SSE broadband feedback

saynotofastway

Rogbrad wrote: »

The router - I'm not happy with it as I can't get anywhere near the same coverage as with the old TT (small, single) router. With FTC one also has a two part system - the Technicolour router and a BT "modem". These two both run quite hot, especially if stacked (the obvious approach) so they obviously consume quite a bit of power, certainly a much less elegant and compact arrangement than TT's, ans poor performance.

The Technicolor router can be used as a modem but for some reason the older routers they supplied were set up this way. You can enter your login details to the technicolor and remove the openreach modem without issue.

Rogbrad

The Technicolor router can be used as a modem but for some reason the older routers they supplied were set up this way. You can enter your login details to the technicolor and remove the openreach modem without issue.

Really appreciate your response - thanks.
I'm unclear how login details will help remove the Openreach modem. I tried using the appropriate user name and password to set up my old (very functional and compact) router but with no joy. I must admit to not understanding this technology though - as far as can deduce FTTC uses VDSL technology and the old router is ADSL. What differentiates these technologies though I haven't discovered yet.

Dottor_Ingravallo

Changed to SSE broadband a few months ago and it's been fine, however there has been a slowdown on the speeds I've been getting.

When I first switched, for a few months I was getting about 25-30 megabit consistently (3 - 3.8MB/s) but in the past fortnight or so this has dropped to little more than 10 meg (1.34MB/s)

I've tested this with different devices, wired and wireless, and the 1.34 MB/s seems to definitely be a limit that it caps at very consistently.

Any ideas -- anything that could be to do with the router? Would SSE limit my connection if I had been using it too heavily?

Rogbrad

I had a similar experience with TalkTalk - at first speed was reasonable but as time went by it became worse. The problem was, according to a BT engineer, "contention". Basically too many people on their "pipe".
More and more people are using broadband for film catch-ups etc which uses a lot of bandwidth. My guess is that you have a similar issue. Check to see if you have better speeds at quiet times of day; ie school hours. I had fairly good speeds up until 4ish in the afternoon - then it would drop to less than 1Mb! Unfortunately this situation is only going to get worse as more and more people use bandwidth intensive apps.

gassieb

gassieb wrote: »

Just thought I'd update you to advise we've only just recieved our SSE talk account number - 5 months after joining them! They've also sent a letter dated 21st October 2015 telling us our telephone service will be up and running by 22nd June 2015! They've asked us to complete a DD form, which we'd already done when we applied for the service in May. They've yet to make any deductions from us nor have they credited us with the promised compensation for their !!!! ups. I sent a lengthy email to their Resolutions Manager today (1st November) - had an auto response telling me the lady is away until 1st September 2015!!!! Can't they do anything right? To summerise : Don't join them!

Oh dear, the problems continue! We've received 4 bills since starting in June 2015 - none of them correct! Thus 4 bills have meant further phone calls, written complaints and wasted time. Despite being on a free broadband and £12pm line rental deal our last two bills are bizarrely for £12.01 each. This would seem to be 'almost correct' but trying to ascertain what credits and deductions they have given us is impossible from their deeply obscure bill forms. I thought it would all be so simple: £12 x 8 months thus far = £96 - minus a £20 inconvenience credit, minus £2.00 for two paper bills (when we'd actually signed up for paperless) minus £29.58 for the 1st bill not being received until Nov so they weren't allowed to charge for some earlier months (We've been unable to divide £12 into this figure!). We have tried and failed in our attempts to reconcile what we've paid, with what we actually owed and what they've charged (something they themselves seemed to have been at a loss to work out either!). It is all a sham and we've got to the point where we mainly just laugh about their ineptitude and count the days until we will be able to move to somewhere else! Still, in the light of our experience here, when we changed our energy supplier, we made sure we went with a supplier with excellent feedback and a track record as clearly SSE haven't been up to the task broadband-wise, from not only our experience but others too - When the time comes to move on, I won't be giving them a 2nd chance...I hope you can benefit from my experience as wisdom is best gained from others mistakes not your own! Happy days:T

trix-a-belle

gassieb wrote: »

Oh dear, the problems continue! We've received 4 bills since starting in June 2015 - none of them correct! ... bizarrely for £12.01 each.

It's a rounding error in their billing system , I'm on the same package as you but my bills have been £12.02. I've been right through their complaints team about the fact they are not communicating to their affected customers the problem & a timescale to resolve & the response was basically there isn't a timescale I did get out of one person that their legal & vat departments flagged up concern about this issue the middle of last year (must have been very early on in the package offering)
I also doubt I will remain after this deal is up, shame as I felt their gas & electric customer service was really good & never had any problems with them for that.

Raywill

Hallo,
I have been in touch with some of the senior executives and the £12.02 problem is universal. They say it will take months to fix.
My guess is that they have lost the password, or the person with the password has disappeared, and the only way to fix the problem is to migrate everybody to a new system. This will take them months to sort out, but they say it should be complete by the summer.
I work out what I owe and send them the correct money! I email to say what I have done and they correct my account by hand. I am very grateful for that, but obviously a lot of work if everyone does it!
Best of luck, Ray.

mbrown965

If you are on a monthly billing cycle you may have the same issue as myself and my mother.

You are probably being overcharged, as the billing cycle is every 28 days, yet you are charged the standard monthly rate. This means you pay 13 "monthly" bills every year.

I have created a thread about this but as a new user I'm not allowed to link to it. Also reported to Ofcom.

stevenpc

mbrown965 wrote: »

If you are on a monthly billing cycle you may have the same issue as myself and my mother.

You are probably being overcharged, as the billing cycle is every 28 days, yet you are charged the standard monthly rate. This means you pay 13 "monthly" bills every year.

I have created a thread about this but as a new user I'm not allowed to link to it. Also reported to Ofcom.

is this th thread
https://forums.moneysavingexpert.com/discussion/comment/70329211#Comment_70329211

mbrown965

stevenpc wrote: »

is this th thread

Yes, thanks!