Amazon account closed with £300 Gift card.

Collabora

Hermione_Granger wrote: »

We don't have to pretend anything because Amazon are registered as a company in Luxembourg and it is the laws of that country that apply and not the laws of the UK.

What are the laws of Luxembourg that relate to this matter?
I've absolutely no idea. Do you?

You are wrong, they are registered in the UK

Name & Registered Office:
AMAZON.CO.UK LTD.
PATRIOT COURT
1-9 THE GROVE
SLOUGH
BERKSHIRE
SL1 1QP
Company No. 03223028

but makes no difference until the OP contacts pock.io and find out if they still have his money or has the actual money already been passed to Amazon

Hermione_Granger

Collabora wrote: »

You are wrong, they are registered in the UK

When buying from Amazon.co.uk, you are trading with Amazon SARL, which is Luxembourg based. (Amazon.co.uk is a trading name for Amazon SARL).

Amazon have registered addresses in many EU and non EU countries, but when buying, your contract is with Amazon SARL.

Amazon.co.uk is the trading name for Amazon Europe Core SARL. This website is owned and maintained by Amazon Europe Core SARL. Specific terms of use and sale for other Amazon Services, for example the MP3 Music Service which is operated by Amazon Media EU SARL, can be found within this website.

For Amazon Europe Core SARL:
Amazon Europe Core SARL,,
5 Rue Plaetis, L-2338
Luxembourg
Share capital: EUR 37,500Registered in Luxembourg RCS Luxembourg No: B180022Business Licence Number: 10040783Luxembourg VAT Registration Number: LU 26375245

These conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, and the application of the United Nations
Convention of Contracts for the International Sale of Goods is expressly
excluded. We both agree to submit to the non-exclusive jurisdiction of the
courts of the District of Luxembourg City, which means that you may bring a
claim to enforce your consumer protection rights in connection with these
Conditions of Sale in Luxembourg or in the EU country in which you live.

RFW

which means that you may bring a
claim to enforce your consumer protection rights in connection with these Conditions of Sale in Luxembourg or in the EU country in which you live.

There's really only that bit that is relevant to your previous post, none of which is relevant to this thread.

Hermione_Granger

RFW wrote: »

There's really only that bit that is relevant to your previous post, none of which is relevant to this thread.

All that statement means is that that you may take legal action in the country that you live in, not that your consumer rights are those of the country that you live in.
When buying goods from a company based in foreign country, the consumer rights you have are those from that country.

So, I can take legal action against Amazon SARL in a UK court but any decision reached by that court will be based on Luxembourg law.

I know that it's not relevant to the original problem as it's not Amazon who are liable, but my post was in direct reply to the statement about Amazon trying to override UK law.

mwddrwg

Collabora wrote: »

i have checked, an Ipad Air is £319 no matter where to get it from (amazon, apple, supermarkets, currys etc)

Not from Expedite Electronics.... £275 for a 16GB Ipad Air

RFW

Hermione_Granger wrote: »

All that statement means is that that you may take legal action in the country that you live in, not that your consumer rights are those of the country that you live in.
When buying goods from a company based in foreign country, the consumer rights you have are those from that country.

So, I can take legal action against Amazon SARL in a UK court but any decision reached by that court will be based on Luxembourg law.

I know that it's not relevant to the original problem as it's not Amazon who are liable, but my post was in direct reply to the statement about Amazon trying to override UK law.

One of the EU's big tasks has been to standardise consumer laws across all member states, especially concerning distant selling and cross border trade.
If someone did have a consumer issue with Amazon they would have support of Trading Standards who could prosecute within the UK.
That said Amazon are very good at not letting things get that far, they're quite draconian with marketplace sellers and often issue refunds on their behalf. Any seller who has ever had an AtoZ claim will know there isn't much of an option to defend it, it's easier to just refund.
Dave Brooker is not reknowned for his support of the consumer, he tends to favour the rights of dodgy sellers;)

Collabora

Hermione_Granger wrote: »

When buying from Amazon.co.uk, you are trading with Amazon SARL, which is Luxembourg based. (Amazon.co.uk is a trading name for Amazon SARL).

Amazon have registered addresses in many EU and non EU countries, but when buying, your contract is with Amazon SARL.

but all this is pointless as the OP has no contract with Amazon.

for those that comment without reading the thread the OP purchased from pock.io so this is the company they need to contact and where they have an consumer protection with

xsellize

I have contacted both Amazon, and Pock.io

Pock.io are doing an investigation into this, however it seems highly unlikely that they are to blame. For example, in the USA on the Amazon.com site, if your account is closed with REDEEMED Gift card balance, Amazon.COM will send a cheque to you for the value. How could Amazon justify having 2 separate rules? Surely, the fact that in the USA they will send a cheque for the value of the redeemed gift card balance implies that the money IS in Amazon's possession otherwise they wouldn't be sending cheques out for it, would they?

Anyhow, I will see what outcome Pock.io has and keep this thread updated.

RFW

xsellize wrote: »

I have contacted both Amazon, and Pock.io

Pock.io are doing an investigation into this, however it seems highly unlikely that they are to blame. For example, in the USA on the Amazon.com site, if your account is closed with REDEEMED Gift card balance, Amazon.COM will send a cheque to you for the value. How could Amazon justify having 2 separate rules? Surely, the fact that in the USA they will send a cheque for the value of the redeemed gift card balance implies that the money IS in Amazon's possession otherwise they wouldn't be sending cheques out for it, would they?

Anyhow, I will see what outcome Pock.io has and keep this thread updated.

Amazon in the US will have many different policies to the UK, they are two different companies. I'd also assume that that policy was for accounts that were closed on friendly terms rather than for other reasons. The gift certificate balance remains on your account for long periods of time, so there could be many reasons why an account would have a credit balance and be closed. Your case is quite different.
Good luck with getting Pock.io to sort it for you.

xsellize

Collabora wrote: »

Maybe wise as it appears the OP thinks its Amazon at fault and has their money.

I may try that myself get an Amazon card from Argos and then demand my money back from Amazon

Ok, go do that. But first, make sure that you redeem the gift card, giving that particular gift card code a value of £0.00. Then, go to Argos and say "I redeemed this gift card, it now has a value of £0, however I want a refund and my problem is with you. Even though you did nothing wrong, sold me a perfectly fine product, and it was actually amazon who have the gift card value"