BT Broadband top pick, we want your feedback

yonk

Then you need to pull it or send an email. I've just tried to get it and wasted an hour on BT and the interweb.

oligopoly

Just signed up to this deal (£100 Sainsburys, £30 cheque etc) – looks great. Installation is booked in for Feb 26th. Would you suggest I call Virgin now and cancel my service (I'm out of contract)?

BT’s website suggests I wait till my service is active before making the call but I don’t want to pay for 2 month’s service concurrently.

Thanks in advance.

Derek_Duval

oligopoly wrote: »

Just signed up to this deal (£100 Sainsburys, £30 cheque etc) – looks great. Installation is booked in for Feb 26th. Would you suggest I call Virgin now and cancel my service (I'm out of contract)?

BT’s website suggests I wait till my service is active before making the call but I don’t want to pay for 2 month’s service concurrently.

Thanks in advance.

I called them, they put 30 days notice on my broadband, but not the phone as that should be automatic as I'm transferring my number. They did say to ring after new service is active.

warehouse

BT is great when everything works. When it doesn't then BT customer services are absolutely horrific, so bad in fact that I was left so scarred by the experience that I left and went to Virgin.

A very simple break in the line from my house to the pole took 2 WEEKS to fix. A week of being told if it was my fault I'd be charged if the fault was in the house, the same week listening to script after script being read out by Indian call centre staff who don't give a d*** about you, no responsibility for my broken ADSL line by anyone at anytime whatsoever. When the engineers did eventually get round to seeing me they misdiagnosed it 4 times.

An utter nightmare from start to finish, about 20 calls all finished with absolute frustration and hair pulling, and it all ended with me telling them to shove it and joining their rivals.

As I said, when it works it's fine, but God help you when it doesn't.

multiplepethousehold

I agree with "warehouse"- ok if no problems but a nightmare if there is. I had a problem with my broadband, the modem was faulty as the engineer discovered when he came -but BT charged me £130 and said it was an upgrade- surprisingly they never replied to any emails I sent via their website and as its via their website you don't get a copy of the email. Trouble is when there is a problem you have no choice but to have an engineer come.
Currently trying to compose a letter of complaint and if that doesn't work I shall take the matter to the ombudsman.....wish me luck.

Forgot to add it took three missed appointments before they actually turned up.

jock123

yonk wrote: »

Then you need to pull it or send an email. I've just tried to get it and wasted an hour on BT and the interweb.

Agree entirely! Wasted time of both myself and my partner.
MSE seems v. quick to name and shame poor service and hold providers up to scrutiny, but can’t be bothered to act quickly and effectively themselves.
Having bigged yourselves up by saying how you had blagged a deal, you showed that you weren’t either that good at blagging it, nor were you on the ball at circulating a correction; the only way to find the apology on your site is to go in via the e-mail link - if you try an find it from the homepage, you just get a revised version of the offer, excluding existing customers.
So my partner and I, working from the original info, spent time out our existing costs, doing the comaprison, and debating our needs; we then looked up the page today to take up the offer, and had to repeat the exercise as (without warning) the offer had changed. Two lots of wated time, at least one of which could have been avoided if you’d circulated a retraction.

Why behave like the big-boys you try to outwit, MSE? Why not just put your hands up and let everyone know when there’s a mistake? :mad: :mad: :mad:

Chippy

I've just signed up for this deal...bit of a last minute panic! The first problem I encountered was not having the option of paying upfront for the years line rental so had to agree to pay £16.99 a month. Looking at other posts on the forum it seems this has been occasionally disappearing from the site?! Hopefully I can contact them and get this sorted.
The second disappointment was the earliest installation date of 24th March which may leave me without service as we gave Sky our 30 days notice today ��

Mels1

OP.... Yes, we are having trouble getting BT broadband. We ordered BT Infinity early Jan and were given a switchover date that passed us by 4 weeks ago and we still have no service, no explanation, no new switchover date and, as our previous provider cut us off 8 days ago, no broadband. All you will get from "customer service" is apologies as none of them have a clue what is actually happening. Avoid.

OrlandoOrange

Hi David,


Nice to see someone taking an interest in BT Customers. I thought it was a pretty safe bet having a BT Line + Broadband + W/E Calls, and with the offer of a £75 cash back just made it a little sweeter.


I wish I had just let my wallet do the thinking and gone with the much cheaper TalkTalk now!


I ordered with BT.com on 8th December, install on the 19th December. 19th Arrived, OpenReach sub contractor turned up with the wrong ladder, and needed a blue one. Following couple of weeks the call centres told me when the engineer would be around to do the install, and advised to take days off work - eventually installed on the 5th January.


I sent off for my voucher, waited for a nectar card so I could log in and check the balance of the card, and its £25, so glad I didn't go into Sainsbury with a full shop!


Spoken to BT Sales today who say there isn't much they can do and they don't understand why its only £25 and not £75, but just fill the online form in again and hope for the best.


Bit cheesed off with it all really, being done out of £50 is bad enough, but three days off work for an install is making the £50 seem like nothing.


I don't know why, I would expect this kind of stuff from TalkTalk as they always put across an image to me of being a bit "del boy", but not BT, guess Ill be thinking really hard next time about my choices and not believing memories of how things used to be.

Stuarth1978

Not so amazing BT infinity/tv offer.
Had a nightmare with switching to the offer that was posted by MSE for infinity and tv for £12.50, £100 voucher and £30 cashback.
Basically there was a problem with the order but I had to ring then even though tracking order said they would phone me. Then they told me I couldn't get the offer of the TV entertainment package for £2.50 but I could pay £2:50 for the lesser package. So I decided to cancel the TV package and just take the broadband deal. Told me they would have to cancel my order but I'd lose the offer from MSE for the £100 vouchers and £30 Cashback and this was due to having to change a phone number on my account. Surely changing a number doesn't require cancelling the order? Anyway customer services where awful, they couldn't out me through to the order team as they have no number for them. Assuming because they are based in Asia somewhere. And take about the book being passed. They couldn't even file a complaint for me has it had to be done by there order team which I couldn't speak to... Wonder how many people have lost out with BT's rip off tactics and how much affiliate commision MSE has lost through Bt cancel and re making orders.. Customer service was shocking..