EXPIRED £10 to spend at Tesco for £5 MightyDeals

Donsamcla

Just received this email

"Good Morning,

Please accept our sincere apologies that you have not yet received your Tesco Gift Card or have received an invalid Tesco Gift Card.

Your new Gift Card should arrive via email within the next 24 hours. Please remember to check your spam and junk folders as well as your inbox.

We thank you for your custom and hope that you will enjoy shopping with us again.

Many Thanks and Happy Shopping!"

Not going to hold my breath though

SeduLOUs

My ticket has been 'closed' by Liam, so I have re-opened it with the following:

After two weeks of waiting you have now marked my request as closed, and sent me a generic email that you have also sent to many others to tell me that the refund is already in my account.

I can assure you that this is absolutely not the case. My honest review of your disgusting customer service has now been verified on Trustpilot after you reported it for 'compliance issues', and I will now be reporting you to Trading Standards and Watchdog.

I sincerely hope you get shut down for this blatant scam.

Bananababe

Still nothing from mighty deals. Credit card refunded my transaction. Still waiting on mountain of paperwork that is my bank accounts process before they can charge it back.

They want all copies of order and communication. What a long winded process in today's digital age

Funny how we ain't seen the Rep recently ?

POLAR_BILL

POLAR_BILL wrote: »

Just had an e-mail from Liam at customer support. He says My voucher has been manually redeemed and I will receive an e-mail in 24 hours. We shall see. They have had 2 lots of £5. He said the case is deemed solved and closed it.

Another 45 minutes to go and then the 24 hours is up and still no e-mail with a usable voucher!

adamfrankwrites

Just an update. I have reported this incident to my workforce at BBC News. They are interested in investigating Mighty Deals. In the meant time if you can report this to ASA and Watchdog it would further the cause.

Also, I have contacted the CEO of Trust Pilot because my work associates could not believe how badly they are letting this company censor all the valid negative reviews. So we will definitely see something come July. I'll keep everyone in touch.

Funnily enough. I have had a lack of response from TrustPilot who tell me if they dont hear from me within 7 days they will archive the review. This is stalling tactics. Also, I have provided them with damning evidence just like many other people here, and they are still telling me it is not good enough. There is an article being written for BBC News titled "Online Corruption & Lies", which will be putting this to good use if we don't hear anything.

SeduLOUs

adamfrankwrites wrote: »

Also, I have provided them with damning evidence just like many other people here, and they are still telling me it is not good enough.

I sent TrustPilot the following 'evidence':

• The crap "Nearlly there" confirmation email that just said thanks for the purchase, but no invoice as such
• A screenshot of me logged into MightyDeals. Even though it says no dels purchased, if you start the submit ticket process, the deal and the purchase date will show - I screenshotted this
• The email from MightyDeals stating that I had unsubscribed and that a refund would be processed.

My review on Trustpilot was visible again within 3 days of sending these attachments, and my review was a factual account of what had happened with some opinionated comments about what I thought of their non-existant customer service.

aamsal

Just received
Dear customer



We recently wrote to you confirming we had processed your refund however, we explained that our payment gateway provider, Worldpay, may not have executed the transaction due to technical reasons even though we instructed them several weeks ago.



We can confirm that Worldpay advise us that they have now processed your refund or are in the process of completing it.



Unfortunately for many customers this has understandably caused a great deal of anxiety and frustration for them, as well as a great deal of unwarranted bad publicity for Mighty Deals.



We wish to reassure you that we have your best interests at heart and confirm you will get your refund from Worldpay plus £5 Mightycash from us as a small token of the inconvenience you have been subjected to.



If you wish to check that your refund has now been paid or to check the status if it is still in process please contact either:



Caroline.jones@worldpay.com

or

Russell.green@worldpay.com





Kind Regards



Mighty Deals

Sarah7

We wish to reassure you that we have your best interests at heart

They seem to have gone for an unexpected attempt at comedy there!

SeduLOUs

Same email here. Blame someone else and more fobbing off.

The bad publicity is nothing to do with the lack of refund - I could almost forgive the delay if they actually bothered to respond to anyone personally and properly explain what's going on.

It's not WorldPay's fault that MD accused me of unsubscribing from emails when I didn't, and used that lie as a basis to cancel my order.

It's not WorldPay's fault that my factual TrustPilot review was reported for 'compliance' issues.

It's not WorldPay's fault that my ticket was left unassigned for over 2 weeks and then closed without any sort of response whatsoever.

upstaged

SeduLOUs wrote: »

Same email here. Blame someone else and more fobbing off.

The bad publicity is nothing to do with the lack of refund - I could almost forgive the delay if they actually bothered to respond to anyone personally and properly explain what's going on.

It's not WorldPay's fault that MD accused me of unsubscribing from emails when I didn't, and used that lie as a basis to cancel my order.

It's not WorldPay's fault that my factual TrustPilot review was reported for 'compliance' issues.

It's not WorldPay's fault that my ticket was left unassigned for over 2 weeks and then closed without any sort of response whatsoever.

Oh my gosh this sums up so perfectly what I thought on receiving that email. Thank you