Online retailer refuses to refund damaged drinks

shortchanged_2

bris wrote: »

Amazon do not close accounts for 1 claim, nor for a few, but they do close accounts for serial claimers and returners.


The OP is not telling us everything nor do we have the right to know, but there is no way this is a first claim.

So does this mean that amazon will close down peoples accounts who are just exercising their consumer rights under the DSR's?

frugal_mike

shortchanged wrote: »

So does this mean that amazon will close down peoples accounts who are just exercising their consumer rights under the DSR's?

If you do it too many times then yes I imagine they will. They are free to refuse to sell to anyone they choose (as long as they don't break discrimination laws).

sjbrun

shortchanged wrote: »

So does this mean that amazon will close down peoples accounts who are just exercising their consumer rights under the DSR's?

Each return costs a company money as they have to refund postage too along with processing time with getting the item back into their warehouse. Amazon like any other company want customers who make them money not cost them money, so every reurn you make DSR or not will go against you.

neilmcl

shortchanged wrote: »

So does this mean that amazon will close down peoples accounts who are just exercising their consumer rights under the DSR's?

To be fair, as long as Amazon, or any other online retailer for that matter, comply with their legal obligations for the existing contracts they have entered into they can go on to close down the account should they wish and prevent any further orders.

Whilst you have statutory rights to deal with contracts you've entered into you don't have a right to force someone to sell to you.

shortchanged_2

Do many people frequently return items though as it is a bit of a hassle.

Hermione_Granger

shortchanged wrote: »

So does this mean that amazon will close down peoples accounts who are just exercising their consumer rights under the DSR's?

No, simply because consumers no longer have the right to return goods under the terms of the DSR's.

wealdroam

Money-Saving-King wrote: »

A £10 webcam would do the job. The op obviously has a computer which would have a USB port.

http://www.amazon.co.uk/TeckNet%C2%AE-C016-Webcam-MegaPixel-Microphone/dp/B000Q3VECE/ref=sr_1_2?ie=UTF8&qid=1420969727&sr=8-2&keywords=webcam

I have this webcam, perfectly sharp pics.

But the OP can't buy that.

He's been banned from Amazon... remember.

neilmcl

shortchanged wrote: »

Do many people frequently return items though as it is a bit of a hassle.

Really. How much hassle is it to package something back up and drop it off at a local collect+ centre. Amazon is actually one of the few hassle-free online retailers to return items to.

neilmcl

Hermione_Granger wrote: »

No, simply because consumers no longer have the right to return goods under the terms of the DSR's.

I think we all know what he meant.

Jelli

Thank you ConsumerGuy.

Most of the questions have already been answered yet there's lots of "it's unlikely this" and "he's probably that". I've never needed a camera before as it's just me and 4 walls and don't find doing selfies that appealing. Noni juice ranges massively in price from £15-35 and as this is a UK help site (I think) it might be strange putting forward US related issues. To answer a last question about did Amazon not ask for photos? No, they never did.

I now know what I'm going to try and do but there's no point saying what that is here.

Thanks to some of the great people who've been helpful though.