Tax Credits Renewals - 2015

DigForVictory

Just a reminder that please, when you do get through, to have the paperwork handy, credit & charge on your phone if applicable & to please treat the poor blighters on the other end of the phone as colleagues who are there to help?

As whilst the whole situation is fraught and full of anxiety, if you can smile down the phone at all, *please* do so. How much help they can give/use they can be may vary but you can choose to call when you want. They do not get a choice about answering. They may be paid for it, but at call center monkey rates and under pressure to get as many folks claims fed into the hopper as possible.

Being put on hold during a call is a good sign - it means they're checking they get it right. Keep smiling at them - it really makes the whole process less of a stressed out chore!

cifpower

xcakex wrote: »

Ciffpower when did you submit your renewal please.. sounds like they starting to issue

Thanks

Hi

I haven't submitted my renewal yet. The payment I received today (normally Monday) is because they have issued my pack.

scotty1971

still not recieved my renewal yet:mad:

zagfles

Has anyone had a renewal completed where the figures were different to the figures on the notice, eg because of pension contributions or gift aid etc? If so did they use the figures you supplied, or did they ignore them and use the figures they quoted on the form?

Bobbie123

Quick question .
I don't pay tax as I don't earn enough . February this year I started computer share childcare vouchers . I don't save anything getting them . So 243 comes out my wages and I tx this to nursery .
Is this ok where tax credits are concerned ? :eek:

Maryelizabeth71

So you don't pay the childcard directly? They get paid via the voucher scheme? If that's the case I think you give tax credits your salary info after the childcard sacrifice is deducted and only claim any childcare costs that are above the voucher amount.

Maryelizabeth71

Childcare.... Not childcard!!

Bobbie123

See normally u save by salary sacrifice . But I don't pay tax so u see the full 243 going out and 243 going straight to nursery . Normally if I did pay tax ud see 243 going out . Then 72 going in back from tax .

scotty1971

recieved my tax credit renewal today,and by the looks of it i can do it online as i have an online reference number. they already have my income, i believe they get it direct from the tax office.i have still to give them my partners self employed income,so am i able to fill this online or do i need to do this by phone.as i have heard you can only do it online if there is no changes.

thanks

mizelle

welshone1 wrote: »

Anyway own having issues with trying to verifying them selfs on the Direct Gov website. I thought I'd be proactive with getting myself set so I can make changes and verify myself via experian as they only want passport but when I get to the. Verification process it wants a driving licence too. Anyone got issues too

Same issue, except I have the licence, and don't have a passport.

It initially stated that it only needed one, but then insists on both and won't let me go any further. I guess I'm renewing by post this year.