MSE News: Been charged for unwanted Amazon Prime? Here's how to cancel

[Deleted User]

bhills wrote: »

I too have been told my sign up was due to a technical error. This is surely illegal?

No. Errors are not illegal.

Otherwise everyone would be in prison.

elsien

There is a customer service tab on the US amazon.com site however you need to have an account to access it (and presumably to have a prime account with them. Could you have used them by mistake when you were looking for something?  I've had Google give me the US site instead of the UK one more than once. Use the "go to website" option on here. There's a customer service tab on the website.
https://www.amazon.com/gp/navigation-country/select-country

plasticlizardman

Amazon are making my blood boil.
Apparently I have signed up for prime 6 times in the past 2 months.

I have bought from them in the past but not for years.  My card is still valid.

I have no interest in signing up for prime because my wife has prime so it's already on my TV and she gets the free delivery.  I can't possibly imagine how I signed up, to be honest they have never accused me of agreeing to prime.

I saw the bills on my account (after the second charge of £7.99) so I cancelled the account immediately.  I installed the app so that I could chat online with customer service (I don't think they publicise any phone numbers or email addresses do they).

They agreed to refund the money for 2 months prime.
The next day I receive a new bill and a "welcome to prime" email.

This keeps happening.  The next 4 times I asked them to refund and ensure that I am not enrolled again.
I am welcomed back to prime again long before the refund clears.

I wondered that I was maybe being hacked so tried changing password.  They still sign me up again the next day (sometimes even sooner).

Yesterday I used a computer instead.  I found a setting called 'auto renew' which I then disabled, cancelled prime and waited for the refund, which arrived.
Today I am welcomed again.
I feel like I will have to chat with that call centre every day until I die.
Any ideas what I can do?
Thanks for reading my rant.