GB Energy Supply reviews: Give your feedback

T_Jay

I was paying E-On through the nose on Electricity so came to MSE to see what I could find. Switched yesterday morning (first time ever making any switch :eek:!!) .
Got the Welcome Pack email in the evening.
Called them this morning to confirm a few things. Lovely lady on the phone confirmed details. Also mentioned the monthly statement PLUS monthly email reminder to submit meter readings (apparently I don't have to but if I don't they'll apply the 'industry standard' - whatever that means.
Contract set to begin early November.
Welcome Pack PDF stated they'll be taking the first advance payment 1st Nov.
Will see how well things go...

ByteZine

I switched for duel fuel about 2 months ago. Everything seems to be going ok. Electricity switch went smoothly, gas is taking longer but this seems to be typical. Emails are answered quickly. I have been waiting to see how it goes as I'm expecting my previous supplier to deduct £60 exit fee and probably my cashback. As others have said, the website account energy info is very basic. I am guessing over time they will improve that (?)

At the price, being variable and no exit fees they seem to have a promising attitude (hopefully not just a 'growing' one)

Vetteran

Signed up a while back, smooth transition, contact easy.
BIG saving!

:j

JohntyRingwood

6 Months in now & everything is good. The changeover was smooth, I knew about the 1st direct debit in advance (no surprises for me). Had 3 bills so far. I had an issue with their web putting meter read on for first month (had too ring them to give numbers).
However, I have put the meter reads on every month on their web and all has been fine for the last 4 reads. Looking forward to seeing the genuine savings after a full year. Hope this helps anyone!

Notetaker10

I asked for an energy transfer from Spark Energy (who have awful customer contact and service) to GB Energy Supply, gave them all my details and two months later have had no contact, e mail or letter so I contact them again. I was told the sales team have "lost my details," no apology either so asked for a manger to call me, and again no response. I was then charged extra by spark energy for cancelling my direct debit. GB Energy might be cheap quotes but the customer services like some of the big energy suppliers are terrible!

Joe19

After worrying about all the hassle and horror stories for years we took the plunge and decided to switch gas and electric to GB after paying a fortune for years to Scottish gas. We stand to make a big saving unless they suddenly hike their prices up. Yes they are a new company and are inundated with new customers so was prepared for some teething problems. Did application over the phone as website had problem but seemed to go ok and received documentation in post and email very quickly. Then the nightmare began! The switch should have happened on the 4.9.15 but sadly we are still waiting for the electricity to switch. The gas did eventually go through but as we speak I am still waiting for confirmation regarding the electricity. The main reason for all troubles is the despicable people at Scottish gas kept blocking the switch (4 times)saying there was a debt on the account. Of course there was a debt on the account because Scottish gas had a problem with their system and didn't collect thousands of direct debit payments in August (I wonder why?) and didn't even inform their customers! We didn't cancel our DD and have also made payments over the phone to try and resolve this. Scottish gas admit this is all their fault and gave us a discount but the countless telephone calls and false assurances have been unbelievable. Unfortunately the communication with GB Energy is becoming tedious as well. Will update this fiasco when resolved.

Bathman

I applied in August to switch from Co-op Energy to GB Energy. The transfer took place on 25 September without any problems at all. I have now just received an email reminder to send my latest meter readings for the monthly account. I have had no problems with the website, and it is simple to input meter readings.
All their confirmation correspondence was clear and concise, and they made it absolutely clear that your first direct debit payment is taken before the transfer. I telephoned on a couple occasions with minor queries. Although I waited for a few minutes on the second occasion for the phone to be answered, I was impressed by the friendliness and efficiency of the call handlers.
In summary I am delighted to have switched to GB. Not only am I making a reasonable saving, but I also have confidence in their level of service. Let's hope they don't increase their prices (of course a reduction would be even better!), and that they can continue to operate efficiently.

mandywhorl

Hi,


I applied to transfer over back in July. I thought everything went through as planned but, after belatedly checking my statements this month (Oct), I noted that no action had been taken despite the welcome email being received at the set up time. I contacted GB energy supply to find that they had taken no action on my application and made no contact with me. I had therefore been loosing £20 per month by paying my existing supplier rates. I still wanted to switch and asked if compensation was available for the period that I should have been transferred over to GB Energy but this was declined. I then received another welcome letter and this stated that I was paying by cash/cheque on demand. I contacted GB again and gave my direct debit account details for a second time and asked for my payment method to be altered on the welcome letter. I then received another welcome letter stated that I was still paying by cash/cheque on demand. So, upshot is I hope they action my account and take payment as requested by direct debit. A wait and see game I think

Copyhound

I just tried to sign up to GB, using the phone number on their website. I got a recorded message saying they were busy and to sign up on the website. The only thing there is on the website regarding signing up is the phone number. "Here we go round the mulberry bush!" I guess the extra £200-odd saving isn't worth it if that's their level of customer service.

Paulbr007

Can't complain , help is always on the other end of the phone. I have been with GB energy for a few months now and have never had any issues , any problems are resolved by talking to someone ( a real person ) in a phone call. Simple and effective not to mention cheap