MSE News: Been charged for unwanted Amazon Prime? Here's how to cancel

Nigbob

I think the last two posters are missing the point. The layout of Amazon page is, at best , unclear, and at worst, sneaky. A customer (of any age) should not be put in that position. From that point of view, it's a worse website than the old Ryanair one.

Pollycat

Nigbob wrote: »

I think the last two posters are missing the point. The layout of Amazon page is, at best , unclear, and at worst, sneaky. A customer (of any age) should not be put in that position. From that point of view, it's a worse website than the old Ryanair one.

I'm not missing your point at all.
I've asked you 2 perfectly reasonable questions about what positive steps you have taken to help your Father.

Pollycat wrote: »

So what have you done to help your father get his money refunded?

Have Amazon said it was your Father's fault, not their's?

Nigbob

The steps we have taken are between my Father and I. The point remains that the website was is very confusing, and some might say devious, for vulnerable person, and thereby causes upset and anguish unnecessarily. As this forum shows there are plenty of intelligent, computer-literate people who have fallen foul of it, never mind elderly people

Pollycat

Nigbob wrote: »

The steps we have taken are between my Father and I. The point remainsthat the website was is very confusing, and some might say devious, for vulnerable person, and thereby causes upset and anguish unnecessarily. As this forum shows there are plenty of intelligent, computer-literate people who have fallen foul of it, never mind elderly people

So you don't want to help other people so that they may get their money refunded too?

The point remains that I didn't miss your point.
I just didn't realise you simply wanted to have a rant.

As for the "plenty of intelligent, computer-literate people who have fallen foul of it" - numerous posts in the past have posted screen-shots clearly showing that you do have to sign up for it - regardless of their claims.

This may not be the case now - I've not looked at the Amazon website page for a while - but I do know that "plenty of intelligent, computer-literate people" who claimed they didn't sign up were wrong (at the time).

custardy

Pollycat wrote: »

So you don't want to help other people so that they may get their money refunded too?

The point remains that I didn't miss your point.
I just didn't realise you simply wanted to have a rant.

As for the "plenty of intelligent, computer-literate people who have fallen foul of it" - numerous posts in the past have posted screen-shots clearly showing that you do have to sign up for it - regardless of their claims.

This may not be the case now - I've not looked at the Amazon website page for a while - but I do know that "plenty of intelligent, computer-literate people" who claimed they didn't sign up were wrong (at the time).

I didnt do a screen grab for the last time it was offered.
Its even more clear now though.

Nigbob

Like I said in my initial post, there are plenty of smug, sanctimonious people on here.

custardy

Nigbob wrote: »

Like I said in my initial post, there are plenty of smug, sanctimonious people on here.

Probably best you keep your posts between your father and yourself in future.

Pollycat

Nigbob wrote: »

Like I said in my initial post, there are plenty of smug, sanctimonious people on here.

But there are far more allegedly "intelligent, computer-literate people" on here who insist they didn't sign up for Prime - despite being proved over and over that they were wrong.

Azari

Pollycat wrote: »

But there are far more allegedly "intelligent, computer-literate people" on here who insist they didn't sign up for Prime - despite being proved over and over that they were wrong.

I think most of us who have looked at this problem accept that, in one way or another these people did sign up.

The problem is that Amazon seem to be wilfully making the site operate in such a way that people do sign up without realising.

They do this by sometimes making you refuse a prime trial up to three times whilst at other times not offering it at all.

In the final analysis, a company the size of Amazon, with their generally exceptional customer service, should be doing whatever is necessary to design the website in such a way that it prevents people 'accidentally' signing up for prime.

The fact that this problem has been going on for years indicates that it is a concious decision on Amazon's part to retain a website operational design that as a matter of plain fact causes people to mistakenly sign up for something they did not want to.

And I have to agree with Nigbob that there are a lot of smug sanctimonious idiots (not you) who offer nothing more helpful than a counsel of perfection. (But only for the user, not for Amazon's web designers.)

Pollycat

Azari wrote: »

I think most of us who have looked at this problem accept that, in one way or another these people did sign up.

The problem is that Amazon seem to be wilfully making the site operate in such a way that people do sign up without realising.

They do this by sometimes making you refuse a prime trial up to three times whilst at other times not offering it at all.

In the final analysis, a company the size of Amazon, with their generally exceptional customer service, should be doing whatever is necessary to design the website in such a way that it prevents people 'accidentally' signing up for prime.

The fact that this problem has been going on for years indicates that it is a concious decision on Amazon's part to retain a website operational design that as a matter of plain fact causes people to mistakenly sign up for something they did not want to.

And I have to agree with Nigbob that there are a lot of smug sanctimonious idiots (not you) who offer nothing more helpful than a counsel of perfection. (But only for the user, not for Amazon's web designers.)

I disagree that the problem has been going on for years.
When I first posted on Amazon Prime threads - despite the many allegedly intelligent, computer-literate people who insisted they hadn't signed up - it was crystal clear that you had to click to opt for Prime as demonstrated in custardy's post #27.

As I posted previously:

Pollycat wrote: »

This may not be the case now - I've not looked at the Amazon website page for a while - but I do know that "plenty of intelligent, computer-literate people" who claimed they didn't sign up were wrong (at the time).

so I don't know how easy it is to sign-up by mistake now.