up VISA or AMEX myself to check where the refund is.

miketaff1408

Unfortunately for many customers this has understandably caused a great deal of anxiety and frustration for them, as well as a great deal of unwarranted bad publicity for Mighty Deals

.

Oh how my heart bleeds for mighty deals.

I had no idea the bad publicity they were receiving was unwarranted.

I think we should cease and desist right now with our actions. Has anyone bothered to think how many feelings we may be hurting at MightyDeals? They may go home from work crying for all we know. I officially feel awful right now.

miketaff1408

We wish to reassure you that we have your best interests at heart and confirm you will get your refund from Worldpay plus £5 Mightycash from us as a small token of the inconvenience you have been subjected to.

YES!!!! what a result.

I don't know about the rest of you, but I am going to put the £5 Mightycash towards the purchase of a[STRIKE] broken then repaired[/STRIKE] refurbished IMAC 27" reduced from £1539 to £998!!! What a bargain!!

Sounds like a plan to me. What could possibly go wrong? :eek:

miketaff1408

Here is a copy of an Email I have sent to Caroline @ Worldpay, as per MightyDeals request.

Hello Caroline,

I have been given your email address by a vile little company called Mighty Deals who have constantly lied since I had the misfortune of purchasing something from them in April. They decided that, along with many others, I had broken their T & C's and they were going to refund me. That was nearly three weeks ago and their communication is appalling. But the upshot of it is that MightyDeals are pinning the blame completely at the door of Worldpay, and have now invited me to contact you to see where the refund is, even though my contract is with MightyDeals and it is their problem to do such things.

Anyway, could you confirm whether these jokers are actually telling the truth for once, or is it more of their lies again?

Thank you,


Mike Thomas

Sent from my iPhone

SeduLOUs

Mike,

I was tempted to send a similar email, but realised that the email addresses given were personal (well, not 'personal', but specifically owned by a person rather than a department), and we have no idea how many people those addresses have been sent out to in the generic email. I don't want to be one of potentially thousands of people now harassing this poor "Caroline".

I bet she's being bombarded both by the people like us who know this isn't WorldPay's problem, as well as the naive people who will be sending all sorts of rants and complaints at her because they now believe that WorldPay are actually the ones to blame for all of this mess.

If Caroline/Russell are real, I certainly don't envy them right now!

miketaff1408

You are right, I am not laying any blame at Worldpays door, I was just curious as to whether they knew anything about this or are they just being done up like a kipper by Mightydeals to gain some breathing space from all of us.

I do not even know how Worldpay will be able to help any individual queries about when they are getting refunds. We have no transaction number to give them. It is just another stalling tactic. Hopefully this will give Worldpay some idea of what sort of immoral company they are dealing with and sever their ties with them.

SeduLOUs

No, I understand what you were trying to do, and was tempted myself to email Caroline/Russell to point out that their email address has been sent to who knows how many people as a blame dodging tactic.

But I decided it unnecessary as I'm sure they'll be getting plenty enough emails as it is.

I highly doubt you can expect a reply to be honest.