SSE broadband feedback

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https://www.sse.co.uk/help/phone-and-broadband/regulations-broadband#item1

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http://www.atlantic.co.uk/uploadedFiles/CoreMarketingSites/Assets/Documents/UsageBasedBroadbandProductsAndCharges.pdf

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SSE

Chief Exec Alistair.Phillips-Davies@sse.com


Chief Financial Officer Gregor.Alexander@sse.com


Chairman Robert.Smith@sse.com


customer.service@sse.com headofcustomerserviceteam@sse.com



I'm sure copying in the top table to a email to customer service of your complaint will get noticed the problems you are all facing, if they dont know they cant action changes

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section 22.14 Transfer of Line and Broadband

http://stakeholders.ofcom.org.uk/binaries/telecoms/ga/General_Condition_22_Service_migrations_and_Home-moves.pdf

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https://www.atlantic.co.uk/uploadedFiles/CoreMarketingSites/Assets/Documents/BroadbandAcceptableUsePolicy.pdf

saynotofastway

dpc1979 wrote: »

But when does poor speed (ie. less than 10% of your subscribed speed) and service fall into the term of traffic shapping?

Also with Ofcom new rules since june new customers should be told in writing what expected speed they should get. Did anyone get this information because i scrolled through all paperwork and emails and dont see it.

I never got anything in writing to do with speed. When I joined over the phone I checked to see if it was truly unlimited and do they traffic manage etc and the guy said the only limit they put on is that it was set at a max of 76mbps.

On a night i'm getting about 3mbps, right now its at 65mpbs. BIG difference.

romabe65

My SSE experience so far

Signed up 17th August



Moved from Plusnet fibre 40/20 to SSE ultrafast fibre 80/20



Telephone line moved 8th September - no loss of service (broadband still with Plusnet at this point)



Broadband moved 23rd September - no loss of service.



Used to get 38mb/s download 18mb/s upload with Plusnet - fairly solid 24/7.
SSE broadband speed is variable.



When it is not be traffic managed I typically get 70mb/s download and 18mb/s upload.
It is obvious that there is serious traffic management of P2P traffic throughout office hours (8am to 6pm ish). This may not be acceptable to some users but okay with me.



This also seems to impact on various speed test sites such as testmy.net and thinkbroadband.com where the download speed results appalling (2mb/s ish) or fail to run. However, during this period I can run speedtest.net and get good results, I can download large files from various sources at up to 70mb/s or stream 4K videos from youtube and see via task manager that the video is downloading at maximum download speed.

This has been my experience up until last night when everything was extremely slow :-(



I noticed on this forum thread last night user DJBlue had mentioned that he has 2 SSE lines, one running slow but the other okay. Surely they would both be running slow if the same traffic management was be applied. Possibly the 2 lines are connecting to different SSE/Daisy communications gateways/routers and one of them is being saturated with users/traffic ??



With this in mind I decided to login to my Technicolour router supplied by SSE and disconnect/reconnect by broadband connection. Voila!, back to full speed :-) This caused my IP address to change to a completely different range (was 192.126.94.x now 195.147.235.x) and therefore connect to a different SSE/Daisy gateway/router.



Although this seemed to fix my slow speeds it may be coincidental as SSE traffic management may have been switched off around the time I made the change (just after 10pm).

DJBlu

I have 2 lines through 2 different gateways however even when I reconnect on the 2nd line it remained a lot lower than the 1st line. Having said this it can be a complete reversal.

There is no consistency with either line. I don't know if I'll have enough bandwidth to complete the most basic tasks.

I've found that the following gateway is extremely unreliable.

62.72.136.164

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https://www.ssetelecoms.com/general-admin/uploads/SSEET1118_networks_map_update_july_V5.pdf?submissionGuid=84c5788b-96f7-4279-ad0f-ca5a005d7bdc


Daisy seems to be the weakness in the chain, interestingly for corporate provider they bought all the non LLU Tesco and Virgin National customers from TalkTalk this year and set up a consumer brand http://fleurtelecom.co.uk

DJBlu

Just an update.

I am now connected through the same gateway on both lines.

1 is full speed the other is down to 45Mbps.

Really don't understand how one is working and the other isn't.