Software annual fee not mentioned until after sale

darrenlittlewood

suicidebob wrote: »

Try get your money back, then try something like this: http://www.unicentaopos.co.uk/home

if that runs on the touchscreen pc I bought from them then I think I will.... £175 a year is not cheap for a basic cloud database software

SimonSays

darrenlittlewood wrote: »

or an attempt to conceal a £175 a year fee by not making it clear...

statutory rights make it clear that sales have to be fair, transparent and not misleading.....

Somewhere other than the T&C's there should be a mention that all systems require an annual license renewal.

Statutory rights don't apply on a b2b sale.

cookie365

SimonSays wrote: »

Statutory rights don't apply on a b2b sale.

Consumer statutory rights don't apply on a b2b sale.

Collabora

As a business you should read any T & C before any purchase and i would say especially for a £1,200 purchase.

DevCoder

darrenlittlewood wrote: »

if that runs on the touchscreen pc I bought from them then I think I will.... £175 a year is not cheap for a basic cloud database software

Umm yes it is.

Besides, that also includes any upgrades/support etc.

darrenlittlewood

Collabora wrote: »

As a business you should read any T & C before any purchase and i would say especially for a £1,200 purchase.

what a !!!!!! world we live in now then....not the least bit surprised..

They clearly try to bury these facts as it must be a major income source for them.

darrenlittlewood

Collabora wrote: »

As a business you should read any T & C before any purchase and i would say especially for a £1,200 purchase.

yeah, as long as you get away with it then any sort of behaviour is fine... especially making profit

daytona0

darrenlittlewood wrote: »

seem's I am not alone:

this is from trust pilot:

Don't take reviews as gospel. A good portion of them can be cranks who have posted in spite of concrete information being present. I love checking my old company's reviews, particularly the customers who were "wronged" by me personally - in truth they were over-estimating their rights and/or being idiots. You never get the glowing positive reviews left on trust pilot and it will always be skewed in a negative way. ONLY pay attention if there a a few within a short space of time (chop shop), or if they have a long list of complaints. Otherwise, I'd be inclined to take any such review as a pinch of salt and review the reasons as to why you did not google the company and locate the T's and C's which other users have quoted to you. Failing that, give me your mobile number and I'll cold call you and flog you a "better EPOS" over the phone, just have your credit card ready (or shall we just assume that doing business over the phone without checking the company website/T's and C's is probably not the smartest of moves). Maybe you can even cancel the contract?

Collabora

darrenlittlewood wrote: »

what a !!!!!! world we live in now then....not the least bit surprised..

They clearly try to bury these facts as it must be a major income source for them.

So who's fault is it that you never read their T&C, as a business its more important to read T&C/Contracts as you have no consumer protection if things co wrong.

This is not a consumer issue

Collabora

darrenlittlewood wrote: »

seem's I am not alone:

this is from trust pilot:

Check any review site/forum and you will find people will post reviews if they think they have been wronged or have a grievance, but very few will post positive reviews.

Just look over MSE forum and check companies being praised to companies being put down