MSE EE broadband deal : We want your feedback

JohnDinton

MSE_David_P wrote: »

Hi all,

In our broadband guide EE is in our top picks.

We're after feedback from people who have applied this offer and want to know your experience and if you had any trouble getting the broadband.

Thanks for all help in advance

If you are interested in views on EE there is a thread here you may find helpful.
https://forums.moneysavingexpert.com/discussion/5019420
There is another here.
https://forums.moneysavingexpert.com/discussion/4950032

MA61

masonic wrote: »

Did you notice the "Earn up to" just above the £130 in a smaller font? The actual rates for each option are on the left hand column.

<snip>

On the left hand column, they state "for all new customer ADSL & weekend calls broadband packages - Exclusive cashback £100".

Thank you, for helping me get my head around this, and setting my mind at ease :beer:

Pincher

Having had £100 of Sainsburys vouchers on a card, and the Love2shop vouchers, I am fed up with the restrictions. In anticipation of £120 Amazon vouchers, I was checking on Amazon for something I would buy.

For a Fujifilm XQ1 compact camera, the best prices I could find on the internet:

Amazon £269.

Jessops £219.00 ( £269 - £50 cashback)

Allgain £218.52

eGlobalCentral £199.99

As it turns out, I was passing through China, and got one for about £180.

So, buying on Amazon at £269 is £89 more than what I actually paid. I could put this towards the Anytime Calls add-on and get a year's worth of free calls, if that is indeed what the £130 Quidco deal is.

lexington013

3 months and counting now and have not received the £100 Amazon voucher, feel let down as this was a key incentive for me to sign up.
MSE promoted this therefore can you help to make EE deliver there promise.:(

bigjim1974

Ordered the deal on 15th August. There was a snarl up in the connection which meant we weren't connected until middle of September. Broadband seems fine, no problems watching iPlayer, Netflix, Youtube etc. Bit concerned about the Amazon voucher as I've heard nothing and lots of people seem to be having problems.

dauphin

Poor experience. EE initially didn't bother to take over my old number from Sky so I had to use a different number until they could retrieve it - which I had to chase them to do.
No Amazon voucher has materialised after 4 months. Affiliatewindow said it hadn't tracked but were putting it in line to be actioned at the beginning of September. Since then, no response from them. I'm currently hoping they are going to respond to my post of 17 October in the other thread...

resinant

Ordered fibre broadband with EE 20 September and supplied a MAC code. Despite emails and posted confirmation from EE telling me it would all happen in 13 days nothing has happened by 20 Oct. Two phone calls to get through and after waiting 20 mins both times I find out the MAC code has expired and they want another. Fortunately I have not paid any money (although I elected to pay line rental a year in advance) and so I have decided to cancel. Asked to hold whilst they put me through to cancellations, sorry no!

Regardless of a good deal and Amazon voucher any company that cannot or do not have the capacity to process new orders in a timely fashion do not have my confidence.

If they can't action orders what will happen if theres a problem? Id rather not risk being without broadband or worse a phone line!

MaCl14

Appalling! They've even breached their own T&Cs. Expected to wait 18days+ for BB after their error! - After waiting 10 days for switch over, now expected to wait a further 9 days with no BB - with old Supplier terminated BB due to EE supposedly supplying it! (Have started a separate thread - didn't see this one). Oh and they apparently can't even cancel my non-broadband! 'Customer services' dreadful - takes over 20mins on hold before even talking to someone and just transferred from department to department!

Deppity

Hi,


I saw the EE deal offer in martins money tips bulletin back in early September. I only had line rental at this time (which I paid £8.49pm for) and needed broadband as I am starting an online course soon so I needed to get broadband set up. I have very limited finances and on looking around I was struggling to find a provider who I could get line rental and broadband with for under £18 a month which was my budget limit. I saw the EE offer on MSE and thought it would be perfect, especially with the £100 amazon cashback being offered at the time. I don't ever use my home phone as I have a mobile contract where I make all my calls so I knew that all I would need was line rental and broadband. The offer at that time was £132 for 12 months line rental if you bought it up front plus £2.50 per month for the broadband = £162 for the year, well within my budget so I signed up online. I even phoned EE afterwards to make sure it had gone through OK and to check that I was only going to be charged £162 for the lot. The rep I spoke to confirmed that this was correct but I would have to pay for any weekday or mobile phone calls I made on top each month. I said that was fine as I don't use my home phone at all and so as far as I was aware, I was going to get a one off charge of £162 and that would pretty much be the end of it for the next 12 months.


I had heard nothing from EE until I got an e mail to say my broadband was going live on 24th Sept and a router/box would be sent to me by 23rd Sept. I did eventually get the router (though not until a week later as they had delivered it to the wrong address and the people were away on holiday so didn't pass it to me until they got back).


I began using the internet and thought nothing more of it until 15th October when I got an e mail to say my first bill had come through. I went online to check the bill expecting to see a charge of £162 and the bill showed a charge of £181.95 which had been taken from my bank the day before on 14th Oct. I immediately phoned EE and after some time eventually got through to someone who advised me that I had signed up for a deal that would cost me £132 for annual line rental plus £30 connection plus £19.95 per month for 20mb broadband and weekend landline calls. I explained this was not what I had ordered and that I had expected to get the deal I saw advertised through MSE because I had signed up through the MSE link as instructed. I was told that if I had been mis-sold this would need to be investigated and I have to wait up to 2 weeks to hear back from their 'mis-sale' team. If I don't hear I can call them back after 2 weeks and try again.


What a nightmare! I am certainly not in a position to pay any more than the £162 I budgeted for initially let alone another £19.95 every month just for 20mb broadband and weekend calls I wont ever use!! I was so upset and feel very frustrated that I can do nothing about it until they call me back! I am at least grateful I called them after I signed up as they are supposedly going to search for my call as it should have been recorded but as it it is not in their interests to be proven wrong, I am convinced my call won't be found!


I just don't know what to do now - please help ?????

shcorn2

Phoned EE: excellent polite service, prompting me to get my MAC code from BT. (One of the reasons I wanted to leave BT was that my vision box is faulty and they not only refused to fix it free because I'm no longer in contract with them; they were pushy and condescending to me) I was quite insistant that I wanted my MAC code and was rewarded yet again with rudeness and a condescending attitude 10 days ago informing me that it was impossible to give me my MAC code for at least five (probably 7 days), I was refused access to a manager but was told one would call me within the hour, I was refused a name or number to the manager. Guess what I didn't get the call or the MAC code.
Phoned today and although it was recorded on their system the MAC code had not been generated; today I was able to keep my cool and persisted to the point I was at last given the MAC code that I was entitled too. Now finally registered with EE for hopefully great deal and trouble free phone and broadband.
Thanks to EE for such polite helpful staff.