GB Energy Supply reviews: Give your feedback

kinmel

Changeover was straight forward and supplying meter readings is easy.

I get an invoice on the 18th of each month that uses my latest meter readings.

A great supplier who is working hard on prices and customer service.

:beer:

sweenytodd

I would be very wary on gb energy , please check how many previous names this particular company has been known by !!! and subsequently dissolved.

whattochoose

I'm presently with EON for electricity, and a price comparison done with Cheaper Energy Club indicates I'll be saving £58 a year with GB Energy.
I'm tempted to switch to them, although reports on here about their service and the quality of their website and online service seem very mixed.

tijo2011

I switched to GB Energy earlier in the year. The cost comparisons were way out. I am saving month after month. My previous DD with EDF kept going up and up, it was £165 a month when I left. My DD with GB has just gone down for the second time and is now £70 a month. I can't remember the last time I paid that for gas and electricity.


I have had no problems with the website. It's basic but it works. You input your metre readings monthly, they email you a bill. If you forget, they estimate it based on your normal usage. My sister's boyfriend has now switched. He reckons he will save £1500 a year (he has a bit 4 storey semi-detached house). Mine is an average semi. Was 3-bed, now 4 with a loft conversion.


Great company. Not on price comparison websites they are growing organically through recommendation alone. Hope they don't grow too quickly!


My advice would be to try them and see. There is no fixed price on my tariff, no contract, I can change again whenever I want. But I'm very happy.

SWone

GB has GOOD Prices, but you have to put up with Non Existent SERVICE.
No Replies to Emails
Staff Hesitant and Stuttery when you phone, liable to give wrong Info
You have to phone to get an ansa to ANYTHING
Very Very Disappointed

chappers666

Great company, both me & my dad are customers, quick to answer phone & answer any questions you may have, had no problems upto now, They do take a dd payment quite quick but i guess a new supplier requires cash flow prompt, but dont mind when your saving loads :-)

slb2008

My experience: for most of the time I was with them, the service was ok-ish, though their website was down quite often and even when phoning, staff sometimes asked me to call back because their computers were down.

Eventually, I decided to switch to another supplier (MSE Collective Switch). Gbenergy then took several weeks to finalize the account after the switch occurred. They blamed this on the new supplier (EON) for sending documentation late (though EON deny this).

The remaining problem is that my account is £270 in credit. Each time I call them they promise to refund this in the next few days and then fail to do this. I am now going to raise this as a formal complaint so I can escalate it to the Ombudsman.

One concern is that, as a small company, they might be deferring repayments due to lack of cashflow. If they cease trading then I lose it all.

Update: Have discovered that the Resolver service, which MSE recommends, has a template for GB Energy complaints at
http://www.resolver.co.uk/companies/gb-energy-supply-complaints

The resolver process worked surprisingly well. After a couple of days I received a response from the accounts department and they prepared a final bill and sent a refund.

coylei

After 1 year of total frustration, anger with my prevoius energy supplier "extra-energy", I decided to "ditch" them, and switched to GB Energy Supply Ltd:
I was not to be disappointed with a price of DD £91:00, for their "Dual" tariff":
This was a saving for me of £25:00 monthly!
GB Energy Supply Ltd >>>>
a) Switching, no problems whatsoever:
b) Customer kept "up-to-speed" at every different stage:
c) "Switch-Day/Date advised well in advance:
d) Customers, receive request(s) for monthly energy readings:
e) Monthly bill/statement available "online" to their customers:
f) Customer telephone call's, are answered very quickly:

I hope to have a long, and mutually benificial contract with GB Energy Supply Ltd ! ! !

davidsaul

Did you switch go smoothly? YES
Have you had problems since? NO
Is it easy to contact? YES, know their stuff, pleasant

Negative: The repetitive message on the call centre - obviously designed to make you want to hang up and save them the bother. These call centre systems are much cleverer than this, so GB - use it properly!)

Been with them a month now, so lets see.

geoffW

Thinking of changing to GB ES but have two questions, 1) How do they work out what to charge you for the DDs, do they rely on your previous usage? 2) When and how often do they increase their prices as I'm thinking of going on their variable tariff.