MSE EE broadband deal : We want your feedback

Roomeister

Roomeister wrote: »

Hi,

EE broadband went live on 7th August. I'm now over the three month period, and no £120 Amazon voucher.

I've just emailed eevouchers@affiliatewindow.com with proof that I registered for the deal.

Lets hope it works...

Ok.. Update

Had an email yesterday from a lady called Molly at affiliatewindow.com, asking for my "DKI" number, and my order date. Both of these will be on the first email you receive from EE. I responded yesterday.. nothing yet

SEG27

Saw this offer on MoneySavingExprt - Wish we had not! Moved from Sky having spoken to EE twice to check that their equipment (box) was suitable and that the broadband speed was reasonable - we were twice assured of minimum13mbps, but that our postcode was better at 17mbps. Since the switch, the broadband completely drops out routinely, speeds of 0.4 are normal and the Customer Service is a nightmare - to add insult to injury, EE suggest that we upgrade to fibre optic at a much higher price and insist that a further 18 month contract is required - Having had both BT and Sky broadband previously, EE are significantly below par and this is not value for money - now we are paying for broadband that we do not receive - Will be trying to talk to them again this weekend and see if something can be resolved. Would recommend that anyone considering taking this offer, make detailed enquiries as our experience has not been good and we feel that EE completely mis-represented their service during the conversations we had with them before switching. Very disappointed all round sadly.

bananacakes

Signed up to the deal through the MSE link back in August and waited. Got a txt from EE saying I had to ring them and was told there was a problem porting my old number over. Was advised to contact my current provider Talk Talk as it was their fault. After calls to Talk Talk and then back and forth to EE over several days, I was finally told that the order hadn't originally been put through correctly and they'd had to put it through again to sort the problems. Not my fault, just some glitch at their end. Broadband was finally connected about 3 weeks later.

Fast forward nearly 3 months and I was getting a bit anxious about the Amazon voucher as we are really struggling financially at the moment and had ear marked that voucher to be used to buy a car seat for baby due end of December. E-mailed affiliate window who replied saying that the order had not tracked and they would e-mail EE about it on the last day of this month (which is 2 weeks away) and to expect the voucher "around the start of next month". That doesn't leave me much time to order a car seat, have it delivered with the Christmas rush and get here on time for baby. And that's *if* everything goes to plan. I am really worried that it won't be as straight forward as this, especially since there were so many problems with the order in the first place, and it will be delayed again.

Really worried, panicking, hormonal woman here! Disappointed MSE :-( Part of the reason I went with this deal was because I trusted MSE and didn't expect there to be any problems. After reading the above posts I'm not filled with much confidence that it will all work out.

llkit

Still no joy after chasing. More than once.

Seeing as MSE started this thread. I'm very keen to now hear from them.

Come on MSE, don't you think it's time to reply?

prelli

Hi David,

To go in to the full story would waste another hour of my life, so I'll try and summarise the relevant points! I placed the order, received my router and got broadband service from EE on the 16th of October...this is where it starts going downhill. The full years line rental was taken out my account on the 30th of October as expected but what was not expected was a bill from Virgin my previous provider early in November asking for their usual amount? After a call to them and speaking to a very helpful lady I discovered that EE had organised for my broadband to be switched to them on the 15th- 16th of October but the phone wasn't to be switched until the 15-16th of November? I now call up EE and get a very helpful lady who says that Virgin work differently from every other supplier (doubtful but I'll go with it) so EE couldn't arrange both services to be switched at the same time, she'll have to resubmit my telephone line order but I'll get the same deal (I should hope so as they have taken the full amount for the line rental 2 weeks ago). Yesterday I received an email from Virgin saying the phone line has been cancelled as expected but what I didn't expect was my phone nor broadband to be working. After spending over an hour this morning trying to get an answer from EE as to what was happening (after getting the worst and rudest run around I have ever experienced from any company I have ever dealt with) I got someone who was willing to acknowledge that there was an issue and I would need to re-order the telephone line, even though the lady I spoke to on the previous call to them earlier in the week said she had done this? Now I would have a broadband service but it wouldn't work until the phone line is enabled which would be the 1st of December at the earliest. I stopped the call there and asked to speak to a manager, to which I was told that could take 24 to 48 hours for them to call me. I look forward to this call whenever it may take place!

I hope as MSE promoted this offer they willing to go to bat for myself and the many other disgruntled consumers who took up on it!

JeanetteB

Today EE are saying that it is not their problem and that they will not provide the Amazon voucher - they say it is MSEs problem not theirs as MSE approved of the third party selling the offer of an Amazon Voucher?

EEs answer is for the customer to contact MSE to ask for the voucher but there isn't a way to contact MSE - no phone, no email, no online contact form.

Is this is a case of fraudulently conning new customers to signup to EE via a third party from info on the MSE website. Who is responsible MSE or EE?

masonic

JeanetteB wrote: »

Is this is a case of fraudulently conning new customers to signup to EE via a third party from info on the MSE website. Who is responsible MSE or EE?

Who told you that you'd get an Amazon voucher? Not EE because it isn't their offer, so one thing is for sure, it isn't EE's fault that you didn't get a voucher.

wealdroam

JeanetteB wrote: »

...but there isn't a way to contact MSE - no phone, no email, no online contact form.

Really?

Scroll to the top of this page and you will find an email address.

Alternatively, scroll to the bottom of this page and find a Contacts link.

Actually, that Contacts link is at the bottom of every page on MSE.

I'm rather surprised you couldn't find it, and even more puzzled to understand why you felt it necessary to start a separate thread about it.

CaptainHaddock_2

masonic wrote: »

Well I made a couple of calls yesterday, which have duly shown up on my old provider's itemised billing today, so I am now sure that I'm being billed for line rental for a phone line that isn't yet being provided by EE.

Hi masonic - can you confirm that 18185 etc is still working on your EE line?

Also, does EE charge the same for 0844xxxxxx numbers as BT?

Thanks.

canterswest

wealdroam wrote: »

Really?

Scroll to the top of this page and you will find an email address.

Alternatively, scroll to the bottom of this page and find a Contacts link.

Actually, that Contacts link is at the bottom of every page on MSE.

I'm rather surprised you couldn't find it, and even more puzzled to understand why you felt it necessary to start a separate thread about it.

I don't agree that there is a contact telephone number for customers who have taken out a deal offered exclusively by MSE. I can't find a suitable email contact either for customers.


Martin Lewis can be contacted about deals on Twitter

https://twitter.com/MartinSLewis/status/534332042176372737

But not everyone tweeting him receives a reply so perhaps try Col Mayers' wording

https://twitter.com/stevetw1/status/534688197377540096

https://twitter.com/janegreen34/status/534428522459430912

Martin Lewis also says there is a contact form at the bottom of every page

https://twitter.com/MartinSLewis/status/534415157607538688