MSE EE broadband deal : We want your feedback

Snooping4Value

masonic wrote: »

So TalkTalk was your provider before EE? Presumably you had phone and broadband and it was LLU, so EE wouldn't be able to provide broadband until your phone line had switched? If so, it should all be switched over on the same day.

They should have given you a date when your new broadband would go live. If you've reached that date but not yet got your router, you may be able to edit the username and password on your existing router to get connected (you should have an email with your broadband username and password).

That's what I believe too but the customer service said there is no password and everything is set up in their router. Sounds like a bit of hot air to me.

masonic

Snooping4Value wrote: »

That's what I believe too but the customer service said there is no password and everything is set up in their router. Sounds like a bit of hot air to me.

That's rubbish. The settings in the router are pre-programmed, but you still need to enter your BB username and password (or I did).

Find the email entitled "(Name), Your broadband and home phone are on the way, here's what happens next". This will have your username and password.

prowla

I received a card in the box with the route, which has my password on it.

resinant

resinant wrote: »

Ordered fibre broadband with EE 20 September and supplied a MAC code. Despite emails and posted confirmation from EE telling me it would all happen in 13 days nothing has happened by 20 Oct. Two phone calls to get through and after waiting 20 mins both times I find out the MAC code has expired and they want another. Fortunately I have not paid any money (although I elected to pay line rental a year in advance) and so I have decided to cancel. Asked to hold whilst they put me through to cancellations, sorry no!

Regardless of a good deal and Amazon voucher any company that cannot or do not have the capacity to process new orders in a timely fashion do not have my confidence.

If they can't action orders what will happen if theres a problem? Id rather not risk being without broadband or worse a phone line!

03/11/14 They charged me £82 today What for! I now have to try and get it back

llkit

Hi,


No voucher has materialised and its been 4 months now. I have emailed the affiliate email address, still nothing.


As key promoter of this offer, what is MSE doing?


I expect better of MSE, as I trust your website when it comes to saving money.

jeckyllandhyde

It would seem like a lot of people have been misled here .... to complain these email addresses may be usefull : http://eecomplaints.co.uk/make-a-complaint

Roomeister

Hi,

EE broadband went live on 7th August. I'm now over the three month period, and no £120 Amazon voucher.

I've just emailed eevouchers@affiliatewindow.com with proof that I registered for the deal.

Lets hope it works...

lexington013

Roomeister wrote: »

Hi,

EE broadband went live on 7th August. I'm now over the three month period, and no £120 Amazon voucher.

I've just emailed eevouchers@affiliatewindow.com with proof that I registered for the deal.

Lets hope it works...

Hi, I registered end of July, emailed the same ID that you did and received an email saying that it had been tracked etc etc, that was 3 weeks ago, I have now emailed the Head of Customer service at EE to complain.

purpoise

I have had no problem with the telephone and broadband services themselves.
I got the £120 voucher OK but had to get on to them, they didn't come to me.

They don't advertise their email address but eventually I found it <customer-service@ee.co.uk>

However I would advise customers to keep an eye on their bills.
I joined EE through MSE in June to take advantage of the Amazon £120 voucher.
A few months ago I contacted customer services about a billing query. By the by, the agent let slip that, after the first six months, the Customer Discount of £7.45 on my Account Charges would no longer apply and I'd be paying £9.95 instead of the present £2.50.
I ended up sending EE an extract of the original offer from my MSE email of 18/06/14.
" Unlimited broadband: You pay £2.50/mth, so £30 for 1yr (avail to 95% of UK). The price'll rise after contract end."
EE got back and confirmed that I was right and I'd pay only £2.50 for the whole year. So watch your bills, they might try it on!

The last two months I have been billed for calls to a landline number that I never made. Pasting the number into the search box revealed that it was Orange Broadband telesales. I got on the phone again to EE and have been promised a refund but it wasn't without hemming and hawing and passing me around and parroting my name and password each time.
They don't make it easy. I really do think they're trying it on. Watch them!

DC34

Absolute disgrace see my thread