suspect tescomobile sent me a fake phone

Collabora

Silk wrote: »

Nobody has messed up at Tesco the IMEI number is correct and shows as a Moto E

well the GSMA database does not and tesco confirmed this to me also http://www.imei.info/?imei=353318062265805 says its a samsung

Silk

Collabora wrote: »

well the GSMA database does not and tesco confirmed this to me also http://www.imei.info/?imei=353318062265805 says its a samsung

That website you quote is absolute garbage and is renowned for giving out wrong information. In fact a while ago the chaps over at XDA Developers had quite a lot of fun putting IMEI numbers in to see what phones they had and all were wrong.


The most reliable is http://imeidata.net/ which as pointed out gives the correct information.


The easiest solution for you is to check with Motorola give them the number and ask them to look it up for you.

corf999

is it worth insuring a cheap phone? - After 10-12 months of insurance payments you could buy a new one.

SeduLOUs

Wow. I can see why people are just jumping over themselves to help you.

Tesco aren't going to change IMEI database, it's nothing to do with them. Your only resolution is to cancel the contract or forget insuring it.

Silk

Collabora wrote: »

It is clear people dont know how insurance will work or they just cant be bothered to read .

THIS IS TESCOS PROBLEM TO FIX AS THE DETAILS HAVE BEEN ADDED WRONG BY SOMEONE.

What doesn't seem to get through to you is that it is not Tesco's problem.
The IMEI number is installed by Motorola it has nothing whatsoever to do with Tesco.
The phone has got the correct IMEI number so the people at the bank need to check the numbers they are putting in the system.

Collabora

Silk wrote: »

What doesn't seem to get through to you is that it is not Tesco's problem.
The IMEI number is installed by Motorola it has nothing whatsoever to do with Tesco.
The phone has got the correct IMEI number so the people at the bank need to check the numbers they are putting in the system.

well even Tesco live chat stated the details were wrong when they checked externally, so i dare say they were wrong too and of course MSE right yet again.

yes as the phone is from Tesco then it is them that need to figure this out and correct the issue.

I have told tesco that they can no longer run their business unless they consult with MSE and they know more than them

grumbler

Collabora wrote: »

...i dare say they were wrong too and of course MSE right yet again...

When was the last time when 'they' were right and MSE was wrong?

It's not that I am saying that this time Tesco are wrong.

grumbler

Silk wrote: »

What doesn't seem to get through to you is that it is not Tesco's problem.

It is Tesco's problem as they have sold allegedly uninsurable phone, although through no fault of their own.
Similarly they have obligations when selling goods that they didn't manufacture.
They can solve the problem (together with Motorola) or suffer a loss from getting back a used phone and refunding the money.

The IMEI number is installed by Motorola it has nothing whatsoever to do with Tesco.

Correct, but if Motorola made an error they can correct it if the retailer contacts them.

The phone has got the correct IMEI number so the people at the bank need to check the numbers they are putting in the system.

It seems to be not the bank alone who has the problem.

Silk

grumbler wrote: »

It is Tesco's problem as they have sold allegedly uninsurable phone, although through no fault of their own.
.

Allegedly being the point.
Tesco have sold a phone that has got the correct IMEI number which is as far as it needs to go. When you run it through the database I gave before it comes up with a Moto E which is what the phone is.
When you run it through the Motorola database it comes up with a Moto E.
If someone wants to dispute it then by all means give them proof that it is but as it stands other than someone at a bank who claims it's not correct because they've typed in the wrong number or used some dodgy website doesn't cut it.

grumbler wrote: »

Correct, but if Motorola made an error they can correct it if the retailer contacts them.
.

Motorola haven't made a mistake, neither has Tesco for that matter, The number is correct imeidata confirms it as does Motorola.

grumbler wrote: »

It seems to be not the bank alone who has the problem
.

If by that you mean the Live Chat operator I doubt very much whether the operator would have access to the GSMA without login and password but can't be certain.


As far as I'm concerned if Imeidata say it's a Moto E and Motorola say it's a Moto E then it's a Moto E

Collabora

Silk wrote: »

As far as I'm concerned if Imeidata say it's a Moto E and Motorola say it's a Moto E then it's a Moto E

dont think banks and insurance companies will use dodgy databases

also not contacted Motorola as thats upto Tesco to figure this out and as GSMA is the only OFFICIAL IMEI database (one the public have no access too) and most likely the one used by banks and insurance companies then this is the only info i can go off and it seems only Imeidata says its a Motorola and that is only 1 database.

my bank has confirmed they use GSMA and it still comes up as a Samsung, so yes it cant be added to my house insurance and for those that DONT UNDERSTAND. I WILL NOT be paying more insurance it is to be added to list of gadgets that are in our property. The main reason is as i run a business from home so items need to be listed so they know which is business assets and personal assets.