suspect tescomobile sent me a fake phone

wealdroam

Collabora wrote: »

...tesco mobile have not replied

And that is the only thing that is true.
Everything else is guesswork.

You are guessing which data base your bank is using.

You are guessing which database other insurers use.

You are even guessing that it is a fake phone.


Is it not just possible that someone has made a simple mistake somewhere?

Collabora

just got this from tesco mobile

Dear Mr *********

Thank you for your further emails.

I am very sorry for the experience you have had to date and would like to reassure you that this matter is being investigated at highest possible level within Tesco Mobile. I have asked a member of the team to contact you as soon as possible to discuss this further. If you have any further queries relating to this matter, please contact me directly at HLC_Telecoms@UK.Tesco.com.

Thank you for contacting Tesco Telecoms.

Kind regards,

Niky McBride (Mr)
Customer Service Executive
Tesco Telecoms

this was after i told then after my number ports ( some point today) i will be cancelling and demanding the PAC.

also to wealdroam do you think a bank and insurance company is going to use one of the free IMEI check services. The will be using an official source. Even tesco online chat confirmed the wrong info on external sources when they checked

Silk

grumbler wrote: »

Why?
Errors happen.
The most logical course of action in this case would be the retailer contacting the manufacturer to correct the error. Theoretically this could have happened already.

Are you being serious :rotfl:
The only error that seems to have happened here are typo's.


How on earth is a retailer going to get a database changed through a manufacturer over the weekend ? it only came about on Saturday.
Even then how can they do this on the word of someone in a bank or member of the public without any evidence of either packaging or the phone.
At the end of the day the packaging shows the correct number confirmed by the phone and confirmed on the data base as being a Moto E
To suggest this has been solved by Tesco overnight behind the scenes is ridiculous

Silk

Collabora wrote: »

just got this from tesco mobile



this was after i told then after my number ports ( some point today) i will be cancelling and demanding the PAC.

also to wealdroam do you think a bank and insurance company is going to use one of the free IMEI check services. The will be using an official source. Even tesco online chat confirmed the wrong info on external sources when they checked

That would be correct if they show up a different phone to the one you have and it conflicts to the one they have listed.
It does not mean theres anything wrong here other than the fact some database is showing the wrong information by having the wrong number typed in at some point.

redux

Recently I could not access parts of a couple of websites, and it eventually turned out my IP address was showing as somewhere in USA.

I discovered the range had been reassigned to my provider, but some whois records weren't updated yet.

I restarted the router and the new address was fine.

Maybe your case is similar, as some replies have hinted.

grumbler

Silk wrote: »

To suggest this has been solved by Tesco overnight behind the scenes is ridiculous

Well, that's why I used the word "theoretically". And what you are saying now is miles away from what you said originally:

Silk wrote: »

They can't change anything behind the scenes !

Jakg

Just FYI IF it was GSMA (who knows what database they use) - they only issue updates weekly.

Collabora

Jakg wrote: »

Just FYI IF it was GSMA (who knows what database they use) - they only issue updates weekly.

Maybe, but even so the IMEI should originally be the phone it is displayed on.

Tesco mobile told me this

it looks like someone at GSMA has issued Samsung IMEI numbers to Motorola as all out Motorola phones are listed as Samsung's

so if phone stolen even from house we would not be able to claim as according to records held by insurance companies says its not a motorola. If needed what details will it show up if the police check the IMEI number.

So yes the listed records on GSMA should show the correct phone

Silk

Collabora wrote: »

Maybe, but even so the IMEI should originally be the phone it is displayed on.

Tesco mobile told me this
it looks like someone at GSMA has issued Samsung IMEI numbers to Motorola as all out Motorola phones are listed as Samsung's

Absolute garbage I'm afraid.
The IMEI number is allocated and installed at point of manufacture (not point of sale) on both the phone and packaging.
Part of the IMEI number is the TAC and FAC which identifies the make and model of the phone.
The IMEI's last digit is a check digit so the number can be validated by an algorithm so no mistakes are made and entries in the register are correct.
Hence when a batch of phones are released the IMEI numbers are not consecutive because of the need for the check digit.


Which means it's not possible for Motorola phones to have Samsung IMEI numbers.

Silk

Collabora wrote: »

so the only reason Tesco are saying that is something messed up their end and they are trying to blame someone else

Nobody has messed up at Tesco the IMEI number is correct and shows as a Moto E