GB Energy Supply reviews: Give your feedback

DoesntEnjoyCapitalism

bucoops wrote: »

I'll miss the facilities of the first:utility site but I can always use excel to do my own graphs...

That's the spirit! And it's far better to keep your own records anyway as when you change provider all your old meter readings vanish anyway as they close your online account.

Best to stick with Excel, or even OpenOffice Calc (Free!)

lozzark

Many thanks DoesntEnjoyCapitalism.
Now I know you have monthly statements, I could complain about not having them! When I did complain, they sent them by return. I include the MD on correspondence: it does seem to speed up the complaints process.
They said there had been a glitch on the first statement, so it wasn't sent, and that stopped subsequent statements as well. Still on the bright side, their statements are really clear and easy to read.

lozzark

1pennycrayon wrote: »

I've had a terrible time with GB energy. I signed up to them at the beginning of June and the direct debit began later that month- it's now September and I still haven't received any gas from them!

You have to be careful when you switch supplier if you pay by direct debit. Your current supplier can stop or delay switching if you owe them money. So it is always as well to be slightly in credit before you switch. Your current supplier will refund what it owes you, but on one occasion it took nPower 6 months to refund me and it was several hundred pounds.
You will end up paying only one supplier because GB Energy can only charge you from the agreed switch over point and EDF can only charge you up to that point. Its a nuisance because they have your money rather than you. Keep hounding GB Energy to give you a switch over date.

lozzark

DoesntEnjoyCapitalism wrote: »

That's the spirit! And it's far better to keep your own records anyway as when you change provider all your old meter readings vanish anyway as they close your online account.

Best to stick with Excel, or even OpenOffice Calc (Free!)

This is good advice. I read my meters every few days and keep a record in a little note book & excel. It only takes a minute unless your meters are in a particularly inaccessible place. If you make energy reduction improvements, the records will help you to work out any savings you have made.

Snooze

After letting Eon rape me for years with their continual price increases I've finally sat down today and been on the comparison sites and switched to this crowd under the promise of being able to save me around £400 per year based on my last 12 months usage.

The reviews thus far are a bit concerning so this could be a baptism of fire :eek: but time will tell.

lozzark

Most suppliers hike you on to a standard tariff every year. Meaning an increase of around £200. So you have to switch supplier every year to stop paying that £200. That is also why they are always saying save using comparison sites. (They must take us for mugs).
There is no doubt that the GB Energy tariff is highly competitive. They only seem to have two tariffs (one if you have overnight storage). So the are unlikely to hike your charges. I've had one or two teething problems but nothing they haven't sorted. They also seem pretty responsive unlike some big 6 suppliers. nPower took ages because they said they were changing their computer systems. E.on kept changing my direct debits. They just could not work out how to take my years usage and divide by 12 and I don't use as much gas in summer. I wanted a stable payments, not ones that went up and down like a yo-yo!
I've been with GB energy since June, and so far so good.:money:

lazer-zxr

My experience has been great GB energy so far.
I've been kept updated all the way.
Their website has performed as expected.

My utility switch over was yesterday, and the meter read section openned up yesterday to input my initial readings.
Electricity was fine but.....
... there was no option for my gas reading.

I've telephoned them this morning, the call was answered within 3 rings, without going through an automated call system, and the pleasant representative explained that because I'm on an IGT (Independent Gas Transporter), sometimes the gas can take a little longer.... this is consistent with my previous switches. She took my reading, and assured me the website would be available for input, once the switch was complete.

I'm please with their performance so far. thumbs up.

gt94sss2

Have just applied to switch to GB Energy Supply from Extra Energy.

Its slightly cheaper though there is not much in it but the main reason is that I hope they are quicker at producing bills than EE (though I have to say I have never have any other problems with them unlike others).

One question - does anyone know if Santander 123 accounts pay cash back on GBES direct debits?

Thanks
Sunil

Scott76

Signed up and got the welcome pack by email within minutes. First payment was taken a day late and the switch also went through a day later than the actual switch date. Initially I couldn't submit my gas reading but this was sorted after a quick phone call. The call was answered within seconds and the representative was polite and friendly. My online account allows me to submit my meter readings but that's about all you can do, there is still limited functionality but that doesn't concern me as I know I'm on the cheapest dual fuel tariff in the UK. I've just switched from Ovo who are far from perfect. So far so good :money:

WarrenG_2

Well we switched back in August and like others have not been able to do anything with the website other than submit a reading. No profile details, bills, statements, nothing. We don't even know where we stand?

Called them today to make sure everything was OK and was told that they are having problems with the website due to taking on board business customers but in terms of our own account I needed to submit another meter reading!!!! When I asked why the guy said 'Oh we need this every month from you'.

Now, if it is in writing somewhere, I've missed it and wouldn't have switched, however for others skimming through this thread:

GB ENERGY REQUIRES A MONTHLY METER READING FROM YOU EVERY MONTH EVEN IF YOU ARE PAYING BY DIRECT DEBIT.

We are way to busy to do this even though they are cheap compared to others and we foolishly believed that the website was there for us to manage our usage and spending. Its pretty useless!

We moved from First Utility that were more expensive but have a very good website that shows your usage. Oh and they don't require you to submit meter readings for both services on a monthly basis.

Time to move again!