Virgin sim only 6 month cashback offer. Having problems?

Quentin

Virgin are ok about giving notice. They don't stick to 30 days, and will accept your notice over the phone any time after you have entered the last month of the contract.

You can get the same offer again from carphone warehouse.

nellie75uk

Hi, I finally got my first cheque last week after ringing them the week before, i also sent septembers bill in just in case, and was told it would be rejected for being too early.
Yesterday i was amazed to receive another cheque!
So i'm very glad it's all sorted, and i hope everyone else gets the same result.
I won't be using e2save again though!

nickp8

This offer is back on but at Carphone Warehouse. 6 month contract 6 months free line rental. You only need to send one bill to get the cashback, the 4th bill.

misssis

misssis wrote: »

Have now sent my september bill... and will send the october one too if I get no joy!

Success!! I got a text to confirm my claim has been approved and will receive my cheque within 30 days.

So much for being told I should send in my October bill!!

I also rang Virgin Mobile to cancel the agreement at the send of the 6 months (end of October)

mobilejunkie

If you'd sent the October one they'd have said it was a month late.

misssis

Just looked at the same offer from The Carphone Warehouse. Its tempting and it sounds like it could be easier to claim the cashback as its just the 4th bill you have to send.

Is anyone going to take them up on this?

tapilicious

I recieved my 2nd cheque for the Sept cashback today:T . I took my contract out in April. :j :j :j .

spryce

I have an e2save cashback deal on 2 phones. They are refusing the claim under false pretenses as far as I am concerned as the terms and conditions they refer do not apply, which would cost me £900 in lost cheques.

What do you think and what should I do...HELP!! I can't afford to lose £900.

I received 2 identical letters from e2save, one for each claim.

---

Dear Mrs x,

"We have received your 'Cashback' claim information; however it has been sent too early for the claim period of your offer.

As a result of your cashback claim being rejected you are ineligible to claim any future claims associated with this claim offer. Unfortunately, we are unable to enter into further correspondance with regards this purchase, and cannot return your original paperwork.

From your terms: Where a valid claim has not been received by us within one calendar month of the required bill, which is the closing date for your claim. You will not be entitled to any part of the Cash Back offered. Cash Back flies are closed and cannot be reopened in these cases. Incorrect claims normally incur an administration charge of £10 per incorrect claim. However, on this occasion we will waive this fee as a gesture of good intent.

Yours sincerely,

Cashback Team
E2Save

---

The cashback claim form states "Any vouchers received before the qualifying period will be posted back via standard post and remain your responsibility". I take this to mean if you post too early they send them back, if they get lost in the post then tough, which is fair.
But the letter says they will not return them.

I admit, I did make a mistake as the instructions are misleading. But there is nothing in the terms and conditions to say sending something early makes me ineligable to any future claims or indeed this claim?

The terms they are refering me to relate to claims being sent too late, ie within one calendar month of the required bill. Of course that would be fair if you forgot / left it too long etc.

Nothing in the terms says if you send too early you become ineligable to this and every other claim. What should I do. Am I stuffed? Small claims court?

Holga.

googiewithers1

:j Success! I sent off my September bill and received my cashback on Friday. I don't think I will bother again though - too much stress.

tapilicious

googiewithers1 wrote: »

:j Success! I sent off my September bill and received my cashback on Friday. I don't think I will bother again though - too much stress.

You can say that again.........I'm tempted to take out a 12mth free contract thingy though.:rotfl: