Used car - broken down after 2 days!!!

Sarahlovesshoes

Hello

Just wondering if someone can give me a few pointers.

I purchased a 4 year old Mitsubishi colt on the 26th sept,

On the 29th I drove 200 miles and it broke down. The car is now in a dealership stripped awaiting an engineers/mechanical report.


The car needs a new fly wheel and probably anew clutch. The warrenty supplied with the vehicle seems to a rubbish as they only cover sudden mechanical failure and seem to be saying that the clutch was worn when sold. The car was serviced and mot'd ready for me to buy. Now I'm stuck without a car- and people arguing over who should pay!!
Any advise will be welcome.
Thanks

tykesi

Based on the fact you mention a warranty I'm assuming you bought it from some sort of dealer?

If so you need to be making noise with them to try and get them to pay. I assume the dealer it is with now is not the one you bought it from? This could go against you as you must give the supplying dealer the opportunity to fix it themselves, not doing so will weaken your position when coming to get money out of them or rejecting the car.

Sarahlovesshoes

Hello - thanks for replying.


Yes I did buy it from a dealership in South Wales. I then drove 200 miles to Manchester to go to the airport. This is where I came un stuck as the car was recovered by Mitsubishi breakdown into a local dealership.


The option of recovering the car to the original dealership wasn't available.
I don't really want the hassle of trying to reject the car. All I want is the car to be repaired!
Does it help that I have paid for it on my credit card???

Iceweasel

I agree with tykesi.

So can you confirm that you bought this car from a Mitsubishi dealer, and three days later it broke down and is now in the worshop of a different Mitsubishi dealer.

Manufacturers warranties are normally much better than any other that you can buy.

They could well exclude the clutch but the car - but unless you were pulling an oversize trailer or 'riding the clutch' it's safe to say that the clutch was near the end of it's life.

heartbreak_star

I think the problem with getting it back to the original dealership is that their premises are now 200 miles away from the car?

HBS x

EDIT: Oopsie, cross posted!

Sarahlovesshoes

hi,
Yes - bought from a dealership in south wales - currently in a dealership in Rochdale.
I wasn't pulling an oversize trailer unless you count my suitcase?! does the fact it had just been serviced help my case?

motorguy

Sarahlovesshoes wrote: »

hi,
Yes - bought from a dealership in south wales - currently in a dealership in Rochdale.
I wasn't pulling an oversize trailer unless you count my suitcase?! does the fact it had just been serviced help my case?

There is no "case" here.

Its the supplying dealers problem to sort out, end of.

Tell them where the car is, and ask them are they paying the dealer who has the car currently or are they having it picked up.

Not your problem.

Escalate to Dealer Principal / Mitsibushi UK if required.

Sarahlovesshoes

I have just spent the best part of an hour to sort out and the selling dealership basically don't want to know. They are waiting for the warranty people to come out and inspect the car and are blaming the dealership in Rochdale for the delays. Basically no one wants to pay £1000 in repairs on a 4K car and I am having the run around. I had told them to recover the car back to the original selling dealership but they wont. So I am stuck in Manchester with no way of getting home! Oh I was advised that maybe I could get a train home and go back and get the car when its repaired! ha! fuming!!!!!!!!!!!! Oh and the general manager basically doesn't want to know either!

motorguy

Sarahlovesshoes wrote: »

I have just spent the best part of an hour to sort out and the selling dealership basically don't want to know. They are waiting for the warranty people to come out and inspect the car and are blaming the dealership in Rochdale for the delays. Basically no one wants to pay £1000 in repairs on a 4K car and I am having the run around. I had told them to recover the car back to the original selling dealership but they wont. So I am stuck in Manchester with no way of getting home! Oh I was advised that maybe I could get a train home and go back and get the car when its repaired! ha! fuming!!!!!!!!!!!! Oh and the general manager basically doesn't want to know either!

If the warranty company wont pay - hopefully they will - then you're into the realms of paying for it and claiming it back through the courts from the dealer - not as difficult as it sounds, but it would be a shame if it got to that. Keep any travel receipts too.

Ring Citizens Advice and get their take on it, and also if you bought it from a franchised dealer ring the manufacturers UK customer service.

Ridiculously bad show from the supplying dealer.

Sarahlovesshoes

I was just wondering if it's worth me registering a complaint with Mitsubishi UK now before the engineer had been out to conduct their report?


The GM admitted that he wouldn't authorise the repairs as he wouldn't get the money back from warranty company.

motorguy

Sarahlovesshoes wrote: »

I was just wondering if it's worth me registering a complaint with Mitsubishi UK now before the engineer had been out to conduct their report?


The GM admitted that he wouldn't authorise the repairs as he wouldn't get the money back from warranty company.

Personally, i would.

Even the way they have left you high and dry is shocking.