MSE News: Been charged for unwanted Amazon Prime? Here's how to cancel

JReacher1

Amazon constantly MVT their website.

Any page layout changes will only have been made once Amazon are happy the change is beneficial.

All pages on the site will be constantly updating as tweeks are made.

It keeps people in a job

Smorgasboard15

Very misleading marketing by Amazon Prime. I took the 30 day trial and when I cancelled it only partially refunded me. I could have walked away 6 pounds out of pocket as they charged me for a postage ad packing on an item I had ordered (and probably a lot of people do this and accept it) but I challenged it and they immediately refunded me that too.
The moral to this story is: if Amazon say its a FREE 30 day trial of prime then I expect it to be free, including all the programmes and services I have accessed whilst trialling it. Nobody does a free trial to not use it at all. I hope everyone has the sense to challenge these partial refunds.

custardy

Smorgasboard15 wrote: »

Very misleading marketing by Amazon Prime. I took the 30 day trial and when I cancelled it only partially refunded me. I could have walked away 6 pounds out of pocket as they charged me for a postage ad packing on an item I had ordered (and probably a lot of people do this and accept it) but I challenged it and they immediately refunded me that too.
The moral to this story is: if Amazon say its a FREE 30 day trial of prime then I expect it to be free, including all the programmes and services I have accessed whilst trialling it. Nobody does a free trial to not use it at all. I hope everyone has the sense to challenge these partial refunds.

How can they part refund on £0? A free trial involves no fee.
What did you pay for?

Thunderballs_2

WestonDave wrote: »

This particular one was misleading. I knew I didn't want Prime because I didn't want to pay for it, but when the box came up, I clicked what I thought was the relevant button to just proceed with my purchase only to find it had registered me for Prime. In my case I then cancelled it straight away having had to search around to find how to do it. I can remember people complaining on here at the time that it was very misleading.

Same here. No confirmation IIRC. Dont know if amount was debited and now have to wait for credit. i cancelled immediately no more than 3 mins after the "order" for Prime and my intended item purchase was initiated.

GreatBeyond

Smorgasboard15 wrote: »

Very misleading marketing by Amazon Prime. I took the 30 day trial and when I cancelled it only partially refunded me. I could have walked away 6 pounds out of pocket as they charged me for a postage ad packing on an item I had ordered (and probably a lot of people do this and accept it) but I challenged it and they immediately refunded me that too.
The moral to this story is: if Amazon say its a FREE 30 day trial of prime then I expect it to be free, including all the programmes and services I have accessed whilst trialling it. Nobody does a free trial to not use it at all. I hope everyone has the sense to challenge these partial refunds.

You used the service after the trial expired, you have either watched a show or had a delivery after the £79 payment was taken.

That is why you were charged now because Amazon are secretly charging people for the trial.

gropinginthedark

I clicked the wrong button when placing an order and found I'd signed up for a free trial.

I want nothing to do with it, Perhaps I'm a cynic but "there's no such thing as free" has proved a good maxim. I don't know just how they'll get me but I'm sure they will somehow.

The "cancel" instructions don't cancel membership, they just mean you remain a member for a month but won't be automatically renewed.

custardy

gropinginthedark wrote: »

I clicked the wrong button when placing an order and found I'd signed up for a free trial.

I want nothing to do with it, Perhaps I'm a cynic but "there's no such thing as free" has proved a good maxim. I don't know just how they'll get me but I'm sure they will somehow.

The "cancel" instructions don't cancel membership, they just mean you remain a member for a year but won't be automatically renewed.

Seriously,are people still not getting this?
Frankly hilarious. I would correct your post but far more practical to let you finish your trial and be charged £80

gropinginthedark

custardy wrote: »

Seriously,are people still not getting this?
Frankly hilarious. I would correct your post but far more practical to let you finish your trial and be charged £80

Did you read the post? Do you really think anyone could read this thread and not understand how to cancel and what the implications of not cancelling are?

My issue was not that you can't cancel but that if you do cancel you remain a member until the end of the free trial period. I had cancelled but found it didn't matter, I was still on the free trial. I don't want a free trial because I don't trust the b**** not to find some way of screwing me, which seems to be fair comment given the history of Prime.

custardy

gropinginthedark wrote: »

I clicked the wrong button when placing an order and found I'd signed up for a free trial.

I want nothing to do with it, Perhaps I'm a cynic but "there's no such thing as free" has proved a good maxim. I don't know just how they'll get me but I'm sure they will somehow.

The "cancel" instructions don't cancel membership, they just mean you remain a member for a month but won't be automatically renewed.

gropinginthedark wrote: »

I clicked the wrong button when placing an order and found I'd signed up for a free trial.

I want nothing to do with it, Perhaps I'm a cynic but "there's no such thing as free" has proved a good maxim. I don't know just how they'll get me but I'm sure they will somehow.

The "cancel" instructions don't cancel membership, they just mean you remain a member for a year but won't be automatically renewed.

custardy wrote: »

Seriously,are people still not getting this?
Frankly hilarious. I would correct your post but far more practical to let you finish your trial and be charged £80

gropinginthedark wrote: »

Did you read the post? Do you really think anyone could read this thread and not understand how to cancel and what the implications of not cancelling are?

My issue was not that you can't cancel but that if you do cancel you remain a member until the end of the free trial period. I had cancelled but found it didn't matter, I was still on the free trial. I don't want a free trial because I don't trust the b**** not to find some way of screwing me, which seems to be fair comment given the history of Prime.

Yup I can read,I can also see when you have edited a post.

lenoho

Just had this problem too.

There should be a protocol on all sites that one cannot change the status (subscriptions, cards, address etc) of an account without having to re-enter your login details. At least that makes one aware that something is about to change.