GB Energy Supply reviews: Give your feedback

IQa

Really impressed so far with GB. Yes they take an early payment and there is still not full functionality on their website but their customer service whenever I have called them has been excellent. They are even trying to help me extract the size able sum Coop are clinging onto.

deanos

They dont like giving money back, switched to Eon and i am owed some money, call after call they promise to refund me, have asked to be put in as a complaint and a manager was supposed to ring me back which has not happened , i guess my next step is ofgem

gt94sss2

Our electricity supply switched to GB a couple of weeks ago - all smooth and no problem. The only unexpected thing was that my father (whose name the bill is in) received a phone call to check he was happy!

Noticed yesterday that they had cut their gas prices as well - and are now slightly cheaper than Daligas for us - so may switch to them for that as well - though Better Energy are even cheaper (but I can't find any feedback for them!)

titusrsoles

Tried to switch from First Utility to GB Energy. All went well at first with welcome pack etc., but when I emailed with a couple of minor queries, no response. Wrote again - no response. Tried emailing for attention of the MD who signed off on the emails - no response! Tried phoning, but can never get through.
They seem a complete shambles and I have sent a final email telling them to forget the switch and I will stay with First Utility. Have nominated them for the Daily Mail Wooden Spoon Award for lousy customer service. Recommend that anyone stays well away from this outfit.

Drumlemen

I made switch to GB Energy in July for supply of Gas and electricity. Swithover was 27 August, but no gas supply in welcome letter. I contacted their customer help and they said something wrong with gas meter no. They still deducted full value of direct debit set up for combined fuel. Finally switched over to gas on 21 October. On 27 October received email from GB Energy saying tarrifs were being reduced from 19 October. I telephoned their customer service who could not advise me my new tarrif. I subsequently emailed GB Energy who replied with a table of tarrifs. The cost for supply of gas on the table showed a cost of £0.70 per day exclusive of VAT. I sent them another email on 30 October which has not been answered asking if the gas tarrif was a mistake as it was over 60 pence per day more than what I agreed to pay. Have now decided to move to another supplier due to their poor customer service

victor2

Received a PM from gbenergysupply today:

Good day! Thank you for contacting GB Energy Supply. You inspire us to do our very best. Kindly visit our website www. [their domain]. co.uk for updates.

I broke up the web address. Needless to say I haven't contacted them and won't now, even if they have good rates. Different kind of spam I suppose...

Drumlemen

Drumlemen wrote: »

I made switch to GB Energy in July for supply of Gas and electricity. Swithover was 27 August, but no gas supply in welcome letter. I contacted their customer help and they said something wrong with gas meter no. They still deducted full value of direct debit set up for combined fuel. Finally switched over to gas on 21 October. On 27 October received email from GB Energy saying tarrifs were being reduced from 19 October. I telephoned their customer service who could not advise me my new tarrif. I subsequently emailed GB Energy who replied with a table of tarrifs. The cost for supply of gas on the table showed a cost of £0.70 per day exclusive of VAT. I sent them another email on 30 October which has not been answered asking if the gas tarrif was a mistake as it was over 60 pence per day more than what I agreed to pay. Have now decided to move to another supplier due to their poor customer service

Further to my previous post received new welcome pack from GB Energy on Nov 3 which stated that my first Direct Debit would commence in November, this even after GB Energy having already taken money out of my account on Aug27, Sept27, Oct27. Furthermore, looked at my bank account today and saw that further direct debit was taken out today. It has been a catalogue of mistakes from day 1and thankfully will be moving to my new supplier arround middle of November.

muze77

Drumlemen wrote: »

Further to my previous post received new welcome pack from GB Energy on Nov 3 which stated that my first Direct Debit would commence in November, this even after GB Energy having already taken money out of my account on Aug27, Sept27, Oct27. Furthermore, looked at my bank account today and saw that further direct debit was taken out today. It has been a catalogue of mistakes from day 1and thankfully will be moving to my new supplier arround middle of November.

Drumlemen, I hope you get your money back. Their facebook page has people who are owed a lot, and who seem to be ignored when they email GB Energy. The former customers say they have to contact Ofgem. This is very worrying. I hope your experience will be better. Please let us know how it goes! (It is worrying that they already struggled this year, I am worried what will happen if they get even more customers. Disclaimer: I would like to sign up but these stories worry me).

Drumlemen

Received bill today from GB Energy. The bill was erronous showing incorrect amount of credit. Their operator said I was was credited £75 from them on November 3 2015. I told them there was no money put inro my account, so they requested I send them my bank statement for which I emailed them. With all the company's I have ever used for power supply have I seen so many errors. Glad I am moving over to a new supplier.

Ainsley1

I would reiterate bathman and IQa's posts. Switched over from coop and all went well. So far good cost saving and good service.
The proof of their quality, only time will tell with their response if anything goes wrong, and some reports are worrying - but probably no worse than other suppliers in general.

They do not do FIT payments but their advice on the matter was good.

The web site is simple, so not so good at monitoring your consumption.

Communication regarding the automatic reduction in price good but it would have been better had it said what the reduction actually was.

Apart from the above well done GB Energy. Certainly no worse than my experiences of the 'big six'! Still waiting for a refund from the coop!!!