Gas Bill jumped £200? is it faulty?

blackstar

Hello all

Hoping someone can help.

Normally I pay around £100 a month for gas. However, my last statement (We pay monthly) was £300 for just gas! Normally its around £100 per month. I called the Gas company and they said well your metre readings look correct so sorry you have just used more gas in the last 30 days and its been quite cold too, so thats why its £200 more this last month!

Well nothing at all has been different this last month since Sept when we put the central heating on at selected times etc, absolutely nothing has changed since September.

I can not believe that its £300 as opposed to our average of £100 per month. Its just a 2 bedroomed house, radiators only on in one room, just myself and the wife. And the gas company tell me well we can give you advise on how to save on enegry, but still dont believe it is anything we are doing or because it was particularly cold this last month that caused it to be £200 more.

SO I took a reading yesterday of the gas which was

01022698

and today 24 hours later which was

01035070

I called the gas company back and said please can you tell me how much I have used in those 24 hours as that would be an average, actually that 24 hours was at the high end as we had our washing machine on that day etc. So the lady said ok you used 9 kilowatts which is just under £4.

So if I add 4 x 30 days its £112.00.

I don't know what to do or say as the gas company are saying its metres giving the correct readings, you are using that amount of gas and we will give you some energy saving tips.

Any advise appreciated.

Bluebirdman_of_Alcathays

blackstar wrote: »

Hello all

Hoping someone can help.

Normally I pay around £100 a month for gas. However, my last statement (We pay monthly) was £300 for just gas! Normally its around £100 per month. I called the Gas company and they said well your metre readings look correct so sorry you have just used more gas in the last 30 days and its been quite cold too, so thats why its £200 more this last month!

Well nothing at all has been different this last month since Sept when we put the central heating on at selected times etc, absolutely nothing has changed since September.

I can not believe that its £300 as opposed to our average of £100 per month. Its just a 2 bedroomed house, radiators only on in one room, just myself and the wife. And the gas company tell me well we can give you advise on how to save on enegry, but still dont believe it is anything we are doing or because it was particularly cold this last month that caused it to be £200 more.

SO I took a reading yesterday of the gas which was

01022698

and today 24 hours later which was

01035070

I called the gas company back and said please can you tell me how much I have used in those 24 hours as that would be an average, actually that 24 hours was at the high end as we had our washing machine on that day etc. So the lady said ok you used 9 kilowatts which is just under £4.

So if I add 4 x 30 days its £112.00.

I don't know what to do or say as the gas company are saying its metres giving the correct readings, you are using that amount of gas and we will give you some energy saving tips.

Any advise appreciated.

Have you been submitting meter readings every month? If so, do you still have these readings?

[Deleted User]

blackstar wrote: »

Hello all

Hoping someone can help.

Normally I pay around £100 a month for gas. However, my last statement (We pay monthly) was £300 for just gas! Normally its around £100 per month. I called the Gas company and they said well your metre readings look correct so sorry you have just used more gas in the last 30 days and its been quite cold too, so thats why its £200 more this last month!

Well nothing at all has been different this last month since Sept when we put the central heating on at selected times etc, absolutely nothing has changed since September.

I can not believe that its £300 as opposed to our average of £100 per month. Its just a 2 bedroomed house, radiators only on in one room, just myself and the wife. And the gas company tell me well we can give you advise on how to save on enegry, but still dont believe it is anything we are doing or because it was particularly cold this last month that caused it to be £200 more.

SO I took a reading yesterday of the gas which was

01022698

and today 24 hours later which was

01035070

I called the gas company back and said please can you tell me how much I have used in those 24 hours as that would be an average, actually that 24 hours was at the high end as we had our washing machine on that day etc. So the lady said ok you used 9 kilowatts which is just under £4.

So if I add 4 x 30 days its £112.00.

I don't know what to do or say as the gas company are saying its metres giving the correct readings, you are using that amount of gas and we will give you some energy saving tips.

Any advise appreciated.

back of a fag packet , it looks like you ve used 13 metric units, x 11.2 to get over 140 kwhrs x your tariff of approx 4p (ish ) seems to be nearer £6

blackstar

Well here are the only ones I have

Nov 17th

05162837 (Although this was an old pre payment metre, a dry meter was installed on Nov 26th 2014)

Dec 18th 2014

GAS: 00250296

Sat 3rd Jan. 2015

Gas 00457313

Feb 10th 2015

01022698

Feb 11th 2015

01035070

The details on the front of the gas metre are

Old metre index 05335
New metre index 00000
Date 26/11/2014

blackstar

sacsquacco wrote: »

back of a fag packet , it looks like you ve used 13 metric units, x 11.2 to get over 140 kwhrs x your tariff of approx 4p (ish ) seems to be nearer £6

Thanks, so do you think my £300 pound bill for 1 month is correct then?

What do you think could be wrong? so my tariff is approx 4p but I am being charged near £6.00 which is wrong?

Nada666

I take it it was installed Nov 2014?

On your bill how many kWh do each meter unit make up? It is possible they are still billing you for imperial meter units but you now have a metric meter - that would account for the difference.

blackstar

Lets see on my bill it says - any clues anyone as to what's going wrong here?

Your energy usage
Your actual energy usage was:
6642.65 kWh
Gas total: 6339.65 kWh
Electricity total: 303.00 kWh

Your gas use in detail
Your 0.3p /kWh Direct Debit discount has already been applied to your
unit rates.

4 Jan 2015 - you gave us your meter reading 00457
4 Jan 2015 - estimated meter reading 00470
Estimated units used over 1 days 13
(Unit calorific value for this period 39.5)
Gas units converted into kWh 145.86
145.86 kWh x 4.580p £6.68
Cost of gas used this period £6.68
Standing Charge
4 Jan 15 - 4 Jan 15
1 days at 24.770p/day
£0.24
5 Jan 2015 - estimated meter reading at tariff change 00470
10 Feb 2015 - you gave us your meter reading 01022
Actual units used over 37 days 552
(Unit calorific value for this period 39.5)
Gas units converted into kWh 6193.79
6193.79 kWh x 4.280p £265.09
Cost of gas used this period £265.09
Standing Charge
5 Jan 15 - 10 Feb 15
37 days at 24.770p/day
£9.16
Total gas used £281.17
VAT at 5.00% £14.05
Total gas including VAT £295.22

Your electricity tariff
Tariff name Fix & Fall March 2016
Payment method Quarterly Variable Direct Debit
End date 31 March 2016
Exit fees (if you switch supplier before end date) £30.00
Based on your actual usage to date 2484.00 kWh

Your 0.89p /kWh Direct Debit discount has already been applied to your
unit rates.

4 Jan 2015 - you gave us your meter reading 20946
4 Jan 2015 - estimated meter reading 20954
Estimated kWh used over 1 days 8.00
8 kWh x 12.750p £1.02
Cost of electricity used this period £1.02
Standing Charge
4 Jan 15 - 4 Jan 15
1 days at 24.770p/day
£0.24
5 Jan 2015 - estimated meter reading at tariff change 20954
10 Feb 2015 - you gave us your meter reading 21249
Actual kWh used over 37 days 295.00
295 kWh x 11.860p £34.99
Cost of electricity used this period £34.99
Standing Charge
5 Jan 15 - 10 Feb 15
37 days at 24.770p/day
£9.16
Total electricity used £45.41
Dual Fuel discount -£1.49
VAT at 5.00% £2.19
Total electricity including VAT £46.11
Total gas & electricity without VAT £325.09
Total VAT £16.24
Total gas & electricity including VAT £341.33

Your 12 month Personal
Projection for your current
gas tariff is £1606.12

Your 12 month Personal
Projection for your current
electricity tariff is £396.75

blackstar

Anyone any ideas?

molerat

26/11 - 18/12 = 250 cu m/22 days = 11.4 cu m/day
18/12 - 3/1 = 207 cu m/16 days = 13 cu m/day ( 26/11-3/1 = 457 cu m/38 days = 12 cu m/ day)
3/1 - 10/2 = 565 cu m/38 days = 15 cu m/day
10/2 - 11/2 = 13 cu m/1 day = 13 cu m/day

High but consistent use - higher during the past cold month. Your £100 month and £300 month bill does not hold up to scrutiny. Your lowest average daily cost including standing charge is around £6 per day and the highest is around £7.80 per day which equates to £180 - £234 per 30 day month.

When reading the meter ignore the last 3 smaller numbers, they just confuse matters.

As a side note that tariff is ridiculous, a good 30% more than you need to pay - if there is no exit fee look to change.

blackstar

molerat wrote: »

26/11 - 18/12 = 250 cu m/22 days = 11.4 cu m/day
18/12 - 3/1 = 207 cu m/16 days = 13 cu m/day ( 26/11-3/1 = 457 cu m/38 days = 12 cu m/ day)
3/1 - 10/2 = 565 cu m/38 days = 15 cu m/day
10/2 - 11/2 = 13 cu m/1 day = 13 cu m/day

High but consistent use - higher during the past cold month. Your £100 month and £300 month bill does not hold up to scrutiny. Your lowest average daily cost including standing charge is around £6 per day and the highest is around £7.80 per day which equates to £180 - £234 per month.

So what your saying is you think my £300 bill for the last month is correct, despite it normally being £100. And despite using 9 kilowatts which is just under £4 per day.

[Deleted User]

That day you monitored the meter you used 50% more 01035-01022=13 metric units =145kwhrs = £6.50 ish...thats approx £200 in gas plus daily standing charges