Online retailer refuses to refund damaged drinks

mije1983

Jelli wrote: »

Thank you ConsumerGuy.

Most of the questions have already been answered yet there's lots of "it's unlikely this" and "he's probably that". I've never needed a camera before as it's just me and 4 walls and don't find doing selfies that appealing. To answer a last question about did Amazon not ask for photos? No, they never did.

I now know what I'm going to try and do but there's no point saying what that is here.

Thanks to some of the great people who've been helpful though.

Good luck with whatever course of action you are taking. Please come back and let us know how you get on.

unholyangel

Jelli wrote: »

Thank you ConsumerGuy.

Most of the questions have already been answered yet there's lots of "it's unlikely this" and "he's probably that". I've never needed a camera before as it's just me and 4 walls and don't find doing selfies that appealing. Noni juice ranges massively in price from £15-35 and as this is a UK help site (I think) it might be strange putting forward US related issues. To answer a last question about did Amazon not ask for photos? No, they never did.

I now know what I'm going to try and do but there's no point saying what that is here.

Thanks to some of the great people who've been helpful though.

It is a UK site and we're not that well versed in US law so unlikely to be able to help on US issues. However, you're not asking for help with a UK issue either.

Amazon UK is a trading name of Amazon EU SARL - when you buy from them, you are buying from Luxembourg, not the UK.

shortchanged_2

Hermione_Granger wrote: »

No, simply because consumers no longer have the right to return goods under the terms of the DSR's.

Please explain?

Has there been some changes to the DSR's?

gik

shortchanged wrote: »

Please explain?

Has there been some changes to the DSR's?

The DSR's were replaced by the CCR's in June of 2014.

peachyprice

shortchanged wrote: »

Please explain?

Has there been some changes to the DSR's?

Yes, they haven't existed since June 2014!
They've been replaced with Consumer Contract Regulations.

Although you do still have similar rights to return as you did under DSR, so don't quite know what that poster is talking about.

One of the biggest differences is that retailers can now deduct an amount from a refund if the item isn't returned in the same condition as it was sent. So you can't use something or destroy the packaging and demand a full refund anymore.

http://www.norfolk.gov.uk/view/ncc149030

bod1467

But the CCRs do not remove any SOGA rights - just to be clear.

Hermione_Granger

peachyprice wrote: »

Although you do still have similar rights to return as you did under DSR, so don't quite know what that poster is talking about.

What I was talking about is simply that as the DSR's are no longer in force, you can't return goods using rights granted under them.

vuvuzela

shortchanged wrote: »

Do many people frequently return items though as it is a bit of a hassle.

Personally, not many, but it's really easy to do via collect+. I've made around 350 orders with amazon over the last 14 years, so at a guess over 500 items, I've returned 4. One of them was a case of 24 300ml glass bottles of fruit juice that arrived completely smashed and leaking all over.
I do however know people that must have returned a huge percentage of their orders.

shortchanged_2

Hermione_Granger wrote: »

What I was talking about is simply that as the DSR's are no longer in force, you can't return goods using rights granted under them.

So to clarify as obviously I was unaware of the changes, are you free to return goods for no reason even if you change your mind under the new regulations?

gik

shortchanged wrote: »

So to clarify as obviously I was unaware of the changes, are you free to return goods for no reason even if you change your mind under the new regulations?

Yes, but a full refund may not forthcoming. There are other changes too. Might be worth you reading the new regs.