MSE_Archna wrote: »
This thread is specifically to discuss the content of theCheapest Home Phones ArticleTo discuss or ask a question about this article: click reply
BANKER wrote: »
Could someone please confirm that it is possible to use 18185 override with a Tiscali phone/broadband package.!8185 say I can Tiscali say I cannot. I do not want to change if I cannot use the override service
Darronaldo wrote: »
YES!! ARGH, BT make me SOOOO angry. I want to follow Martin's advice and get Talk Talk with Broadband, but BT seem to have a monopoly setting up lines! And they want to lock me into a contract WITHOUT a cooling off period in which I can swap to a different provider. What can I do...?!
I've just moved into a new home (finally on the ladder!) and the line was 'Ceased' having not been used for years.
I called BT - waited 25 minutes for them to answer - they eventually said it would cost £125 to connect the line again!
When I asked why, she said she could connect me to complaints dept if I liked. She kept on quoting that price robotically when I questioned her further about what could have ceased the line. What a joke! It's probably BT's fault its disconnected, perhaps if BT have used my line for another house.
Broke from moving, I called back - waited another 25-30 minutes in a que ("I'm sorry, but we're extremely busy at the moment" is the message regardless of when you call during the day!) and after being put through to the wrong person (and waiting again in a que) they said they'd only charge me if the wiring in my house was the issue. Argh, so the same issue got 2 different answers! [gzzgz sound of teeth grating]
They missed the appointment for the engineer to come and check it out, and failed to call. When I called them they said the person had told me the wrong day. No real apology that my wife had taken the day off.
The bottom line is - I want Talk Talk - but I seem to have to use the monopolising, smug and ineffiencient BT to get one. BT also said there was NO cooling off period - once I was connected I would be locked into a 12 month contract! That can't be right? Talk Talk said they have to give me a cooling off period by law. ARe BT wising up to this advice?
All I want to do is use a different provider to BT - but they seem to hold all the aces! Arrrrrrrrrrrrrrrrrrrrrrrrrrrrg - SO frustrating
Can anyone help?
bobby_top_cat wrote: »
Is there any way around the £125 BT want to charge to reconnect me?? We had a phone line at the address previously and i think somebody else is now using it so WE now have to pay out for it again!I cant belive BT are getting away with this!! :rolleyes: Any advice pls???
...checkout-free supermarket store
Plus what to do if you're a victim
The Body Shop, Holland & Barrett etc