Huge charges from EE for going over data allowance.

Silk

grumbler wrote: »

Possibly, but he wasn't charged before and the CS didn't tell him that he didn't have any allowance.

He wasn't charged before because he probably didn't go over the allowance if the data usage is correct which we don't know

grumbler wrote: »

I don't see why this needs confirmation as what you and I quoted were general statements covering all plans with allowances.

It needs confirmation because the plan the OP thinks he's on may not be correct, and it does say "certain plans before March 2014" where does it say all plans

grumbler wrote: »

Absolutely. Are you saying that the OP bought £320+£650 worth of bundles without realising this?

:rotfl: Where did I say that ?
It's not possible which is why it has to be an error and to prove it he has to point out either he bought an add-on, the data should have stopped or the data was charged out at £1 day ...non of which is plausible with charges of £320 and £650

grumbler

Silk wrote: »

You've just answered the question , the OP claims to have an allowance of 1Gb this needs confirming,

Silk wrote: »

He wasn't charged before because he probably didn't go over the allowance...

It needs confirmation because the plan the OP thinks he's on may not be correct, and it does say "certain plans before March 2014" where does it say all plans

I thought we agreed that "certain plans before March 2014" meant that only certain plans had an allowance, nothing more.

:rotfl: Where did I say that ?

I: Nowhere does it say that the 'stop' (not allowance!) applies to certain plans only.
YOU: It says you won't be able to get back online without buying a data bundle ......if you don't buy a bundle it stops.

What was your point if you agreed with what I said?

It's not possible which is why it has to be an error

Yes, this was exactly my point.

martywater

Fightsback wrote: »

Do not despair, I have been in exactly the same situation as you 6 months ago where EE was trying to charge me £563 for going over by a small amount of my 500mb contract.

This is a hang over from your very old original contract and their billing system. You probably had a contract from years ago and may have had a new phone (thus new contract) since then or EE have changed your terms and conditions to that of a new contract (ie. when they did the inflation trick) so you can successfully argue that they gave you a new contract under their current pricing regime of the time. I had all my charges wiped after escalating this with their support team· DO NOT accept what the Indian call centre says, get this escalated to a UK resolution handler and do not settle.

Let me know how you get on and I'll try to help. I specifically joined this forum to help you after seeing your post.

Thanks for your encouragement! I finally got through to a UK office and the whole conversation changed from how I was going to pay to how can we sort this out. It has been escalated up now and I'm waiting to hear more. Cheers!

Fightsback

martywater wrote: »

Thanks for your encouragement! I finally got through to a UK office and the whole conversation changed from how I was going to pay to how can we sort this out. It has been escalated up now and I'm waiting to hear more. Cheers!

Glad to hear you are getting somewhere with it. In my case they took the money by direct debit so I immediately grabbed the money back from them by calling my bank utilising the direct debit guarantee scheme. At the end of the resolution to my problem the cheeky sods tried to charge me a nominal pound but given all the hassle they gave me I convinced them it would be in their best interest to drop even the nominal pound.

If you have had a new phone from them in the last couple of years it's worth checking to see what their pricing structure was at the time, or even when they changed their contract (in 2014 sometime) to allow them to increase charges with inflation within the contract. You could argue that the latter is such a material change to the contract as to constitute a new contract under their 2014 call charges and terms. This type of evidence is what helped me beat them.

Good luck and nil b@stardum carborundum.

martywater

All extra charges cancelled and incorrect bills refunded! (Plus bank charges for going over my overdraft paid too!) In the end it was put down as a simple error (the cap should have automatically stopped me from going over) but interestingly I only got any joy once I got through to their UK Customer Relations team. There was literally hours of banging my head against their Indian Call Centre barricade which would have worn me down if it wasn't for you lot egging me on. So many, many thanks to you all for being such stubborn !!!!!!s. Drinks are on me. :-)

Fightsback

martywater wrote: »

All extra charges cancelled and incorrect bills refunded! (Plus bank charges for going over my overdraft paid too!) In the end it was put down as a simple error (the cap should have automatically stopped me from going over) but interestingly I only got any joy once I got through to their UK Customer Relations team. There was literally hours of banging my head against their Indian Call Centre barricade which would have worn me down if it wasn't for you lot egging me on. So many, many thanks to you all for being such stubborn !!!!!!s. Drinks are on me. :-)

Great result, well done for persistence.

:j