GB Energy Supply reviews: Give your feedback

M224385

2 failed switch attempts - given up on these guys now.

First attempt to switch failed due to admin error by the sales agent. Took 3 phone calls (2 promised call backs from management were never received) to initiate a new transfer process.

Its been over 30 days now and I've had zero communication from GB energy regarding the switch. Assume it wasn't processed.

DoesntEnjoyCapitalism

I'm not sure if I'm just lucky or part of a silent majority but my switch, from NPower, went flawlessly. Duel fuels both switched over, NPower account marked as closed (waiting on final bill) and meter readings submitted and accepted by the GB Energy website.

t0rt0ise

They sent me an email giving instructions as to how to input my readings. I replied that I've already told them several times that the website doesn't work. Their reply was that the website is undergoing maintenance.. LOL. for how many months? They can't even be honest about it and that bothers me.

Bob56_2

GBenergysupply have been useless from the outset. Their managers have no authority, do nothing to rectify errors, fail to keep promises to return calls, one manager even told me their call centre staff do not get paid enough to care and a customer service adviser told me they have 10 staff in sales but only two and the useless manager in customer service! The email address for complaints (operations@gbenergysupply) does not work - messages are returned as undeliverable. When I called today, the same previously useless manager informed me "look, we have spent a lot of time on your account, ok so we made a few errors...." - he was complaining to me! Worst of all, Emma from the Energy Ombudsman informs me they have no jurisdiction over GBenergysupply and cannot help with any complaint. Cheap prices vs appalling customer service - you decide!

helmet-head

Message removed

Silk

Ok will try to keep updated on here.


Applied to GB for my elderly Mother who has been with Eon for many years and after a shocking quote for a renewal at the end of this month decided to give GB a try.


Rang the CS line to query a couple of things about 9.30 am and was on hold less than a minute.

Filled in the online form on the 28th last month, got the welcome email within 10 minutes.
Got the account password set confirmation within 5 mins and was able to log in
Got the welcome pack within another 20 mins.
Letter of confirmation arrived within a few days.
Got an email on the 4th saying everything going ok and will be contacted soon to advise of DD etc plus will be connected within 28 days of application.
Just checked the website tonight and was able to log in etc no problem.


So at the moment no problems and things seem ok but realise it's early days still.

Silk

Further update.........
Received an email this morning to say first DD payment is being taken (21 days after application) and to look out for a further email in a few days to request meter readings.


Still early days but communication seems ok and still going to plan.

Rachel_123

I'm in the process of switching to GB energy. Usual problems with being unable to submit a meter reading. Phoned to give the reading and was told my gas switch had been rejected, but they couldn't tell me why, has anyone else experienced this?

dugongs2

Rachel_123 wrote: »

I'm in the process of switching to GB energy. Usual problems with being unable to submit a meter reading. Phoned to give the reading and was told my gas switch had been rejected, but they couldn't tell me why, has anyone else experienced this?

My parents had this happen when i switched them to GB. I think this time though the problem was an incorrect meter read and when we emailed a new correct reading and asked them to confirm the transfer it went through. But for roughly 3 weeks the supplier was different and GB are not very good at telling you what is going on so had to try and sort it out myself.

Savvyshopper68

Hi, there,

I am so glad I decided to check the reviews on GB energy, they came up tops with an £87pa saving for me online. I decided to call them and see what they were like and during the 15min wait for customer service (I decided to call them instead of the new business number to see what it would be like to be a customer), I was able to log on here, read some reviews and join the forum; having received the mse email confirmation and then respond to your comments!
*Admittedly I have had to come back and edit my tenses/grammar since I was half on the phone and distracted.

Subsequently I was not sure that the clearly poor response time and problems I have read about were something I could deal with in an energy provider and told them so on the telephone when they eventually answered. I will now be looking at energy saving bulbs as a way of saving costs, and stay with the provision I have which at least a) answers calls promptly and b) tells me openly that its a fixed tariff and for how long (which was unclear from the BGE online quote) and does not charge me to leave, which I was going to ask about had I not been kept waiting so long.

This has been really helpful, thanks!