Huge charges from EE for going over data allowance.

Silk

grumbler wrote: »

TBH, I've read several times this "available for certain EE plans ..." written by som idiot, and I am still at loss what exactly is "available".

It reads as "allowance available", but this makes no sense whatsorever.

I don't follow you ?


There's is a bracket inserted..... allowance ( available


My understanding is if the plan has a data allowance (in this case the OP claims 1Gb ) once this is used up the data stops until another bundle is added.
The OP needs to check which plan he is on and see what charges apply if any to that plan when data is exceeded

grumbler

Silk wrote: »

I don't follow you ?


There's is a bracket inserted..... allowance ( available


My understanding is if the plan has a data allowance (in this case the OP claims 1Gb ) once this is used up the data stops until another bundle is added.

Are you saying that before March 2014 inclusive allowance was available only for certain plans, then after March 2014 was available for all plans? This does make some sense if it is the case.

The OP needs to check which plan he is on and see what charges apply if any to that plan when data is exceeded

Now I don't follow you.
If the plan has an allowance, how can be any charges if it is exceeded? Does this not contradict your 'understanding' above?

Silk

grumbler wrote: »

Are you saying that before March 2014 inclusive allowance was available only for certain plans, then after March 2014 was available for all plans? This does make some sense if it is the case.

That's how I understand it, which is why as it was before March 2014 it needs checking against the exact plan

grumbler wrote: »

Now I don't follow you.
If the plan has an allowance, how can be any charges if it is exceeded? Does this not contradict your 'understanding' above

Because it's related to what happens when the allowance has been used and what it's charged out as.
If it's one of the implied plans above the data will stop unless an add-on is bought. If it's not one of the above plans that's covered then the usual out of bundle charges would apply although I think they should still be capped at £1 a day ish


Either way nothing adds up without knowing the exact plan the OP is on

martywater

Have got the issue escalated to the investigation team because there's confusion on whether there should have been a cap on data or not. (The confusion stems from that "certain plans" in the description ...) It's all very confusing and I've spent 3 hours on the phone so far - I need a drink!

grumbler

Silk wrote: »

That's how I understand it,

Fine, we seem to agree on this.

which is why as it was before March 2014 it needs checking against the exact plan

Checking what?
My understanding is that the only what needs checking is whether some data allowance was included, that seems to be the case.

Because it's related to what happens when the allowance has been used and what it's charged out as.

What you quoted in red is a general statement and doesn't relate to anything specific. If the understanding that we seemed to agree on was correct, then what you quoted in red meant:

If your plan has an inclusive allowance (only certain old plans have it) then once you've used it we'll let you know and you won't be able to get back online until you've bought a data add-on.

Nowhere does it say that the 'stop' (not allowance!) applies to certain plans only.

Silk

grumbler wrote: »

Fine, we seem to agree on this.Checking what?
My understanding is that the only what needs checking is whether some data allowance was included, that seems to be the case.
.

You've just answered the question , the OP claims to have an allowance of 1Gb this needs confirming, it also needs confirming what data outside the allowance is charged at

grumbler wrote: »

What you quoted in red doesn't relate to anything. If the understanding that we seemed to agree on was correct, then what you quoted in red meant:

If your plan has an inclusive allowance then once you've used it we'll let you know and you won't be able to get back online until you've bought a data add-on.

Nowhere does it say that the 'stop' applies to certain plans only

It says you won't be able to get back online without buying a data bundle ......if you don't buy a bundle it stops

benjus

The data roaming cap within the EU is €0.20 / MB, right? Is there nothing to stop providers charging more than this when not roaming?

grumbler

Silk wrote: »

You've just answered the question , the OP claims to have an allowance of 1Gb this needs confirming,

Possibly, but he wasn't charged before and the CS didn't tell him that he didn't have any allowance.

it also needs confirming what data outside the allowance is charged at

I don't see why this needs confirmation as what you and I quoted were general statements covering all plans with allowances.

It says you won't be able to get back online without buying a data bundle ......if you don't buy a bundle it stops

Absolutely. Are you saying that the OP bought £320+£650 worth of bundles without realising this?

grumbler

benjus wrote: »

The data roaming cap within the EU is €0.20 / MB, right? Is there nothing to stop providers charging more than this when not roaming?

Nothing.
This is one of many stupid results of endless anti-marketing regulations produced by Brussels' bureaucrats.

Fightsback

martywater wrote: »

I've just had a £320 bill from EE (usually £11/m) for going over my 1gb monthly allowance by 40mb, and have just been told that my next bill is already at £650 for next month! Can I reclaim this month's charges and stop the next month's? Or is there something else I could do? I really need some help with this as I do not have the money to pay these bills. (And also, are these particularly large charges for mobile data?)
Many thanks!

Do not despair, I have been in exactly the same situation as you 6 months ago where EE was trying to charge me £563 for going over by a small amount of my 500mb contract.

This is a hang over from your very old original contract and their billing system. You probably had a contract from years ago and may have had a new phone (thus new contract) since then or EE have changed your terms and conditions to that of a new contract (ie. when they did the inflation trick) so you can successfully argue that they gave you a new contract under their current pricing regime of the time. I had all my charges wiped after escalating this with their support team· DO NOT accept what the Indian call centre says, get this escalated to a UK resolution handler and do not settle.

Let me know how you get on and I'll try to help. I specifically joined this forum to help you after seeing your post.