Online retailer refuses to refund damaged drinks

Collabora

visidigi wrote: »

Amazon are well know for monitoring account behaviour.

Return rates are a well known reason for account closures.

As are multiple claims for non-arrivals and damage claims.

Amazon do keep their customers on quite a short leash considering the sheer size of their operation.

Not disputing that, but i don't think the OP is telling us everything, such as are they constantly claiming damaged or non arrival of goods, but claiming all six bottles smashed and not damage to outer box does seem unlikely, even if outer box was dropped its cardboard, so would show some damage

shaun_from_Africa

The OP may well be telling the complete truth but I think what many people find hard to believe is that 6 bottles were packed in a box with "considerable amount of bubble wrap and paper packing and themselves were inside a box with more bubble wrap around and packing paper" yet all 6 bottles managed to get broken whilst inside that very well packed box and there was absolutely no damage to the outer packaging.

LilElvis

Twopints wrote: »

That's OK, there's more than enough groundless assumptions in this thread to make up for any missing information :beer:

Some might disagree and rather say that they are reasonable observations.

bris

Amazon do not close accounts for 1 claim, nor for a few, but they do close accounts for serial claimers and returners.


The OP is not telling us everything nor do we have the right to know, but there is no way this is a first claim.

Jelli

No it's not fraud and regardless of the unlikelihood of the drinks not seeping out that was what happened. Of the last 3-4 years of being a customer I've received a fair amount of damaged bottles, foods, tins, devices etc. They've always come in bombproof packaging yet it's like someone has been kicking the parcels. I've accepted much, much more stuff than I've returned and must have given Amazon thousands of my money.

I wont go on about this anymore as some of the posts make me feel depressed. I just want to get back my money and forget Amazon exist, but writing letters isn't an option as I'm glued to the house with zero outside help (it's been like that for 14 years. Public services/help have been non-existent).

George_Michael

How long was it between you signing (or accepting delivery) of the package to contacting Amazon to inform them of the problem?

tomtontom

Can we have some pics of the damage? Have you sent Amazon pics?

£190 on booze :eek:

d123

photome wrote: »

What liquid is so thick that 4 litres of it wouldnt soak the outer packaging?

Is there anything else you have done to upset Amazon?

peachyprice wrote: »

If it's so thick it wouldn't seep through the packaging how on earth do you pour it out of a bottle?

OP, could you answer these questions?

What was the name of the drink?

photome

tomtontom wrote: »

Can we have some pics of the damage? Have you sent Amazon pics?

£190 on booze :eek:

Thats a good point, did you take any pics when opening the package OP, it would help your case.

What was the liquid.

photome

pinkshoes wrote: »

A lot of judgemental people here making a lot of assumptions!! Be nice to money savers, and if you can't help, then don't comment...

It is possible that the courier could have dropped it when getting it out the van.

It is easy to damage something inside a parcel without the outside having damage, particularly to glass.

(I worked in the packaging industry for a while, where we did all sorts of drop testing on packaging...).

If the damage occurred shortly before delivery, then the package would only have leaked later, so the OP would not have noticed anything.

My dad managed to smash a wine bottle dropping it about 20cm onto a soft carpet!

The next step would be to WRITE to Amazon rejecting the parcel, and giving them a deadline to respond e.g. them sending a courier to collect it, and issuing a replacement.

Send it with proof of postage, and if needs be, you will have to take them to court. Was it directly through Amazon, or one of their market place sellers?

I agree with most of what you say except if all 6 bottles were smashed...4 litres of liquid had to go somewhere!